Dean was very knowledgeable and answered all my questions with the information I needed to accomplish my goals.

David was super helpful. He managed to sort me out within the space of 10 minutes probably less than that’s so thank you.

All I wanted to do was add a sign up page on my Shopify website to automatically send subscribers to my mailing list. What a waste of time. All I got was an automated chatbot that didn't recognize my request.

Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.

We reached out for support for integration between Mailchimp and Shopify. David responded very fast, courteous and professionally. We are happy with the timely support.

Dean has been very helpful the last hour. Dean gets 5 stars The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9. I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping. This is not to be released to the public it is only for inhouse use by mailchimp

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.

Dean was so helpful today and really made sure my issues were resolved in a timely manner! Highly recommend him!

Dean was such a great help in assisting me to get my app sett up. He was very attentive, provided additional resources for me to review, and answered all of my questions

The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.

closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!

Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify. I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.

I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started

They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.

Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.

I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.

Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway. Charging me £120 for a month for a service I can’t use and they refuse to help. Avoid and look at other alternatives, perhaps more customer service focussed.