Exceptional customer service through their chat support! Sanya went above and beyond to help me with my setup process. Her patience and expertise made what could have been a complicated process feel smooth and manageable. She took the time to walk me through each step, ensuring I understood everything completely.

We have some DNS issues, but support team menbers(especialy Ms.Sanya) were very kindly and taught me how to set up for this. Because we are using Japanese host provider and I dont have any knowledge. Then I think they are not easy to check this time. But finally issues are cleared! So many greatfull apriciate for this.

I think it's a great app with lots of functions. For that and pleasant customer service via chat i would give a higher score (5 stars). However Omnisend is highly complex and I feel that live support such as phone and better still screen sharing would be very helpful indeed to get the best out of it. I have been chatting with support today and the guy I was taking to - Baka - has been super helpful and we have managed to resolve the initial issue. I am now waiting for some more information on another task. When I started my Omnisend account I had to employ the services of a third party expert. He was based in Australia and I am in the UK. It would be far more useful if this kind of support was in house and I would be able to get far more out of a system that I am paying a lot to use and barely scratching the surface with. I am a small business owner and as such i cannot invest days of time becoming an expert in the platform via academies and you tube videos. Every bit of software we use is complex and the best customer services are those that can literally walk you through exactly what needs to be done to complete a task.

I had the pleasure of working with Saleh to set up my account, and I couldn't be more impressed with his assistance! He was incredibly patient with me throughout the entire process, taking the time to explain every step in detail and ensure I understood everything. truly appreciate his support and highly recommend him to anyone who needs help

I'll admit I was frustrated after getting an email about issues with my sender domain. I was sure that I had updated the settings and if it was still wrong, I didn't know why. Saleh with support offered to take a look and after reviewing the screen shot I sent, they guided me to exactly what next steps to take. I completed the updates successfully and felt really good at the support I got. Omnisend is responsive and super helpful! Saleh was professional and a wonderful help.

We just switched over from Privy to Omnisend and so far the customer support has been INCREDIBLE! I've had all my questions answered within a few minutes. Mathias in particular has been amazing!

I have truly enjoyed Omnisend system. But the customer service takes days to get something resolved. Which affects the retargeting side of marketing for business.

I have known about this email management platform for a long time and have been using it for a long time. The page is very friendly to novices, the various instructions are very comprehensive, and the customer service is very patient. They helped me solve an A/B form testing problem. Thank you!

Mathías was knowledgeable, patient, and explained everything clearly. For me not being a computer person, he made things easy.

Eduarda was so on point, she helped me to fix my email sender issue that damaged my recipent volume and helped understand why photos doesnt show on the email marketing - she is great

I have been very impressed with the service received by the Omnisend team. They are knowledgeable and quick to sort out any problem. I am not very technical and found them really supportive and helpful. I trusted they would be able to help me and they did. Thanks to Johnny but there were others that were equally great!

I love omnisend. I've tried other email services and prefer Omnisend to them all. Their interface is easy to understand and there's not much you can't do. Their customer service is also excellent.

So far very happy with the process, had some issues where I didn't know how to fix one of my flows, customer care team was very quick and efficient!

Thank you to Mathías and the entire team for their incredible support in resolving an issue I was facing. Everyone I spoke with was not only kind but also genuinely easy to talk to, making the whole process so much smoother. Their professionalism and willingness to help didn’t go unnoticed, and I truly appreciate the effort they put into resolving my concerns.

I had issues with SPF verification and Sanya was very helpful. The problem was resolved in very little time without keeping me waiting. Thank you for the recommendations too.

Great support - didn't need it for any issue with the software just to check over an automation I had setup to make sure it was correct. They went above and beyond to help me fix an issue I had with it and get it working. I'd say this is really great value for what you get.

Thank you Mathías: BEST CUSTOMER CHAT SERVICE i have ever experienced. I've had many chat customer support experiences, by talking to Mathías was by far one of the best i've ever had. (no waiting line) Explanations are very precise & in a friendly way. He thinks along with the problems that I had and gave me some very useful insights. I just started my Omnisend account because I got stuck on another mailing platform (i was stuck on some things for a while...), but because of his explenations of the available features, which i will be using in the future, I will be building my mailing automation on Omnisend, which is now simply connected to my Shopify account (with his help). He also helped me with segmentations & much more. I'm still a free user but will be upgrading very soon. Please give this man a raise, he deserves it! Thanks again Mathías, kind regards Peter

I have tried multiple email services, but this one so far is the best customer support, and I love that it includes SMS. It integrates easily, and the features are awesome. I used to have multiple apps for various features I wanted on my website, but this one has everything. Customizing is also simple, and scheduling is easy, which is one thing I was looking for!

Easy to use platform and easy for startup companies to grow, thank you for helping my growing candle business www.valorharvest.com, greatly appreciated.

The Omnisend Team is amazing, always here to help 24/7. They helped us whenever we needed and provided the best answers. Thank you Team, truly PROs!