Es ist und bleibt schwierig, Ein Upgrade des Abonnements kann nur mit Kreditkarte durchgeführt werden. Wird kein Upgrade durchgeführt, kein Support der dazu was sagen kann. Wird keine Kreditkarte hinterlegt, ist kein Upgrade möglich. Das ist ja was ich hier schreibe. Man bekommt eine Antwort die nicht das Problem löst. Ihr wollt, dass ich ein upgrade durchführe, dies ist aber nur möglich wenn man eine Kreditkarte hinterlegt. Habt Ihr dafür keine andere Möglichkeit? Es bleibt bei einem Stern.

Great application with the absolute worst tech support I have ever experienced. Confused about their own product, non-responsive, and basic help takes MONTHS. I have been dealing with an issue since essentially day 1, and it still is not resolved. Expect weeks to go by without a response. Expect to repeat yourself 3-4 times every time your issue is escalated because apparently they don't read notes. Expect the help to not solve the actual issue, and have to repeat the entire process again. If you are not tech savvy and adept and implementing solutions yourself, BUYER BEWARE. You are on your own.

Es ist und bleibt schwierig, Ein Upgrade des Abonnements kann nur mit Kreditkarte durchgeführt werden. Wird kein Upgrade durchgeführt, kein Support der dazu was sagen kann. Wird keine Kreditkarte hinterlegt, ist kein Upgrade möglich.

My issue was resolved, but I experienced over 500 random bot sign-ups through Klaviyo, which forced me to spend around an extra $100 to cover the additional charges. After being billed for three months, I requested either a refund or a discount, as the issue wasn’t my fault — but my request was declined. As a loyal customer, I found this quite disappointing and lacking any gesture of goodwill. Update: I have been credited the amount by their helpful support staff, I have changed to 5 stars :)

My issue was resolved, but I experienced over 500 random bot sign-ups through Klaviyo, which forced me to spend around an extra $100 to cover the additional charges. After being billed for three months, I requested either a refund or a discount, as the issue wasn’t my fault — but my request was declined. As a loyal customer, I found this quite disappointing and lacking any gesture of goodwill. Update: The billing team have got in touch to offer me credit on the issues above, will update my review once confirmed.

Horrible, money hungry company. If you don't pay up front, you get no support whatsoever. I can't even ask support a question until I hand them over my money. Sickening. Integration was not seamless at all either. Took forever and then they said our industry was prohibited when we tried to set up SMS. WHAT?? Natural Skincare?? WOW.

My issue was resolved, but I experienced over 500 random bot sign-ups through Klaviyo, which forced me to spend around an extra $100 to cover the additional charges. After being billed for three months, I requested either a refund or a discount, as the issue wasn’t my fault — but my request was declined. As a loyal customer, I found this quite disappointing and lacking any gesture of goodwill.

Been using for many years. It's a 5-star product with a ton of capability. It's pricey, but if you have the revenue, it's worth the features. Using for email & sms. If you're considering, just do it. You won't be disappointed.

I only installed the app to explore the features and now they are sending me notifications that I need to upgrade to premium. I haven't even created an account. Terrible app.

Plus vous allez avoir de client plus ils vont vous facturer et vous changer de plan sans vous demander. je suis passé de 20€ à 90€ par mois !! Pourtant j'envoie tres peux de mail par mois !!

So far so good. As apps go, it's a little pricey - but don't let that put you off. If you follow the campaign setup and structure demos, you'll be making that money back in no time!

Still learning the app, but it feels great when I check my stats and see my first big order was because of Klaviyo marketing :)

After years with another platform I have finally made the leap to Klaviyo & cannot be happier. I am yet to use this marketing tool to its full potential, however, 5 stars for the support, especially Gio for his detailed clarification and understanding on what I needed help with. Very excited to continue to learn & grow with Klaviyo and amazing marketing platform.

I wouldn't run an ecommerce business without Shopify or Klaviyo. Klaviyos functionality, their support, and their training are unparalled.

Very professional and organized platform, powerful tools, great for design, can be a little bit tricky at first but completely worth it. 100% recommended!

Muchas gracias por todo el apoyo. Tuve un problema de configuración y el equipo de Klaviyo me acompaño en todo el proceso hasta resolverlo :)

No complaints aside from the mismatch between the cost and my ability to use it. At $80/month it shouldn't be hard to recoup that investment, but it will involve extra work. I haven't had time to put it to real use. After months of paying for a plan I wasn't using I canceled 2 days after the renewal, and had to jump through minor hoops to get a refund. I think such cases should be automatic and unquestioned by ALL companies, but thank you anyway, Klaviyo.

I’ve been in the Shopify Plus world as merchant for more than 7 years. I used Listrak, Mailchimp, and other ESPs before to generate ecom revenue. Klaviyo is by far the best platform when you need to get transactions from your list.

Klaviyo is a powerful email and SMS marketing tool for Shopify stores. It makes it easy to automate flows like abandoned carts, welcome series, and post-purchase emails. The platform offers excellent segmentation, personalization, and analytics, helping you boost sales and engage customers effectively.

We paid them thousands over the months we were signed up, and sent out emails two times. But when we canceled a mere 2 days after the renewal date they "just can't" refund a single penny. "So sad. Can't because, see, we already HAVE the money. Rules are rules!" They said they'd escalate my humble request to some other department, but no reply. How many of you treat your customers this way? Not us. As for the product, it's fine if you have the time to use it and money to burn, but it's not some incredible evolution above all other options I've tried.