Seph was very helpful, responded quickly and clearly to all my questions. Very satisfied with the interaction and it completely solved my problem!

Thanks. My fear with chats is getting a bott or getting left for ages on with no action.... You were ON IT and communicated really well...

The company is too big - all fake accounts - very poor service - nothing is honest or transparent - Yes - you have reached out - but still have no answer and are blaming Shoptify -

Mailchimp has been a great tool for our store and a successful marketing channel. We recently experienced an issue with data synchronization, but Nadz provided prompt and helpful assistance.

Sher helped me set up Mailchimp properly on my Shopify store — super helpful and easy to work with! Thank you

The company is too big - all fake accounts - very poor service - nothing is honest or transparent -

Paul was my online support person... he was super helpful & walked me through the steps I needed to take patiently and effectively. He helped me troubleshoot an issue that I had spent days trying to fix on my own. I'm really grateful to have this type of service... I try to be as tech as possible but sometimes things are just outside my skill set. It's awesome to know that MailChimp have people like Paul to help us when we need! Thanks heaps :)

overall I think mailchimp is a good email platform. There are things that are missing that I assume they are working on such as phone number collecting in pop-up forms, and even ensuring real phone numbers and emails are submitted in a form before showing the discount code. Not a fan of the forms as of right now, but I do like how easy it is to build emails and set everything up. I am going to keep it for the free trial and see how it goes. I did work a lot with David who was SUPER helpful with getting things set up and answering my questions on the form stuff. Vey much appreciated his help!

Rafael was really helpful and solved my problem immediately! I had an issue with Contact syncing and very happy with how Rafael handled the issue.

Support on this app was fantastic - Very quick to respond, helpful and polite. Thanks Rhedd for your help :-)

I had some confusing connection issues, and I was helped by TROY through the chat service. He was so helpful and patient with me. We had to try a number of troubleshooting options, but we got there in the end and I am very grateful for his help. Thank you Troy!

DAVID helped me with my issues and it was great! He was super clear with instructions and met me where I was and walked me through til the end. Great just David!

I have used Mailchimp for years, needing some help today with new integrations and Paul was super helpful - Thank you!

Cyrus was able to help me multiple time, reconnecting with our chat even when I was disconnected. The issue was actually caused by me when setting up my account, but no worries, Mailchimp integration helped me from start to finish, honestly flawless customer service, super knowledgeable and patient.

It's a good app we use it regularly. I needed help connecting it to my new shopify website and got excelent assistance from Dean

Technical difficulties getting my Shopify and Mailchimp re-integrated, but Lori, had great customer service and was a huge help in getting the problem solved.

Have had a really helpful and instructive on line chat with Seph about how to take forward my use of Mailchimp. It has been lying dormant for too long and I have been guided to how to archive what is not needed, so that I should remain within the Free Legacy system. Seph will also send me the copy of our chat, to guide me as I make the changes and archive parts of my list. A very positive exchange. Thank you, Mailchimp. Thank you, Seph.

Troy was very helpful. He took the time to try and resolve my issue and was very patient. Responds quickly and was experienced in trouble shooting.

Switched from automated emails using Shopify Flow, to Mailchimp. I wasn't seeing that the first automated flow was producing anything with Mailchimp and reached out to support to see if I had set it up correctly. David was my rep and he helped check everything over to confirm that I had indeed set things up correctly and he informed me of what to look out for when it came to which add-to-carts were going to go through the flow and not. David was very friendly and helpful and the chat functionality is very convenient.

Cyrus and Troy were very helpful. Cyrus even followed up with an email when our chat was suddenly disconnected to ensure that I had managed to fix the issue he had been helping me with. Great customer service!