Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (660)

Overall rating

5

95
4

16
3

5
2

5
1

17

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Angela Fabbri Fine Art

Feb 14, 2025 on Shopify

UI could be more intuitive. David was great help in navigating me through it though.

GarlicShoppe.com

Dec 09, 2024 on Shopify

Dean has been very helpful the last hour. Dean gets 5 stars The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9. I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping. This is not to be released to the public it is only for inhouse use by mailchimp

Fresh Start Growers' Supply

Aug 29, 2024 on Shopify

I am older and this integration is beyond my eager skills. I need a live person who can see my screen and walk me through set up and a trial campaign. Not Mailchimp's fault.

Ghost Hunters Outlet

Jul 19, 2024 on Shopify

Need to be able to add a collection and not just individual products

ALECRIM.lab

Jul 04, 2024 on Shopify

No, I already uninstalled the app. I want to remove the residue from the app that is on my website. ___________________________________________________ Hi, I am not using the app, how can I delete all the data in my site?