Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.

DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.

I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far. I love the analytics and overall ability to improve every email.

Even though we did not get anything solved, Paul was very helpful.

Lori has been really helpful solving my problems with the Shopify integration

Valuto bene l'assistenza di questa App, ho avuto modo di parlare con l'operatore Rafael, ed è stato molto gentile ed è stato molto esaustivo in tutte le mie richieste! Veramente consigliato

So far so good

Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify. I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.

I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started

They got everything

Between the instructions on Shopify and MailChimp, setting up was fairly easy to do. MailChimp seems a little confusing to use because there are so many options available. Hopefully in time and with enough "playing" with it, I'll figure it all out and it the complexity will be a non-issue.