Junip ‑ Product Reviews & UGC logo

Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (665)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

L'AMARUE

Nov 08, 2024  on Shopify

Junip is without a doubt the best and easiest (and best value) review platform there is. We've tried them all (Yotpo, Okendo, Shopify free, etc.) and Junip beats them on every from: onboarding/setup, the actual request flow, price, support, integration ease, customization. It's the only platform I ever recommend to founders/teams when they ask. So if you're considering the options, try Junip before everything else and you'll save a lot of time, headache, and money.

Frost Buddy

Nov 07, 2024  on Shopify

A few months we migrated over to Junip from our previous provider, and we have been very happy with not only the platform, but the customer service. Malvina has been a godsend from the beginning. Onboarding was a breeze and any time I have any questions, Junip is great about providing support. Additionally, we been continuing to increase our reviews anywhere from 100-200 a week, which has been great! 10/10 Would recommend.

TheLittleMilkBar

Nov 06, 2024  on Shopify

Malvina gave me great service & recommended features to me on the app. Junip is very easy to use & very user friendly.

Peachies

Nov 06, 2024  on Shopify

We have been working with Junip for more than a year now and we couldn't be happier! When we need some support or advice the team is always super reliable (reply times and feedback) A special shout out to Malvina, whose expertise and continuous follow-ups have made our journey a breeze!

THENTIC

Nov 05, 2024  on Shopify

This guys are legit the best. They are quick to respond, and won't stop until the job is done and fixed! I highly recommend.

Christian Lifestyle Collections

Nov 05, 2024  on Shopify

Honestly switching from loox was never easier. I am also saving $200 by making the switch. The customer service is amazing.

Bambu Earth

Nov 04, 2024  on Shopify

A full-featured review app with very reasonable pricing. Have used their support a few times and found them extremely helpful. In particular we like and use: - Review syndication from our B2C site to our B2B site - Klaviyo email flows for review requests (including a review event in Klaviyo we can use) - Product groupings/families for aggregating reviews - Structured data on reviews like age and skin type for the reviewer - Easy CSS customization Overall, really solid and glad I made the switch about 2 years ago.

dippi Norge

Oct 31, 2024  on Shopify

Junip’s support has been exceptional. Malvina and the team provided prompt, professional assistance with our multi-store setup, making the process smooth and efficient. Their dedication to helping us achieve the best outcome was greatly appreciated. Highly recommended!

Vessi Canada

Oct 24, 2024  on Shopify

Such a great reviews platform with a solid integration with klaviyo. Boosted our UGC capture rate on review emails by almost 30% with cross device capture. The Junip team is always very responsive and helpful when building strategies for workflows and helping with selective exports based on products (really hard to get in other providers)

Abate

Oct 23, 2024  on Shopify

Absolutely perfect. Everything about our experience with using Junip so far has been stellar. It's easy to set up, the widgets are easy to customize, there are out-of-the box integrations with Klaviyo and Gorgias and the onboarding has been really, really good. I highly recommend using Junip!

Bossology™

Oct 22, 2024  on Shopify

This is a great app and really helpful customer service! Especially helpful when migrating my reviews from one account to another.

Monac

Oct 19, 2024  on Shopify

ABSOLUTELY TERRIBLE THAT YOU HAVE TO PAY THEM FOR MY CUSTOMERS TO GIVE ME A REVIEW, ILL CUT MY LOSS&GET JUDGE ME APP , THIS IS TERRIBLE APP , DONT USE IT

Wild Rye

Oct 16, 2024  on Shopify

We switched to Junip earlier this year and have been loving it. Their support is amazing, and we've drastically increased the amount of reviews submitted with photos.

Livi

Oct 16, 2024  on Shopify

Malvina was the best - this is the best product review platform for any ecommerce website. Much easier to use than yotpo

CleanO2

Oct 09, 2024  on Shopify

We are very pleased with Junip! Also, very happy with the personal service we have received when we required guidance. Very professional and very helpful. It's not often you come across GREAT customer service like we hare received. Thank you

Tread Labs

Oct 08, 2024  on Shopify

This app has boosted our UGC collection a ton, making our product reviews that much more effective. They were also very responsive and helpful when we ran into issues and were able to quickly resolve our problem.

Fine Saratoga Ltd

Oct 03, 2024  on Shopify

Great support from Malvina when first using the app. She gave me lots of assistance where I needed it & also pointed out other features that I would find useful.

Jambys

Oct 02, 2024  on Shopify

I've been a long-time user of Junip, and I recommend it to every founder who asks. It just works exactly how you would hope it does, and we get more reviews as a result of their sleek review request system. We have used the most expensive options in the space, and we regret not moving to Junip earlier. It is a great value and the team is genuinely enjoyable to work with.

Speks

Sep 30, 2024  on Shopify

So far, Junip has been great! It was a super easy transition from our prior review service at a much better price. Malvina has been an excellent and supportive rep and is always there to answer any questions or concerns that pop up.

EVNLY

Sep 30, 2024  on Shopify

Easy to set up and great support when needed. Highly recommended and the only reason it's not 5 star is the relatively low awareness of Junip in the UK, otherwise great app.

Scroll to Top