Having an issue currently, but the Seph from the support team was very responsive over live chat. It was easy to set up. Hopefully we'll get the outstanding part resolved quickly.

really poor app. does not pull new subscribers from shopify to mailchimp account - really bad waste of money and so much time

Having an issue currently, but the support team are very responsive over live chat. It was easy to set up. Hopefully we'll get the outstanding part resolved quickly.

Really nice and helpful customer support. Problem couldn't be solved but they tried to help all the way and forwarded issue to dev support team after all steps they could do were done.

My Mailchimp customer support Cyrus was very helpful and easy to chat to. He solved the questions I had and provided some valuable insights I hadn't considered. Very happy!

Randomly deleted account, no way to figure out a solution and lost access to any data and integrations. Customer support was kind though.

A great app and a lot of useful documentation helped us keep our mailing audiences alive across a major change in our e-commerce platform. As well, had a pleasant experience while working with Mailchimps online support (thx Rhedd for helping me resolve a synch problem).

Great app and great support. My agent Nadz was super helpful when I needed help setting things up correctly.

I need some help with integrating the app onto Shopify. Jay Ann helped me via live chat and was super helpful!

Had some issues syncing updated customer info, but Cyrus from customer support helped me out, and everything is syncing up as intended right now. Customer service was pleasant and helpful.

Seph was very helpful, responded quickly and clearly to all my questions. Very satisfied with the interaction and it completely solved my problem!

Thanks. My fear with chats is getting a bott or getting left for ages on with no action.... You were ON IT and communicated really well...

The company is too big - all fake accounts - very poor service - nothing is honest or transparent - Yes - you have reached out - but still have no answer and are blaming Shoptify -

Mailchimp has been a great tool for our store and a successful marketing channel. We recently experienced an issue with data synchronization, but Nadz provided prompt and helpful assistance.

Sher helped me set up Mailchimp properly on my Shopify store — super helpful and easy to work with! Thank you

The company is too big - all fake accounts - very poor service - nothing is honest or transparent -

Paul was my online support person... he was super helpful & walked me through the steps I needed to take patiently and effectively. He helped me troubleshoot an issue that I had spent days trying to fix on my own. I'm really grateful to have this type of service... I try to be as tech as possible but sometimes things are just outside my skill set. It's awesome to know that MailChimp have people like Paul to help us when we need! Thanks heaps :)

overall I think mailchimp is a good email platform. There are things that are missing that I assume they are working on such as phone number collecting in pop-up forms, and even ensuring real phone numbers and emails are submitted in a form before showing the discount code. Not a fan of the forms as of right now, but I do like how easy it is to build emails and set everything up. I am going to keep it for the free trial and see how it goes. I did work a lot with David who was SUPER helpful with getting things set up and answering my questions on the form stuff. Vey much appreciated his help!

Rafael was really helpful and solved my problem immediately! I had an issue with Contact syncing and very happy with how Rafael handled the issue.

Support on this app was fantastic - Very quick to respond, helpful and polite. Thanks Rhedd for your help :-)