I haven't used much of the app so far but I did encounter an outside issue and requested their help. Dean provided excellent customer service and answered all of my questions professionally and expeditiously.

For the most part working with Troy on the chat was the easiest experience I've had with a chat app.

JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.

Merci à toute l’équipe Mailchimp je découvre cet outil très intuitif et puissant. Un merci tout particulier à Rafael pour son accompagnement disponible et bienveillant !

Great experience with customer care: Lori was responsive and helpful so I have easily fixed my issue.

Troy was a great help in getting our shopify and mailchimp account correctly synced, thanks a bunch! :)

Not sure what happened to Mailchimp but my bills started out reasonable but as my business grew, my bill ballooned into this extreme amount each month. What’s worse is when I went to cancel, they charged me even more for “additional contact blocks” what for? No clue… …. Felt like they were holding my account as ransom and I had to pay $100 to close my account to avoid the new monthly fee from hitting my card…. There are a lot of options out there, choose one of them.

Lori and Rafael helped me with really stellar customer service getting my set up and sign up done! wish all online customer service agents were like this lol. easy quick straight forward answers! The problem seemed like a REAL hassle too, we got disconnected a bunch of times but every single time i got right back reconnected with Lori who was able to help me through the entire thing! Like i mentioned the issue i was having seemed particularly tricky also but with the screen shots and guidance provided Lori has COMPLETLY resolved my issue im excited to get to using mail chimp

Aun no la uso la verdad, pero me gustaria destacar el servicio al cliente. Me ayudaron en todas mis dudas para integrar mi correo.

This review is specifically for Lori who was SO helpful with a very frustrating issue I had with an automation. Thank you again Lori!!

We're currently working on the integration. We reached out, and Dean was incredibly helpful. We're hopeful that we'll resolve the issue soon and be able to enjoy the app.

I have only just started using the app. I needed some help with initial setup and Troy was really helpful.

Dean was great and very helpful. I was very nervous about a problem with my account and he was calming and supportive and got my problem solved and followed up with an email for me to get future help on this issue just in case.

Rafael was great! Reached out to me via email when our chat got cut off. Happy to be back with Mailchimp! :)

Very good customer service. Dean was able to trouble shoot and find the issues. All was resolved in good time. Thanks again Dean! Chat soon.

Would highly recommend Mailchimp with Shopify use. The team is always ready to help with any questions - Paul was especially helpful with my concerns thanks!

I am having trouble connecting this app to Shopify, but the customer service agent, Tiana, has been wonderful in helping me figure things out! Having great customer service makes all the difference in difficult technical situations, so thank you!

Application et services très intuitifs, très facile d'utilisation. Pas toujours facile cependant de maîtriser son design et la mise en page des newsletters. Mais ensuite ça se gâte. Je rencontre de nombreux problèmes de synchronisation avec shopify et d'intégration dans shopify. Par exemple je ne retrouve pas le même nombre d'abonnés côté shopify et côté mailchimp, il n'y a pas la possibilité de segmenter correctement par rapport à des chiffres d'affaire générés ou autre (contrairement à ce qui est régulièrement annoncé et mis en avant). Lorsque vous essayer d'avoir des explications avec le support. C'est lunaire. C'est le point très négatif: l'équipe support est un fake. D'où ma note. J'ai 3 problèmes en cours qui trainent depuis plusieurs semaines. Les réponses sont évasives, différentes selon interlocuteur, elle reporte l'investigation, et la résolution du problème sur l'utilisateur. Dernier exemple en date : le pop up pour l'inscription à la newsletter qui s'affiche sur mon site alors que je l'ai désactivé, puis supprimé depuis mailchimp (car ça ne fonctionnait pas). Il continuait à s'afficher malgré tout sur mon site. Le support m'a invité à faire appel à un développeur freelance ! Ce n'est pas l'aide que l'on attend d'un support. Malgré les nombreuses qualités de Mailchimp (mais que l'on trouve ailleurs) l'incompétence et la mauvaise fois de l'équipe support m'amènent à mettre cette note. À contre coeur.

Dean really helped me today. He solved my problem right away and was polite and courteous. Great support! Thank you Dean!

Tiana was incredibly helpful in resolving my issue. She efficiently brought in the right team members to find a solution and handled everything smoothly. Much appreciated!