The worst experience as a business owner who is new to email marketing. Everybody was saying how great this company is so I didn't hesitate to give it a try. I wasn't able to figure out how to create my signup flow. I must comply with GDPR so I wanted to ask support. Well, you have no live chat support on the free plan (we are living in 2025), so I paid for the basic email plan. I contacted their support team on several occasions and I can confidentally say that their support team is the worst I've ever seen. They did not even understand my questions (or didn't even try and just gave me an unrelevant answer). After 3 days of trying and getting nowhere with their "support", I asked for a refund. They told me that a refund is not possible as Klavyo is already processing my data and it costs them money as well (1 signup sequence in draft mode). "Per our Terms of Service, we cannot process a refund for subscriptions that were not canceled or downgraded prior to their proceeding billing cycle nor for non-usage - as it still costs Klaviyo to host your data." So basically, they take our money but don't bother to hire a support team that is actually decent. Well done! People talk about how intuitive it is... Well, not if you are a beginner. I switched to their biggest competitor (who has live chat support on a free plan and is actually very good) and their app is way more intuitive and user friendly. Maybe Klavyo is good for you if you already know what are you doing but if you are a beginner and rely on support, don't even bother.

Should have setup on Klaviyo from day one. Moved away from Omnisend due to missing features and email chains not dynamically updating prices when products were updated... criminal. Klaviyo jus feels more well thought our and works better all round, very happy with the change and absolutely worth the extra cost. Our statistics are all up!

Très bonne intégration entre shopify et klaviyo, un très bon support client, bref un superbe outil.

Is it usual for the customer (me) to raise a support request and for that request to be closed within 24 hours without any response? Not the serivce I am hoping for looks to be $400USD per month.... update: Opened a second support request and again closed without being contacted....wow...smh.

Adam did an amazing job with providing a quick solution to my problem. His notes were clear and actionable, I am very appreciative!

I had a query about segments and was online with Pete GA, he was so helpful and really guided me through what to do!

Instant results, we have not even utilised 50% of Klaviyos functions and the results are mind blowing, if you have a business you need Klaviyo. great app ⭐️⭐️⭐️⭐️⭐️

I could not be more happy with the integration between Shopify and Klaviyo. It is literally life changing for our gorgeous 'little corner store' in Normanhurst, Sydney. Thank you!

I've been using Klaviyo for three years, but I'm switching to Shopify Email due to their recent cost structure changes. The pricing has become unreasonable, especially for small and mid-sized businesses. There are more affordable options that offer similar functionality without the excessive costs. I’d recommend others consider alternatives to avoid the unnecessary expense. Speak with your wallet. Klaviyo's price hikes are unacceptable.

I am using Klaviyo for a longer time already, but have only just started to look deeper into the system and its possibilities. Once you have understood the system, it is easy to go deeper and deeper in order to optimize the newsletters and flows more and more. The support is excellent. Thanks also to Daniela, who helped me so quickly last Saturday! A clear recommendation!

We utilise Klaviyo for our Digital Marketing/Email Campaigns and this creates a continuous revenue stream for our online business. Automated sends are also a huge help to retain customers on the fringe.

The learning curve can be a bit steep, especially if you are a little rusty on the subject matter. However, the support staff are incredibly helpful - both over email and in the live chat. Aaliyah W was incredible today and is the reason I am leaving this review - they are a lifesaver!

Klaviyo is our #1 tool for generating website sales. Their support team is great, the resources are helpful and their platform is easy to use. We couldn't run our website without it. Highly recommend!

An amazing app with amazing support. The customer service is super skilled and kind, I would 100% recommend using Klaviyo for you site!

Absolutely terrible service. Quick to constantly upgrade your account which cost more money but trying to get someone to help you is nearly impossible. Onboarding was fantastic but after that everything went downhill. Plus my conversions have never been as bad as they are with Klaviyo.

We've been really satisfied with Klaviyo since we started using it. The automations have made a huge difference, even for our small business. Easy to set up, powerful segmentation, and great email performance—highly recommended!

Really easy to use, and so easy to segment customers. I wish I'd switched across to Klaviyo earlier! Saves me so much time.

Great app!! Not only does what it says, but the support has been super helpful. As a new store I couldn’t afford to leap in deeply due to costs, and they were still very helpful in getting me set up at a level to grow my business. Def recommend.

Thankyou for the great app, JONO C is a great support assistant he helped us very well in setting up our account properly.

With their pricing changes, we have to pay TEN TIMES more than before. I received this message four days before the new price change.