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Customer reviews: Mailchimp Email SMS Marketing

Reviews (580)

Overall rating
4.4

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

CardLab™

May 28, 2025  on Shopify

I had trouble with setting up Mailchimp to my store, but thanks to Lori everything went smoothly. Thanks !

Lily-Lark

May 27, 2025  on Shopify

Have had a good experience overall. We are trouble shooting one problem, but hope to get to the bottom of it, and then I can give it 5 stars. Paul is very helpful in customer service.

Lassoed Moon

May 27, 2025  on Shopify

I'd been using Mailchimp for years when I worked in email marketing for larger companies and when I started my own small business I knew I'd want to continue using it (over the many other programs I'd also used). I'm so glad the Shopify Mailchimp integration is back! I've found it easy to work with and it's great for email customization, automated drip campaigns, and lead gen forms on my website. I especially like the newer multi-step pop-up forms! Recently I had noticed a syncing error with my pop-up form and shopify sharing customer data, but I worked with Paul and Rafael in integrations and they got it fixed and kept me updated along the way. Very happy with their service! The only con I have is the pricing is a bit high for me as a small business and I wish the SMS credits rolled over month to month, but I still think it's well worth it and will continue to use it with my store.

Hand and tool

May 27, 2025  on Shopify

I had an issue with my Mailchimp account that I couldn’t figure out, and Dean solved it quickly and professionally. He was responsive, clear in his communication, and knew exactly what to do. I really appreciated his efficiency and support. Highly recommend him if you’re facing any Mailchimp-related problems!

Kisses Lifeology - Women’s Fashion Boutique in Walkerton, ON

May 23, 2025  on Shopify

This is a very useful integration to increase revenue and repeat sales through Shopify. The pre-built segments are great and intuitive to customize. Both Dean and David from the integration support were very helpful in assisting me in disconnecting an old account and getting the new one synced.

LavieLoo Store

May 20, 2025  on Shopify

Dean took time and check if my connection is in sync. Thank you for waiting for me to refresh and redo again.

PURIT

May 18, 2025  on Shopify

In the prices listed on Shopify, it says that the price for the essential plan is $13 per month for up to 50,000 contacts. Once the app is installed, however, they ask for €345. Also, the app is very slow and the chatbot on their support site doesn't work... with what face do they ask for all this money?

Vajracrafts

May 16, 2025  on Shopify

Superb! We are using this app since 2012 in different platforms. Very useful app and very easy to setup emails. We also like sms marketing.

Cameron Marks

May 15, 2025  on Shopify

Troy was super helpful in checking on our new automation email. Giving me tips on how to make our emails getting sent more successful. Thanks Troy!

Erstwhile Mezcal

May 13, 2025  on Shopify

Rafael is a customer service rockstar! Very clear communication, and so patient in staying with me until our Shopify + Mailchimp integration was up and running again. Thank you Rafael!

Charrans.com

May 12, 2025  on Shopify

Their support team is amazing! Had a change of address and after speaking to so many experts, the Mailchimp support person Dean was the only one who stuck through 3 disconnects, sifted through two accounts and helped us resolve our issue. Just AMAZING! Thanks for the dedication and commitment to get it right!

UpliftAndEnergize.store

May 09, 2025  on Shopify

David was incredibly helpful and patient while helping me connect Mailchimp to Shopify. He made the process easy to follow and answered all my questions clearly. Great support—thank you! Highly recommended.

Jean Haley Dye + Design

May 08, 2025  on Shopify

I've been using this app for years to connect to my MailChimp account and it works great. I ran into a glitch when I created a new audience in MailChimp and couldn't get The connection changed to the new audience. Which meant I couldn't use a Shopify purchase as a trigger in a new automation. Long story short, Dean at customer support was super helpful when I reached out using the chat option. I even disconnected a couple times by accidentally closing the wrong window. Each time I signed back into a new chat, Dean would find me and continue where we left off. Stellar support! Highly recommend this app if you want to connect your store to MailChimp.

Bewilderment

May 08, 2025  on Shopify

Such a predatory pricing structure. Klaviyo's pricing was more upfront and honest, plus open rates DOUBLED. We've been with Mailchimp for 12 years, it's no longer king of email since it was acquired.

Del Sol/Off Fourth

May 07, 2025  on Shopify

As far as assistance through the chat in Mailchimp, Dean was great. I did get lost for a minute in my many windows but was able to chat back up with Dean. They were able to sort out my question and assure me that I was well on my way.

Kyoko Honda New York

May 07, 2025  on Shopify

The app was having issues syncing, but customer service was great, and helped me considerably with our core issue of fake sign-ups. This was Jovanna, and very clever in how to sort fake contacts and block the problem in the future.

Pet Munchies Limited

May 07, 2025  on Shopify

I was struggling to integrate the app as we had two Mailchimp accounts competing to link to the same Shopify store. Lori was great and showed me how to disconnect one and set it all up correctly. Also loving the new in-depth interface!

TEN ZERO THREE

May 06, 2025  on Shopify

Paul was very helpful in resolving my concerns. He provided great customer service and answered all my questions!

Campfire Tales

Apr 30, 2025  on Shopify

I had a what was a simple error on my part adressed by the support. And the support team was very helpful

Hope Essentials

Apr 30, 2025  on Shopify

Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough! Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!

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