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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (911)

Overall rating
4.7

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Archipelago Foods

Nov 19, 2025  on Shopify

I had an issue with mailchimp connection but it was resolved quickly with Rafael's help. He was very helpful and patient in guiding how to solve it step-by-step. Really appreciate it!

Natural Riches

Nov 17, 2025  on Shopify

Dean was super helpful! He helped me fix my Mailchimp issue and explained everything clearly. Really patient and friendly — made the whole process easy. Thanks, Dean!

Aurora Skincare

Nov 17, 2025  on Shopify

The customer support or especially "TROY" was great he helped me set up my account, with which I had a small problem literally small - sometimes you just don't see those things - and he helped me set it up. The app is great since ive had previous experiences with mailchimp but not directly with shopify - looking forward to it. Thank you Troy.

The Smelly Bakery

Nov 14, 2025  on Shopify

I had caused a little problem on my website and Dean rectified it for me. He was very helpful and patient. Thank you Dean

Shelbru

Nov 12, 2025  on Shopify

I got help from Mary when I had issues with tag syncing. Even though the issue was just due to a delay in syncing and resolved itself, she was very patient and walked me through the process all the way through. Great support!

West Fork Farmstead

Nov 12, 2025  on Shopify

SEPH was very helpful and helped me solve an ongoing problem I've been trying to figure out for awhile. Previous attempts to get help through chat and email did not work. Thank you so much to SEPH for doing a great job and solving my problem!

Dr Gus Nutrition

Nov 11, 2025  on Shopify

Excellent customer service, we are too small to use mailchimp but they have always been super helpful.

Dr Gus Nutrition

Nov 10, 2025  on Shopify

Used the app for a couple of years then stopped and removed the app. Now no email flows work on my store because this app left code on my store that I have to remove. DO NOT USE! It has wrecked my little business.

Lotus Imports Ltd

Nov 07, 2025  on Shopify

Rhedd really helped me when I had syncing concerns. They got straight to the point and worked quickly and efficiently. Was realy pleased with the help they provided

Tail Blazers Etobicoke

Nov 07, 2025  on Shopify

Cyrus from customer support is a gem! He helped me figure out the connection issue I was having and went above and beyond — even followed up by email after we got disconnected. 100% recommend downloading the app!

3 Legged Thing

Nov 07, 2025  on Shopify

Having an issue currently, but the Seph from the support team was very responsive over live chat. It was easy to set up. Hopefully we'll get the outstanding part resolved quickly.

Dana Cooper Bermuda

Nov 06, 2025  on Shopify

really poor app. does not pull new subscribers from shopify to mailchimp account - really bad waste of money and so much time

3 Legged Thing

Nov 06, 2025  on Shopify

Having an issue currently, but the support team are very responsive over live chat. It was easy to set up. Hopefully we'll get the outstanding part resolved quickly.

ELEO Garten

Nov 05, 2025  on Shopify

Really nice and helpful customer support. Problem couldn't be solved but they tried to help all the way and forwarded issue to dev support team after all steps they could do were done.

umbrellas.com.au

Oct 30, 2025  on Shopify

My Mailchimp customer support Cyrus was very helpful and easy to chat to. He solved the questions I had and provided some valuable insights I hadn't considered. Very happy!

Drinkello

Oct 29, 2025  on Shopify

Randomly deleted account, no way to figure out a solution and lost access to any data and integrations. Customer support was kind though.

Verival

Oct 29, 2025  on Shopify

A great app and a lot of useful documentation helped us keep our mailing audiences alive across a major change in our e-commerce platform. As well, had a pleasant experience while working with Mailchimps online support (thx Rhedd for helping me resolve a synch problem).

Neighbour

Oct 29, 2025  on Shopify

Great app and great support. My agent Nadz was super helpful when I needed help setting things up correctly.

A Little Bit Yummy

Oct 28, 2025  on Shopify

I need some help with integrating the app onto Shopify. Jay Ann helped me via live chat and was super helpful!

Accu.nl

Oct 27, 2025  on Shopify

Had some issues syncing updated customer info, but Cyrus from customer support helped me out, and everything is syncing up as intended right now. Customer service was pleasant and helpful.

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