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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (911)

Overall rating
4.7

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Mi Tienda Online

Jan 12, 2026  on Shopify

Excelente soporte y ayuda recibida de Cyrus. En cuestión de minutos ha sabido brindarme una gran ayuda con un formulario de descuento que intentaba dejar visible en mi-tiendaonline.com para nuestros clientes. Ya es un éxito, gracias a Cyrus.

fifteen52eu - Weeber Dynamics

Jan 12, 2026  on Shopify

Great customer service. I reached out through the chat function and Cyrus took a lot of time to help me find a solution for my request. This is how you want customer service to be.

Rockford Fosgate Store

Jan 09, 2026  on Shopify

JEAN was awesome by helping me with my 2 questions regarding a SYNC between Shopify & Mailchimp. She found issue #1 was being worked on my developers and issue #2 I needed to be more patient because we have so much data. Overall, exceptional help!

Mari Mktg

Jan 09, 2026  on Shopify

me atendió Seph y fue muy paciente y amable, aunque no resolvimos el problema lo dejó escalado, agradezco la atención.

Gabby Zapata Shop

Jan 07, 2026  on Shopify

Paul did an amazing job at helping me solve my issue. He went above and beyond to escalate my issue and did all he could do to help me. He deserves a raise! Thanks, Paul!

Habitat Denver ReStores

Jan 07, 2026  on Shopify

Using the Shopify/Mailchimp connector has been really helpful for our business! David has been a very helpful consultant, ensuring our customer syncing is functional and we can utilize all the app features to increase our sales and impact!

Eyelation

Jan 07, 2026  on Shopify

Raff was very helpful in completing the shopify/mailchimp integration with my e-commerce store. Great response time and instructions I could understand! Thanks for making the process easier.

Accelerated Graphics, LLC.

Jan 06, 2026  on Shopify

Paul did great helping with Syncing issues I was experiencing. Mary also helped us get started with building forms and inviting new customers to join our mailing list for newsletters. Excited to get started!

Nicci Fairbank

Jan 06, 2026  on Shopify

I was talking to Juvy and he was amazingly helpful. Didn't used to like chat help, but now I now I am talking to a person it is great.

Saelzer Studio

Jan 05, 2026  on Shopify

Ha sido de gran ayuda David, estaba sólo revisando la plataforma y amablemente me habló para ver si tenía dudas, verificó mi integración con otras plataformas, así que ahora estoy más tranquila que mi tienda está conectada con Mailchimp. Muchas gracias David.

Chef Prep Kitchens

Dec 30, 2025  on Shopify

The customer service is amazing. David ran through some quick troubleshooting for me and got my popup form up and running in no time at all.

Elite SHF

Dec 29, 2025  on Shopify

David from Mailchimp Support was quick, clear, and genuinely helpful. He understood the issue immediately, explained the solution in simple terms, and ensured everything was working properly before closing the case. Great support experience overall.

St. Augustine Bath & Candle

Dec 19, 2025  on Shopify

Marz was incredibly helpful and professional. He quickly understood what I needed and solved my issues efficiently. Communication was clear, the process was smooth, and the results were exactly what I was looking for!

Heka Herbal New

Dec 18, 2025  on Shopify

Sher was amazing! She was quick, knowledgeable, and made everything easy to understand. She solved my Shopify app issue smoothly and was a pleasure to work with. Highly recommend her support!

Earl of East

Dec 18, 2025  on Shopify

Rhedd took a lot of time to help me with my technical syncing issue and provided helpful questions and screenshots and ultimately resolved my issue. Five stars!

Two Gems Boutique

Dec 17, 2025  on Shopify

David was really helpful in guiding me through my confusion. It is really nice to work with someone very patient.

MicroWorldOnline

Dec 17, 2025  on Shopify

Been using Mailchimp for years and just integrated it with a new store. Had a few hiccups getting the popup form to display, but Troy from app integration support was an absolute legend and got everything fixed and working faster than I wake up in the morning. Top-notch support.

Morgan Marine Chandlery

Dec 15, 2025  on Shopify

Marz was a fantastic help while I tried to figure out tags, GDPR, and importing new audience records from Shopify to Mailchimp. Excellent service, thank you very much!

Alsip Nursery

Dec 15, 2025  on Shopify

Excellent customer support! I spoke to Dean and he helped me navigate the multiple issues that I was running into. He provided screenshots and clearly and kindly explained what he was seeing. Thank you Dean for your great service!

RT Facts

Dec 12, 2025  on Shopify

David is a CS GAWD - he diagnosed and walked me through step by step exactly what needed to be done to get my Shopify and Mailchimp synced and set up. Could not recommend enough... just wish the chat didn't go away when I navigated away from the tab but that's it. David's the man.

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