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Customer reviews: Junip ‑ Product Reviews App

Develop by Junip Inc.

Reviews (743)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Fine Saratoga Ltd

Oct 03, 2024  on Shopify

Great support from Malvina when first using the app. She gave me lots of assistance where I needed it & also pointed out other features that I would find useful.

Jambys

Oct 02, 2024  on Shopify

I've been a long-time user of Junip, and I recommend it to every founder who asks. It just works exactly how you would hope it does, and we get more reviews as a result of their sleek review request system. We have used the most expensive options in the space, and we regret not moving to Junip earlier. It is a great value and the team is genuinely enjoyable to work with.

Speks

Sep 30, 2024  on Shopify

So far, Junip has been great! It was a super easy transition from our prior review service at a much better price. Malvina has been an excellent and supportive rep and is always there to answer any questions or concerns that pop up.

EVNLY

Sep 30, 2024  on Shopify

Easy to set up and great support when needed. Highly recommended and the only reason it's not 5 star is the relatively low awareness of Junip in the UK, otherwise great app.

Laveen B.V.

Sep 17, 2024  on Shopify

I can honestly say it's the best helpdesk experience I've ever experienced. (So all the other reviews that say this, they are right ;-) ) We are still working with the switch from another platform, but as far as we can see now it's all very sleek and well thought out. These guys know what they are doing. Well done Junip!

hachiko Berlin

Aug 29, 2024  on Shopify

Amazing customer support! Very helpful and quick to respond. The reviews look really nice on page, too, and are very customizable. The only thing we are missing is a feature to change the language/translate some steps in the review process.

caliray

Aug 26, 2024  on Shopify

Fabulous platform! So easy to use and integrates seamlessly with Shopify. Support is 12/10. Malvina is incredible.

Harvest Hub

Aug 24, 2024  on Shopify

As a Shopify seller, I know the power of customer reviews. But managing them manually was a chore – until I discovered Junip! This app has transformed the way I handle reviews and boosted my customer engagement.

Capitalkidz

Aug 21, 2024  on Shopify

I couldn't be happier with their support and functionality! Now I know why Juniper has a 5-star rating. Thank you, Marcus!!

Misfits Lifting Club

Aug 08, 2024  on Shopify

The Junip team answered my question within minutes and gave me a personalized solution for my needs. I'd 10/10 recommend using Junip for customer reviews and UGC integrations!

VDS Leathers

Aug 05, 2024  on Shopify

Customer Service is very fantastic, Thanks Malvina for your help. Great product and awesome features on the free option.

Anchal Project

Aug 04, 2024  on Shopify

Great experience. Easy to use and received an abundance of reviews from happy customers—excellent and helpful customer service.

Jolicare SG

Aug 02, 2024  on Shopify

Marcus and Stuart from the support team were incredibly helpful in resolving a setup issue for our store. Their quick and professional assistance made all the difference, even with time zone differences. The app itself is user-friendly and has streamlined our review management process. Highly recommend Junip for anyone looking for a reliable review app on Shopify. Great job, Junip team!

Cope & Timmins

Jul 30, 2024  on Shopify

What a great online service. Malvina was very helpful and understanding when faced with my lack of knowledge. She went well beyoud what I had expected. Thank you.

Vitaly

Jul 28, 2024  on Shopify

It is a great application. I recommend this to everyone. As we scaled the program, there were some things that we wish this app had that we needed, like the ability to hide individual images for reviews and deep klaviyo integration. I'm sure the team is working on this but at this time we need to move on.

Gratsi

Jul 23, 2024  on Shopify

Always great support from this team who's not afraid to get their hands dirty and troubleshoot alongside me.

Jolicare MY

Jul 22, 2024  on Shopify

Loox was a beautiful and great platform, but we decided to try something more focused solely on reviews, leading us to Junip Reviews. The transition has been incredibly smooth, thanks to the clean and intuitive interface. The support team, particularly Leah and Robin, made the switch seamless by assisting swiftly with the importation of reviews and setup. Their dedication and quick responses were outstanding. Junip Reviews has proven to be an excellent choice for those seeking a streamlined, review-centric service. Highly recommended!

Milkshake USA

Jul 15, 2024  on Shopify

Junip has been a great addition to our Shopify store, enabling us to manage customer feedback and reviews seamlessly. The onboarding process was smooth and easy to follow. The platform has a user-friendly interface that's easy to navigate as well. Any questions or issues we’ve had were promptly addressed by their friendly support team. Also, we've been thoroughly informed about the additional features that can benefit our business. I recommend Junip to any business seeking to streamline feedback processes and boost customer satisfaction.

Underground Meats

Jul 10, 2024  on Shopify

Junip's functionality is amazing, right out of the box. Their team is very responsive to questions and feedback, and their widgets look great on our website. Can't recommend this app highly enough! It's really all you need as far as a review app.

Dough Delights

Jul 06, 2024  on Shopify

easy-to-use interface, efficient review collection methods, and affordability. It is also praised for boosting online sales and increasing the number of reviews.

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