I had a what was a simple error on my part adressed by the support. And the support team was very helpful

Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough! Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!

I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!! This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.

I haven't used much of the app so far but I did encounter an outside issue and requested their help. Dean provided excellent customer service and answered all of my questions professionally and expeditiously.

For the most part working with Troy on the chat was the easiest experience I've had with a chat app.

JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.

Merci à toute l’équipe Mailchimp je découvre cet outil très intuitif et puissant. Un merci tout particulier à Rafael pour son accompagnement disponible et bienveillant !

Great experience with customer care: Lori was responsive and helpful so I have easily fixed my issue.

Troy was a great help in getting our shopify and mailchimp account correctly synced, thanks a bunch! :)

Not sure what happened to Mailchimp but my bills started out reasonable but as my business grew, my bill ballooned into this extreme amount each month. What’s worse is when I went to cancel, they charged me even more for “additional contact blocks” what for? No clue… …. Felt like they were holding my account as ransom and I had to pay $100 to close my account to avoid the new monthly fee from hitting my card…. There are a lot of options out there, choose one of them.

Lori and Rafael helped me with really stellar customer service getting my set up and sign up done! wish all online customer service agents were like this lol. easy quick straight forward answers! The problem seemed like a REAL hassle too, we got disconnected a bunch of times but every single time i got right back reconnected with Lori who was able to help me through the entire thing! Like i mentioned the issue i was having seemed particularly tricky also but with the screen shots and guidance provided Lori has COMPLETLY resolved my issue im excited to get to using mail chimp

Aun no la uso la verdad, pero me gustaria destacar el servicio al cliente. Me ayudaron en todas mis dudas para integrar mi correo.

This review is specifically for Lori who was SO helpful with a very frustrating issue I had with an automation. Thank you again Lori!!

We're currently working on the integration. We reached out, and Dean was incredibly helpful. We're hopeful that we'll resolve the issue soon and be able to enjoy the app.

I have only just started using the app. I needed some help with initial setup and Troy was really helpful.

Dean was great and very helpful. I was very nervous about a problem with my account and he was calming and supportive and got my problem solved and followed up with an email for me to get future help on this issue just in case.

Rafael was great! Reached out to me via email when our chat got cut off. Happy to be back with Mailchimp! :)

Very good customer service. Dean was able to trouble shoot and find the issues. All was resolved in good time. Thanks again Dean! Chat soon.

Would highly recommend Mailchimp with Shopify use. The team is always ready to help with any questions - Paul was especially helpful with my concerns thanks!

I am having trouble connecting this app to Shopify, but the customer service agent, Tiana, has been wonderful in helping me figure things out! Having great customer service makes all the difference in difficult technical situations, so thank you!