Taranker.Com Logo
Mailchimp Email SMS Marketing logo

Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (911)

Overall rating
4.7

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Carl Doghouse Photography

Dec 11, 2025  on Shopify

Dean did an fantastic job helping me connect the Mailchimp App to my Shopify store .... that you very much for your patience and help!

*ssTricks

Dec 10, 2025  on Shopify

David was helpful and talked me through the entire process to get my mailchimp account all sorted out.

EternalMode

Dec 09, 2025  on Shopify

Thanks to Juvy my Shopify sync went smooth and I was lucky enough to get some insight on how to launch my first campaign! Thanks again Juvy!

ProResolveSPMs.com

Dec 08, 2025  on Shopify

Mailchimp customer service - Dean, was super helpful to us recently in resolving a problem we experienced between Mailchimp and Shopify. He was very patient as he walked me through his recommendations in the process of trouble-shooting. Our problem was resolved and Dean followed up with me again after everything was resolved to confirm everything was working properly. Thank you Dean for your support!

Mr Farmer Workwear

Dec 04, 2025  on Shopify

Seph helped us with a couple of issues with the MailChimp integration, as well as how to set up the discount after the double opt-in message. We ran into some issues, but she kept on trying to resolve the issues and in the end, the issue was resolved. Thanks, Seph!

PESTSTOP

Dec 04, 2025  on Shopify

Really appreciate your support and resolutions Cyrus. Please do not send any more notifications of chat history - two is enough - the TICKET is closed now cheers.

Morakniv

Dec 03, 2025  on Shopify

SEPH was great and helped me solve the issue with out double tagging. They took their time and figured it out. Thanks so much!

Efilters.net

Dec 02, 2025  on Shopify

Today's support from Cyrus was fantastic. He was patient with me and walked me thru all the steps until everything was set. Great teamwork between both of us to get things organized. Wish I could get Cyrus everytime I am in need of help!

Oscar and Mila

Dec 01, 2025  on Shopify

Nadz, was very quick to respond and gave me detailed instructions on how to fix my problem and continued to correspond to solve the issue. Thank you.

Good Life Coffee

Nov 28, 2025  on Shopify

I'm still learning about the app as a new user, but so far pretty intuitive and easy to use app. Would love to have more flexibility and options with the email creation, but once I learn more maybe i will discover more features. Also, I have received very good support and help from Cyrus whilst having an issue with Shopify connection.

Jarritos Merch

Nov 26, 2025  on Shopify

Great integration. Ran into an issue with app embed, but RAFF from customer support helped me get it sorted quickly so that our email capture could run smoothly :)

Pour n' Life

Nov 26, 2025  on Shopify

Rhedd was very helpful with my concern about pausing my account. I feel as though I have paid into this account without using it, so I need to know how to pause it to learn more about how to use the app for my business. Rhedd assured me that I would not be charged until I restart my account. The representative's knowledge, patience, and kindness were very satisfactory and helpful.

Dot & Dash Design

Nov 26, 2025  on Shopify

Great customer service experience -- even at 3:00AM! Thanks to Troy for stepping up and helping me work through some start-up issues.

ClimeMET

Nov 25, 2025  on Shopify

Rhedd was excellent, troubleshooted and resolved my issues as well as helped with a bit of housekeeping! Thanks again, Rhedd!

BagsInBulk.com

Nov 24, 2025  on Shopify

Very useful, and great customer service! Marlyn was super helpful and friendly. So nice to get help from a live person rather than AI responses or articles.

LOVEYU

Nov 21, 2025  on Shopify

Thank you to Jean, who guided me through my issues and concerns and help set my emails up. Thank you Jean Very helpful

ZU4R SPORTSWEAR

Nov 21, 2025  on Shopify

Been trouble with sync and integration from day one. The support at MailChimp havent done anything to solve our trouble, been in contact with them daily. Wasted enough time to get help from MailChimp. Stay away!!

FriendsNYC

Nov 21, 2025  on Shopify

Great support very responsive. NADZ was very helpful resolving my tag syncing issue and answering various other questions about the integration between Shopify and Mailchimp.

Haggerty's Music Inc

Nov 20, 2025  on Shopify

Excellent app for our growing store, and exceptional customer service and support from Sher to help work through a sync issue we were encountering. Customer service is a lost art these days, and Sher went over and above to deliver for us.

The Eternal Spirit

Nov 19, 2025  on Shopify

SHER was very prompt in solving my issue and noticed the problem immediately and I was able to fix effectively. Thank you!

Scroll to Top