I had a truly fantastic experience with Mailchimp’s support. I was assisted by Cyrus, who spent a lot of time helping me with great patience and kindness. She went above and beyond to make sure my issue was solved, and her professionalism and friendliness really stood out. It’s rare to receive such excellent customer service, and I’m very grateful for the support I received. Huge thanks to Mailchimp – and especially to Cyrus – for an outstanding support experience!

CYRUS- was an amazing help today. I had so many questions about the pop feature and how to link with email and SMS to my website. CYRUS helped me with all my questions and took the time needed to make sure I left feeling much more knowledgeable about the app and how it works.

Very good employee named Rhedd helped me out twice today via email and online chat box. Thanks Rhedd for your help.

I had an issue with automation tags in Mailchimp, and Troy from the support team was incredibly helpful. He quickly identified the problem and guided me through the solution with clear instructions. Thanks to his support, everything is working perfectly now. Excellent service and a very professional experience!

Worked with Dean on several issues that we needed clarification and training on. Dean was very helpful and extremely patient as we worked through the issues. Thanks Dean! I hope if I need help again I am fortunate to get Dean again as my tech!!

Could never get any help. Despite 2 "onboarding" calls (one of which I was told to call tech support for an emaill??? not!) They charged me 4 times for 4 different things, despite repeated emails, uninstalling the app and deleting it. NO ONE listened to the actual issue (which wasn't technical) and they won't delete the charges. So I'm notifying my Attorney General... Maybe now you'll pay attention???????

Rhedd responded in quick time and advised on the solution to fix our problem (mapping shopify customer COUNTRY field to mailchimps audience COUNTRY field). and with a lovely manner as well. kudos.

I was facing Integration issue, where the data was not syncing correctly. Seph quickly understood the problem, guided me through the troubleshooting steps, and ensured the issue was resolved efficiently.

Aaron was so helpful and professional! I needed help syncing to Shopify. Aaron was kind and gave clear directions.

I got help from RAFAEL about a Mailchimp issue and he was fantastic. I appreciate that he stuck with me as we navigated the issue and he was able to find the solution to the problem.

Great. Helped resolve my issue and was able to reconnect with me after I kept accidentally exiting our chat. Thank you.

David was amazing. Really attentive and helped me sort out my problems effectively and efficiently. Thanks!

attended to my issue immediately. made sure that im not waiting on dead air by sending messages while attending to my issues.

Rhedd helped me today. Intergration works well but need toime to correct mistakes made historically with a large number of audiences

The integration has been great, but the support has been incredibly good. Despite my browser having hiccups, Dean still endeavoured to work through my issues and get it all working perfectly.

App won't open on Shopify and it is not synching new products nor recently re-activated products. This is the second time it has happened, the first incident was on July 4th.

I signed up for Mailchimp’s Essential plan, but without my consent they automatically switched me to a more expensive plan and charged me extra. The reason? Simply importing contacts — even though not all of them are subscribers. In the end, Mailchimp only recognized 302 active emails, yet they forced me into a higher tier and billed me more. This feels completely unfair and misleading. If I had actually used a larger audience, I could understand the cost increase. But being charged for contacts that aren’t even active subscribers makes no sense. To make things worse, the system gives you no clear warning before upgrading and charging extra. It feels like a trap to push users into paying more. I regret choosing Mailchimp — the pricing model is deceptive, support is slow, and instead of helping small businesses, it takes advantage of them. I will be canceling and moving to another platform.

Cyrus was fantastic in helping me to figure out an issue that wasn't an issue at all. He was very patient and explained all the details to me in a way that I could understand and move forward.

Excelente atención del centro de ayuda, Rafael nos guió y nos dió toda la información necesaria.

Lori had her work cut of for her today. But she was patient and kind and kept reconnecting with me until things were working right. She was a huge help and I did not make her job easy, but we got it all worked out and done. Thanks Lori!