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Customer reviews: Mailchimp Email SMS Marketing

Reviews (733)

Overall rating
4.3

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Grandstand Merchandise

Apr 14, 2025  on Shopify

Easy and quick experience, Troy helped me doing that today.

TARGETEER

Apr 11, 2025  on Shopify

Paul is Helpful when the issue occurred

Pet Valley

Apr 09, 2025  on Shopify

RAFAEL IS THE BEST SUPPORT <3

Evermore Pet Food

Apr 09, 2025  on Shopify

This review is specifically for Lori who was SO helpful with a very frustrating issue I had with an automation. Thank you again Lori!!

Belhamel

Apr 09, 2025  on Shopify

Give David a raise. He helped me out in less than a few minutes.

ALKEMI store

Apr 09, 2025  on Shopify

We're currently working on the integration. We reached out, and Dean was incredibly helpful. We're hopeful that we'll resolve the issue soon and be able to enjoy the app.

Mindwork Games

Apr 09, 2025  on Shopify

Troy was very helpfull resolving an issue we were having

BabyLuck Retail

Apr 08, 2025  on Shopify

LORI was fast and effective! thank you for your help:)

Gerda Steiner Designs, LLC

Apr 07, 2025  on Shopify

straight to the point

Space of Time Studio

Apr 07, 2025  on Shopify

Karol was SOOOOO nice and helpful

Ruby Watts

Apr 07, 2025  on Shopify

TIANA helped me sort a few issues we had - she was extremely helpful and efficient.

Two Hills Tea

Apr 04, 2025  on Shopify

LORI was awesome! Quick and helpful, resolved my issue completely. Thanks Lori!

Takara Sake

Apr 04, 2025  on Shopify

Crystal Healing and Energy

Apr 03, 2025  on Shopify

Paul was very helpful elevating my concerns about the current email and plan changes

Katie's Coast to Coast

Apr 02, 2025  on Shopify

RAFAEL helped me tremendously!!

Roo's Beach

Apr 02, 2025  on Shopify

troy was great. thanks

LAGO

Mar 28, 2025  on Shopify

Thank you for resolving all my doubts, I made quick progress with your support!! (:

Liberta

Mar 28, 2025  on Shopify

Clarisse very attentive to my problem. offered many options for solving the issue

Victoria Sterling

Mar 27, 2025  on Shopify

Dean was great and very helpful. I was very nervous about a problem with my account and he was calming and supportive and got my problem solved and followed up with an email for me to get future help on this issue just in case.

Freyja Garden

Mar 27, 2025  on Shopify

Troy was very helpful going above and above

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