Tiana did a great job of helping me resolve my synching issue with Shopify! She even emailed me back to reconnect when our chat was dropped.

The support team from Karol is really helpful. We were able to organize a problem thanks to her help. Thank you!

Rafael was very helpful and thorough. He checked on my issues internally and followed up with a resolution, quick response and easy to communicate with.

Jovanna very quickly answered the question I had and provided additional support in helping to find the correct location to find my newsletter sign-up hyperlink.

Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.

Paul from Mailchimp for Shopify was incredibly helpful and friendly! He quickly understood the issue and provided a clear solution, making the whole process smooth and stress-free. Excellent customer support!

Integration was easy and quick. App is also easy to use. LORI provided quick answers to all my questions and helped me find solutions to my problems.

Dean is awesome, and has helped me with an urgent issue holding us back from a holiday blast. Great support.

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Karol is amazing! Super helpful and really knows how the product functions. I'm sticking around because of her.

A nice app for manage our newsletter customers and i solved a small problem with Lori, a very kind and helpful person.

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.

Merci à David qui a été très réactif et qui a répondu à plusieurs de mes interrogations suite à l'intégration Mailchimp via Shopify (cela fait plus de 2 ans que je l'utilise mais il y avait certains points que je ne comprenais pas). N'hésitez pas à les contacter pour toute question.

*** A Terrible Experience with Mailchimp – Unfair Billing Practices *** My experience with Mailchimp has been highly disappointing, and I cannot in good conscience recommend their service. I initially chose Mailchimp as a backup system for my emails, using the Essentials plan at $11.00 per month. However, at some point, they shifted to a business model that, in my opinion, is unfair. Their two-tier billing system charges inflated prices for a Contact Block with 250 contacts, even though they could simply switch customers to an Adjusted Plan—which costs half the price. Billing Issues & Lack of Customer Support On January 26, 2024, we contacted Mailchimp to pause our billing after our system was spammed with thousands of fake sign-ups, which inflated not only our Mailchimp charges but also affected other integrated systems. Our message was clear: "We have a problem with our list, which has grown beyond expectations due to spam. Can you set our billing on hold while we try to find a solution? As you can see, we are not sending out any campaigns from our account." Despite this explicit request, Mailchimp continued billing us every month, totaling $3,990.25. When I followed up again on January 26, 2025, their response was a generic, unhelpful email: "Hey there, Thanks for being patient with your Mailchimp support request. We apologize for our slower response times as we are experiencing extremely high volume. If the above information does not help, please ensure you are writing from the account's owner/admin email address and reply to this email. We will prioritize your reply and reach out as soon as we can. We appreciate your patience!" Meanwhile, they continue charging my card $516.75 per month. Unfair Practices & Difficult Cancellation Process To make matters worse, Mailchimp has made it unnecessarily difficult to disconnect from Shopify. When attempting to remove the integration, they display an alarming message: "Are you sure you want to disconnect? Disconnecting your Mailchimp account will cause any Shopify data that's been synced to be deleted from Mailchimp. That can't be undone!" Final Verdict: Think Twice Before Using Mailchimp Mailchimp's billing practices and lack of customer support make them an unreliable and frustrating choice for email marketing. If you're considering Mailchimp for Shopify or any other platform, I strongly advise you to think twice before committing.

Rafael was very helpful, he helped me solve my problem (audience sync, etc) and guided every step. I felt accompanied and the advice he gave worked and solved my issue. I really appreciate his support because unlike others, he really was able to trouble shoot and guide me int he right direction. when we the chat was disconnected he immediately connected back, which made it all easier and i'm really happy with the support Rafael provided me. THANK YOU!

I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far. I love the analytics and overall ability to improve every email.

Very helpful support (Lori) was able to guide through the process of setting up a form through mailchimp on Shopify

We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly. What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her expertise and willingness to assist made all the difference. Highly recommend this app if you’re looking for a reliable email marketing solution backed by a stellar support team!