Could never get any help. Despite 2 "onboarding" calls (one of which I was told to call tech support for an emaill??? not!) They charged me 4 times for 4 different things, despite repeated emails, uninstalling the app and deleting it. NO ONE listened to the actual issue (which wasn't technical) and they won't delete the charges. So I'm notifying my Attorney General... Maybe now you'll pay attention???????

Rhedd responded in quick time and advised on the solution to fix our problem (mapping shopify customer COUNTRY field to mailchimps audience COUNTRY field). and with a lovely manner as well. kudos.

I was facing Integration issue, where the data was not syncing correctly. Seph quickly understood the problem, guided me through the troubleshooting steps, and ensured the issue was resolved efficiently.

Aaron was so helpful and professional! I needed help syncing to Shopify. Aaron was kind and gave clear directions.

I got help from RAFAEL about a Mailchimp issue and he was fantastic. I appreciate that he stuck with me as we navigated the issue and he was able to find the solution to the problem.

Great. Helped resolve my issue and was able to reconnect with me after I kept accidentally exiting our chat. Thank you.

David was amazing. Really attentive and helped me sort out my problems effectively and efficiently. Thanks!

attended to my issue immediately. made sure that im not waiting on dead air by sending messages while attending to my issues.

Rhedd helped me today. Intergration works well but need toime to correct mistakes made historically with a large number of audiences

The integration has been great, but the support has been incredibly good. Despite my browser having hiccups, Dean still endeavoured to work through my issues and get it all working perfectly.

App won't open on Shopify and it is not synching new products nor recently re-activated products. This is the second time it has happened, the first incident was on July 4th.

I signed up for Mailchimp’s Essential plan, but without my consent they automatically switched me to a more expensive plan and charged me extra. The reason? Simply importing contacts — even though not all of them are subscribers. In the end, Mailchimp only recognized 302 active emails, yet they forced me into a higher tier and billed me more. This feels completely unfair and misleading. If I had actually used a larger audience, I could understand the cost increase. But being charged for contacts that aren’t even active subscribers makes no sense. To make things worse, the system gives you no clear warning before upgrading and charging extra. It feels like a trap to push users into paying more. I regret choosing Mailchimp — the pricing model is deceptive, support is slow, and instead of helping small businesses, it takes advantage of them. I will be canceling and moving to another platform.

Cyrus was fantastic in helping me to figure out an issue that wasn't an issue at all. He was very patient and explained all the details to me in a way that I could understand and move forward.

Excelente atención del centro de ayuda, Rafael nos guió y nos dió toda la información necesaria.

Great support from Jay and Rafael when I had issues with my Shopify integration. They guided me through to resolve the issue.

So far this is an amazing app that allows you to fully integrate Shopify and Mailchimp. Excited to use abandoned cart automations, product recommendations, etc. We ran into a small issue on our end where we wanted to switch our synced audience and the chat team (Rafael in particular) was super helpful. Excited to use this app even more!

Excellent customer support - Rhedd was very pleasant and helpful and got the issue sorted very quickly.

Amazing app! But I was having some problems with some features and was able to fix it with the bell of Jay Ann. Thank you Jay for the professional assistance.

Great customer service! Dean helped me and was very patient, thorough, and helpful. His help has actually made me better integrate Mailchimp to my website. Thank you, Dean and Mailchimp! I highly recommend to any small business that wants to expand their marketing efforts and improve their conversions.

Aaron was great and super helpful with assisting me in resolving my syncing issue. Very patient and proactive.