Technical difficulties getting my Shopify and Mailchimp re-integrated, but Lori, had great customer service and was a huge help in getting the problem solved.

Have had a really helpful and instructive on line chat with Seph about how to take forward my use of Mailchimp. It has been lying dormant for too long and I have been guided to how to archive what is not needed, so that I should remain within the Free Legacy system. Seph will also send me the copy of our chat, to guide me as I make the changes and archive parts of my list. A very positive exchange. Thank you, Mailchimp. Thank you, Seph.

Troy was very helpful. He took the time to try and resolve my issue and was very patient. Responds quickly and was experienced in trouble shooting.

Switched from automated emails using Shopify Flow, to Mailchimp. I wasn't seeing that the first automated flow was producing anything with Mailchimp and reached out to support to see if I had set it up correctly. David was my rep and he helped check everything over to confirm that I had indeed set things up correctly and he informed me of what to look out for when it came to which add-to-carts were going to go through the flow and not. David was very friendly and helpful and the chat functionality is very convenient.

Cyrus and Troy were very helpful. Cyrus even followed up with an email when our chat was suddenly disconnected to ensure that I had managed to fix the issue he had been helping me with. Great customer service!

I had a truly fantastic experience with Mailchimp’s support. I was assisted by Cyrus, who spent a lot of time helping me with great patience and kindness. She went above and beyond to make sure my issue was solved, and her professionalism and friendliness really stood out. It’s rare to receive such excellent customer service, and I’m very grateful for the support I received. Huge thanks to Mailchimp – and especially to Cyrus – for an outstanding support experience!

CYRUS- was an amazing help today. I had so many questions about the pop feature and how to link with email and SMS to my website. CYRUS helped me with all my questions and took the time needed to make sure I left feeling much more knowledgeable about the app and how it works.

Very good employee named Rhedd helped me out twice today via email and online chat box. Thanks Rhedd for your help.

I had an issue with automation tags in Mailchimp, and Troy from the support team was incredibly helpful. He quickly identified the problem and guided me through the solution with clear instructions. Thanks to his support, everything is working perfectly now. Excellent service and a very professional experience!

Worked with Dean on several issues that we needed clarification and training on. Dean was very helpful and extremely patient as we worked through the issues. Thanks Dean! I hope if I need help again I am fortunate to get Dean again as my tech!!

Could never get any help. Despite 2 "onboarding" calls (one of which I was told to call tech support for an emaill??? not!) They charged me 4 times for 4 different things, despite repeated emails, uninstalling the app and deleting it. NO ONE listened to the actual issue (which wasn't technical) and they won't delete the charges. So I'm notifying my Attorney General... Maybe now you'll pay attention???????

Rhedd responded in quick time and advised on the solution to fix our problem (mapping shopify customer COUNTRY field to mailchimps audience COUNTRY field). and with a lovely manner as well. kudos.

I was facing Integration issue, where the data was not syncing correctly. Seph quickly understood the problem, guided me through the troubleshooting steps, and ensured the issue was resolved efficiently.

Aaron was so helpful and professional! I needed help syncing to Shopify. Aaron was kind and gave clear directions.

I got help from RAFAEL about a Mailchimp issue and he was fantastic. I appreciate that he stuck with me as we navigated the issue and he was able to find the solution to the problem.

Great. Helped resolve my issue and was able to reconnect with me after I kept accidentally exiting our chat. Thank you.

David was amazing. Really attentive and helped me sort out my problems effectively and efficiently. Thanks!

attended to my issue immediately. made sure that im not waiting on dead air by sending messages while attending to my issues.

Rhedd helped me today. Intergration works well but need toime to correct mistakes made historically with a large number of audiences

The integration has been great, but the support has been incredibly good. Despite my browser having hiccups, Dean still endeavoured to work through my issues and get it all working perfectly.