CYRUS- was an amazing help today. I had so many questions about the pop feature and how to link with email and SMS to my website. CYRUS helped me with all my questions and took the time needed to make sure I left feeling much more knowledgeable about the app and how it works.

Very good employee named Rhedd helped me out twice today via email and online chat box. Thanks Rhedd for your help.

I had an issue with automation tags in Mailchimp, and Troy from the support team was incredibly helpful. He quickly identified the problem and guided me through the solution with clear instructions. Thanks to his support, everything is working perfectly now. Excellent service and a very professional experience!

Worked with Dean on several issues that we needed clarification and training on. Dean was very helpful and extremely patient as we worked through the issues. Thanks Dean! I hope if I need help again I am fortunate to get Dean again as my tech!!

Could never get any help. Despite 2 "onboarding" calls (one of which I was told to call tech support for an emaill??? not!) They charged me 4 times for 4 different things, despite repeated emails, uninstalling the app and deleting it. NO ONE listened to the actual issue (which wasn't technical) and they won't delete the charges. So I'm notifying my Attorney General... Maybe now you'll pay attention???????

Rhedd responded in quick time and advised on the solution to fix our problem (mapping shopify customer COUNTRY field to mailchimps audience COUNTRY field). and with a lovely manner as well. kudos.

I was facing Integration issue, where the data was not syncing correctly. Seph quickly understood the problem, guided me through the troubleshooting steps, and ensured the issue was resolved efficiently.

Aaron was so helpful and professional! I needed help syncing to Shopify. Aaron was kind and gave clear directions.

I got help from RAFAEL about a Mailchimp issue and he was fantastic. I appreciate that he stuck with me as we navigated the issue and he was able to find the solution to the problem.

Great. Helped resolve my issue and was able to reconnect with me after I kept accidentally exiting our chat. Thank you.