Mailchimp Email SMS Marketing logo

Customer reviews: Mailchimp Email SMS Marketing

Reviews (660)

Overall rating
4

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

PrivaScape Ltd.

Feb 20, 2025  on Shopify

Tiana did a great job of helping me resolve my synching issue with Shopify! She even emailed me back to reconnect when our chat was dropped.

Osewaya

Feb 19, 2025  on Shopify

The support team from Karol is really helpful. We were able to organize a problem thanks to her help. Thank you!

Cerato Fragrances

Feb 19, 2025  on Shopify

Rafael was very helpful and thorough. He checked on my issues internally and followed up with a resolution, quick response and easy to communicate with.

Fleur de Life Jewelry

Feb 19, 2025  on Shopify

Jovanna very quickly answered the question I had and provided additional support in helping to find the correct location to find my newsletter sign-up hyperlink.

KMB shoes

Feb 19, 2025  on Shopify

Lori, thank you for your support. Very kind and helpful.

Borough Broth

Feb 17, 2025  on Shopify

Sole Mechanics Australia & New Zealand

Feb 14, 2025  on Shopify

Paul from Mailchimp for Shopify was incredibly helpful and friendly! He quickly understood the issue and provided a clear solution, making the whole process smooth and stress-free. Excellent customer support!

EcoSoya

Feb 14, 2025  on Shopify

Rafael helped me well

Naturecast Products

Feb 14, 2025  on Shopify

Integration was easy and quick. App is also easy to use. LORI provided quick answers to all my questions and helped me find solutions to my problems.

The Flamewoven Alchemist

Feb 13, 2025  on Shopify

Dean helped me fix my Shopify integration issues quickly and easily

Freshlist.com

Feb 13, 2025  on Shopify

The Orchard

Feb 13, 2025  on Shopify

Dean is awesome, and has helped me with an urgent issue holding us back from a holiday blast. Great support.

Netgear Gibraltar LTD

Feb 12, 2025  on Shopify

Had a support issue, the Mailchimp support was really responsive and attentive. Excellent.

MANI

Feb 12, 2025  on Shopify

got help very quick and efficient - thank you Karol!!

Stewart Surfboards

Feb 12, 2025  on Shopify

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Green Ronin Online Store

Feb 11, 2025  on Shopify

Karol is amazing! Super helpful and really knows how the product functions. I'm sticking around because of her.

Bronagh Mills Art

Feb 11, 2025  on Shopify

Great customer service, very prompt replies from David.

Chanty Beauty

Feb 09, 2025  on Shopify

Karol helped me with every single question. now I'm subscribing my monthly plan. thank you

Hrxtech EU

Feb 07, 2025  on Shopify

A nice app for manage our newsletter customers and i solved a small problem with Lori, a very kind and helpful person.

Biomama Skincare

Feb 06, 2025  on Shopify

Karol was GREAT

Scroll to Top