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Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Naturschoen

Jul 14, 2025  on Shopify

Support is very responsive and helpful, bombarded David with questions during onboarding and he was quick to answer them all.

Sarah Wiley Art

Jul 11, 2025  on Shopify

I'll let everyone else talk about how seamless this integration is, but I want to talk about the Support team. We ran into an issue connecting to Mailchimp. I clicked to contact support for the integration and they actually helped! It turned out there was a real issue. (It wasn't me.) I worked with David, who kept in touch every day, asking if I could try one more thing and assuring me that the team was working on it. And they were! It turns out that there was some old code from a previous version of the integration that was still lurking around and causing issues. They found it and fixed it. Now it's working great. It's easy to complain when things aren't working right, but the communication was so great that I was confident that it would be fine. On the integration itself: The fact that your products load automatically makes creating emails so much faster!

Onyedikachi Micheal

Jul 01, 2025  on Shopify

Paul was really helpful reliant friendly approachable and stress free I really enjoyed my experience with him

grounds-shop JP

Jun 30, 2025  on Shopify

TROYさんの対応は素晴らしい!日本語に翻訳して対応してくれました!ありがとうございます:)

FRESHMEN.MMXI

Jun 30, 2025  on Shopify

Dean was great in assisting me with connecting the Mailchimp service to Shopify. I was having an issue activating my account, but Dean walked me through the process and helped me out big time. Thanks Dean!

EMKE

Jun 27, 2025  on Shopify

I lost my six digit verification code and their staff quickly contacted me and released me to resolve the issue.

Fitness Finders

Jun 24, 2025  on Shopify

Rafael was fantastic (very kind and patient). He answered my questions thoroughly and helped me know what steps to next take.

Agapé Artisan Jewelry

Jun 23, 2025  on Shopify

Jay Ann was a huge help, quickly able to figure out my questions regarding email integration and pop up for my website. Thank you!

DripHeavenBg

Jun 17, 2025  on Shopify

David was absolutely amazing! He helped me with all my problems quickly and efficiently, and was incredibly kind and patient throughout the entire process. His support made a big difference, and I really appreciate the way he went above and beyond. Highly recommended!

Wet Nose

Jun 13, 2025  on Shopify

We've been a Mailchimp and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to David. He was kind, patient & responsive and was finally able to resolve the issue for us. David gets 5 stars.

100yrs

Jun 12, 2025  on Shopify

Have loved working with Mailchimp since installing it and their support team are always happy to help (particularly Dean who helped with my latest query).

MamaOwl

Jun 11, 2025  on Shopify

Lori was very helpful and is taking my concern further to the app developers to see if they can resolve my issue as it was not possible to resolve it all in the online chat.

VSM Sports Card Outlet

Jun 09, 2025  on Shopify

David - has been super helpful in getting our concern resolved and our business utilize Mailchimp SMS Marketing

Fanny Fielding Art

Jun 07, 2025  on Shopify

They are removing free features one by one so I am removing the app. Look after people on the way up guys.

Ticknors Men's Clothiers

Jun 06, 2025  on Shopify

awesome support service. Dean was beyond helpful. After I was disconnected multiple times, Dean came back and guided me through app integration setup. Give this guy a raise

Ellie Ellie

Jun 05, 2025  on Shopify

Dean was really helpful and took time to properly look into my issue. Saved me a lot of time and frustration! Great service.

Row Bear Wine

Jun 04, 2025  on Shopify

Dean has been amazing on the support team! Super fast response time and he's helped me solve some bugs and problems we were having with syncing issues.

GCSEN

Jun 04, 2025  on Shopify

Dean was not able to solve my problem, because it's probably not actually a Mailchimp thing after all, but he was persistent in trying, even after I accidentally disconnected the chat twice!

PG Promotional Items

Jun 03, 2025  on Shopify

Great, quick and knowledgable customer service. Have used MC for years without too many issues. Thanks!

CardLab™

May 28, 2025  on Shopify

I had trouble with setting up Mailchimp to my store, but thanks to Lori everything went smoothly. Thanks !

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