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Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (665)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

One n’ Only Hair Care

Jun 10, 2024  on Shopify

This is a great app with great customer service. In fact probably the best customer service I have ever experienced. Ever. Malvina is the best! She always helps me out!

Living.Fit

Jun 04, 2024  on Shopify

The Junip team makes the transition incredibly easy from other platforms and we have noticed our reviews rate has gone up since making the switch.

Wearing It Well Shop

Jun 03, 2024  on Shopify

The app is great and the customer service is outstanding! Extremely helpful. I would absolutely recommend Junip.

Pooltables.com

Jun 03, 2024  on Shopify

They just spent 30 minutes finding and issue of why the review count wasn't showing up. It was due to some of my site's CSS. Huge thanks to Leah for finding it!

Joonya AU

Jun 02, 2024  on Shopify

Amazing customer service and super advanced product that is priced way better than the incumbents like Stamped that are built on old technology and have poor customer service. Love Junip!

ÁINE

May 29, 2024  on Shopify

I can't stress enough how good this review app is! The seamless integration with our website and the simplicity of the widget truly stood out to me. Unlike other review apps, this one doesn't overwhelm with cluttered designs or complex interfaces. What I love most is the transparency of their subscription fees - no hidden costs, just straightforward pricing. And their chat support is top-notch; they're quick to respond and incredibly helpful. It's an underrated gem that deserves to be at the top of the list for anyone looking for a reliable and user-friendly review solution. Highly recommended!

Modern Citizen

May 14, 2024  on Shopify

We've loved using Junip! It's a great app at a great price. Plus, the support from the team (specifically Marcus!) has been excellent. Highly recommend this for all your review needs!

Yenisi Beauty ®

Apr 30, 2024  on Shopify

Using Junip has been one of the best ways to increase our online sales organically. The app is super easy, and integrates seamlessly with my store. Which deserves 5 stars in itself, as many Shopify apps require so much leg work to get up and running, thus taking away quality time from my team. The cherry on top with June is their customer service. Kind, friendly, and helpful. Choose Junip, and thank me later!

FantasyJocks

Apr 25, 2024  on Shopify

Switched over from the native shopify review app and wish I would've done so years ago. Junip app is super easy to use, clean UI and is loaded with features. The price compared to other review apps make it a no-brainer. 5 stars Junip!

KOALA ECO

Apr 22, 2024  on Shopify

The team are Junip are WONDERFUL and made our transfer to this platform very easy. We are very happy to have made the switch, especially the to be able to gather reviews by SMS!

American Bench Craft

Apr 10, 2024  on Shopify

I was previously on another review platform that was much more expensive and not user-friendly. Junip is very easy to navigate and use and at a great price.

Oyo Skincare

Mar 31, 2024  on Shopify

We switched from Okendo to Junip to save 50% in review app fees and we're super happy. The app design is great, the admin dahsboard super easy to navigate and the support team is extremely friendly and at helpful. Migration is easy. Just need to export Okendo reviews file and upload it to Junip. They have all the integrations you need: Klaviyo, Gorgias... Recommend!!

JAMES ORO

Mar 26, 2024  on Shopify

Great experience and even better support. Malvina was a killer! She stayed on a call with me to fix some weird issues - even going through code to troubleshoot. Cant recommend them enough!

Bite

Mar 18, 2024  on Shopify

My experience with Junip has been easy, transparent and fast! We switched from Okendo to Junip and have been really pleased with the functionality, the customer support, the onboarding and our customers have been sending in more reviews! I would highly recommend Junip!

C & The Moon

Mar 15, 2024  on Shopify

Malivina was so helpful with setting us up on Junip. She went above and beyond to personally make sure everything was set up successfully since we did not have any coding experience to do it all ourselves. Thank you!

Outstanding Foods

Jan 29, 2024  on Shopify

Junip is the best reviews app available for Shopify stores, period. I've used several others in the past, including Yotpo. Even if priced equally, the hands-on support you'll receive from Stuart, Malvina, and the rest of the Junip team, easily put Junip in a class of their own. When you factor in the savings and ease of use, compared to Yotpo, there isn't even a conversation to be had. Switch to Junip if you haven't already, and thank me later.

Dog Is Human

Jan 18, 2024  on Shopify

Junip is such an effective and easy-to-use app for your store's product reviews! Their team members and customer service are also some of the best I've had the pleasure of coming across, hands down! Very friendly, straightforward, and prompt whenever you need troubleshooting -- it makes all the difference!

Tega Milton

Jan 02, 2024  on Shopify

I haven’t had any issues whatsoever, it was easy to set up, my customers have found it easy to use, I like that it sends an automated mail requesting the review (one less thing to worry about), the support too has been great, this might sound minute but I like that I could customise the colour of the stars to match my brand colours, the fact that the reviews are on the home page actually makes a difference for new customers. Thanks Junip

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