Dean was really helpful and took time to properly look into my issue. Saved me a lot of time and frustration! Great service.

Dean has been amazing on the support team! Super fast response time and he's helped me solve some bugs and problems we were having with syncing issues.

Dean was not able to solve my problem, because it's probably not actually a Mailchimp thing after all, but he was persistent in trying, even after I accidentally disconnected the chat twice!

Great, quick and knowledgable customer service. Have used MC for years without too many issues. Thanks!

I had trouble with setting up Mailchimp to my store, but thanks to Lori everything went smoothly. Thanks !

Have had a good experience overall. We are trouble shooting one problem, but hope to get to the bottom of it, and then I can give it 5 stars. Paul is very helpful in customer service.

I'd been using Mailchimp for years when I worked in email marketing for larger companies and when I started my own small business I knew I'd want to continue using it (over the many other programs I'd also used). I'm so glad the Shopify Mailchimp integration is back! I've found it easy to work with and it's great for email customization, automated drip campaigns, and lead gen forms on my website. I especially like the newer multi-step pop-up forms! Recently I had noticed a syncing error with my pop-up form and shopify sharing customer data, but I worked with Paul and Rafael in integrations and they got it fixed and kept me updated along the way. Very happy with their service! The only con I have is the pricing is a bit high for me as a small business and I wish the SMS credits rolled over month to month, but I still think it's well worth it and will continue to use it with my store.

I had an issue with my Mailchimp account that I couldn’t figure out, and Dean solved it quickly and professionally. He was responsive, clear in his communication, and knew exactly what to do. I really appreciated his efficiency and support. Highly recommend him if you’re facing any Mailchimp-related problems!

This is a very useful integration to increase revenue and repeat sales through Shopify. The pre-built segments are great and intuitive to customize. Both Dean and David from the integration support were very helpful in assisting me in disconnecting an old account and getting the new one synced.

Dean took time and check if my connection is in sync. Thank you for waiting for me to refresh and redo again.

In the prices listed on Shopify, it says that the price for the essential plan is $13 per month for up to 50,000 contacts. Once the app is installed, however, they ask for €345. Also, the app is very slow and the chatbot on their support site doesn't work... with what face do they ask for all this money?

Superb! We are using this app since 2012 in different platforms. Very useful app and very easy to setup emails. We also like sms marketing.

Troy was super helpful in checking on our new automation email. Giving me tips on how to make our emails getting sent more successful. Thanks Troy!

Rafael is a customer service rockstar! Very clear communication, and so patient in staying with me until our Shopify + Mailchimp integration was up and running again. Thank you Rafael!

Their support team is amazing! Had a change of address and after speaking to so many experts, the Mailchimp support person Dean was the only one who stuck through 3 disconnects, sifted through two accounts and helped us resolve our issue. Just AMAZING! Thanks for the dedication and commitment to get it right!

David was incredibly helpful and patient while helping me connect Mailchimp to Shopify. He made the process easy to follow and answered all my questions clearly. Great support—thank you! Highly recommended.

I've been using this app for years to connect to my MailChimp account and it works great. I ran into a glitch when I created a new audience in MailChimp and couldn't get The connection changed to the new audience. Which meant I couldn't use a Shopify purchase as a trigger in a new automation. Long story short, Dean at customer support was super helpful when I reached out using the chat option. I even disconnected a couple times by accidentally closing the wrong window. Each time I signed back into a new chat, Dean would find me and continue where we left off. Stellar support! Highly recommend this app if you want to connect your store to MailChimp.

Such a predatory pricing structure. Klaviyo's pricing was more upfront and honest, plus open rates DOUBLED. We've been with Mailchimp for 12 years, it's no longer king of email since it was acquired.

As far as assistance through the chat in Mailchimp, Dean was great. I did get lost for a minute in my many windows but was able to chat back up with Dean. They were able to sort out my question and assure me that I was well on my way.

The app was having issues syncing, but customer service was great, and helped me considerably with our core issue of fake sign-ups. This was Jovanna, and very clever in how to sort fake contacts and block the problem in the future.