Great support from Jay and Rafael when I had issues with my Shopify integration. They guided me through to resolve the issue.

Seph did a good job.

I'm sure that Aaron was doing exactly as he'd been trained, but I need more hand-holding than was offered. He was particularly nice and in the end, my needs were met. The help links are so circlular that it feels impossible to actually do the task one might go to find help for. Being directed to those links after exploring them extensively is frustrating, but Aaron was a darling and patient with me.

Great, quick and knowledgable customer service. Have used MC for years without too many issues. Thanks!

Have had a good experience overall. We are trouble shooting one problem, but hope to get to the bottom of it, and then I can give it 5 stars. Paul is very helpful in customer service.

Pretty good. Functions well but a little pricey. Support is pretty good.

The in-app chat was very helpful. RAFAEL's service was excellent. Thank you.

I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!! This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.

For the most part working with Troy on the chat was the easiest experience I've had with a chat app.

I have only just started using the app. I needed some help with initial setup and Troy was really helpful.

All good, but I think she needs to know and ask a little bit more before giving any recommendation.

CLARISSE was very helpful and patient to solve our problem.

Clarisse was Helpful, and has forwarded my issue onto a department to help me.

キャロルは親切です。ありがとう。

Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.

DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.