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Customer reviews: Junip ‑ Product Reviews App

Develop by Junip Inc.

Reviews (692)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Gratsi

Jul 23, 2024  on Shopify

Always great support from this team who's not afraid to get their hands dirty and troubleshoot alongside me.

Jolicare MY

Jul 22, 2024  on Shopify

Loox was a beautiful and great platform, but we decided to try something more focused solely on reviews, leading us to Junip Reviews. The transition has been incredibly smooth, thanks to the clean and intuitive interface. The support team, particularly Leah and Robin, made the switch seamless by assisting swiftly with the importation of reviews and setup. Their dedication and quick responses were outstanding. Junip Reviews has proven to be an excellent choice for those seeking a streamlined, review-centric service. Highly recommended!

Milkshake USA

Jul 15, 2024  on Shopify

Junip has been a great addition to our Shopify store, enabling us to manage customer feedback and reviews seamlessly. The onboarding process was smooth and easy to follow. The platform has a user-friendly interface that's easy to navigate as well. Any questions or issues we’ve had were promptly addressed by their friendly support team. Also, we've been thoroughly informed about the additional features that can benefit our business. I recommend Junip to any business seeking to streamline feedback processes and boost customer satisfaction.

Underground Meats

Jul 10, 2024  on Shopify

Junip's functionality is amazing, right out of the box. Their team is very responsive to questions and feedback, and their widgets look great on our website. Can't recommend this app highly enough! It's really all you need as far as a review app.

Dough Delights

Jul 06, 2024  on Shopify

easy-to-use interface, efficient review collection methods, and affordability. It is also praised for boosting online sales and increasing the number of reviews.

Keiko Furoshiki

Jul 01, 2024  on Shopify

So far so good! Had some issues with uploading media when importing reviews but support agent Leah was very patient and helpful.

Corpus Naturals

Jun 18, 2024  on Shopify

Junip is literally everything we wanted for reviews for our small business! Fully customizable creative, affordable, a backend that is easy to use AND set up, AND google shopping syndication (which took some trial and error but the customer support team helped us through everything!) The level of personal support during setup is amazing, Malvina in particular was amazing!

A-Sha Foods USA

Jun 18, 2024  on Shopify

Great review app! Amazing support from Malvina who walked me through injecting the review star summary code into our Shopify theme.

Coconut Pops

Jun 10, 2024  on Shopify

We've been using Junip for a year now. It's very simple and intuitive for both us as well as the customers. I have spoken with customer service a few times with questions and they're always available to chat (plus it's a human--not a bot!) Fair price for a great service :)

One n’ Only Hair Care

Jun 10, 2024  on Shopify

This is a great app with great customer service. In fact probably the best customer service I have ever experienced. Ever. Malvina is the best! She always helps me out!

Living.Fit

Jun 04, 2024  on Shopify

The Junip team makes the transition incredibly easy from other platforms and we have noticed our reviews rate has gone up since making the switch.

Wearing It Well Shop

Jun 03, 2024  on Shopify

The app is great and the customer service is outstanding! Extremely helpful. I would absolutely recommend Junip.

Pooltables.com

Jun 03, 2024  on Shopify

They just spent 30 minutes finding and issue of why the review count wasn't showing up. It was due to some of my site's CSS. Huge thanks to Leah for finding it!

Joonya AU

Jun 02, 2024  on Shopify

Amazing customer service and super advanced product that is priced way better than the incumbents like Stamped that are built on old technology and have poor customer service. Love Junip!

ÁINE

May 29, 2024  on Shopify

I can't stress enough how good this review app is! The seamless integration with our website and the simplicity of the widget truly stood out to me. Unlike other review apps, this one doesn't overwhelm with cluttered designs or complex interfaces. What I love most is the transparency of their subscription fees - no hidden costs, just straightforward pricing. And their chat support is top-notch; they're quick to respond and incredibly helpful. It's an underrated gem that deserves to be at the top of the list for anyone looking for a reliable and user-friendly review solution. Highly recommended!

Modern Citizen

May 14, 2024  on Shopify

We've loved using Junip! It's a great app at a great price. Plus, the support from the team (specifically Marcus!) has been excellent. Highly recommend this for all your review needs!

Yenisi Beauty ®

Apr 30, 2024  on Shopify

Using Junip has been one of the best ways to increase our online sales organically. The app is super easy, and integrates seamlessly with my store. Which deserves 5 stars in itself, as many Shopify apps require so much leg work to get up and running, thus taking away quality time from my team. The cherry on top with June is their customer service. Kind, friendly, and helpful. Choose Junip, and thank me later!

FantasyJocks

Apr 25, 2024  on Shopify

Switched over from the native shopify review app and wish I would've done so years ago. Junip app is super easy to use, clean UI and is loaded with features. The price compared to other review apps make it a no-brainer. 5 stars Junip!

KOALA ECO

Apr 22, 2024  on Shopify

The team are Junip are WONDERFUL and made our transfer to this platform very easy. We are very happy to have made the switch, especially the to be able to gather reviews by SMS!

American Bench Craft

Apr 10, 2024  on Shopify

I was previously on another review platform that was much more expensive and not user-friendly. Junip is very easy to navigate and use and at a great price.

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