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Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (665)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Rolik®

Feb 21, 2025  on Shopify

We've been looking for a free robust review integration that was simple to use. After trying many others, Junip is by far the best for small businesses with limited budgets. We've already started to see more customer engagement since setting up so we are very pleased and hope to be able to become big enough to require a paid account.

Aja The Carnivore

Feb 18, 2025  on Shopify

love it

J&V Textiles

Feb 18, 2025  on Shopify

Amazing!

Solace Bands

Feb 18, 2025  on Shopify

Dr. Idriss

Feb 14, 2025  on Shopify

So far this app has been super easy to manage and the support team has been very helpful! Definitely recommend.

Kye Intimates

Feb 14, 2025  on Shopify

It's very user friendly and Leah, on the support team, was great—super quick to respond and helped me resolve an issue.

vitamart-cad-dev

Feb 13, 2025  on Shopify

Amazing review app with amazing service! Junip provides better review software for a much better value than other shopify review apps. As I was getting set up I had a lot of detailed questions and Malvina from the Junip team was excellent. She guided me through all my concerns and ensured that the Junip app was optimized for my site. Highly recommend!!!

Wild Tribute

Feb 11, 2025  on Shopify

Such a positive experience. The chat customer service was beyond helpful. Leah was the person who responded to my request - I heard back within just a minute or two and I was able to have my problem fixed so fast!!

The Convenience Corner

Feb 09, 2025  on Shopify

ERLY

Feb 07, 2025  on Shopify

Miracle Brand

Feb 06, 2025  on Shopify

Fantastic product & support. Simple, easy-to-use, great interface and has most of the features you'd want in a review app. Doesn't have the noise/clutter that other similar apps have. Good bang for your buck and highly recommended!

Almave

Feb 06, 2025  on Shopify

Great product with good customer service.

Bags of Bites

Feb 06, 2025  on Shopify

Excellent app and so easy to use!

Lunchbox Packs

Feb 05, 2025  on Shopify

Everything we need in a review app plus an amazing team behind it! Malvina and team have been super helpful at every stage from implementation to post deployment to keep optimised.Thank you!

Lanoguard

Feb 04, 2025  on Shopify

Leah was incredibly helpful in resolving the issues I was having with sending review emails to our customers. She quickly identified the problem and provided a solution. Not only did she answer all my questions, but she also explained everything in a way that was easy to understand. Her patience made the whole process smooth and stress-free. On top of that, she followed up the next day to ensure everything was working perfectly.

Domivis

Feb 02, 2025  on Shopify

I'm pretty new to using Junip, but so far the app has been easy to install, integrate and use in my store. It seems very easy for customers to leave a review and upload their pics as well because I was able to collect several reviews from my first day of installing the app. I'm giving 5 stars though mostly for their customer service. We were worried about the "write a review" button being public leaving it open for anyone to leave a review even if they were not an actual customer. After expressing my concern, they created the option to remove that feature within less than 24 hrs. Thank you very much Junip team for listening and taking feedback into consideration.

Kristi Tullus

Jan 30, 2025  on Shopify

Satyayug

Jan 30, 2025  on Shopify

nice product

6AM RUN

Jan 29, 2025  on Shopify

SANTINO

Jan 29, 2025  on Shopify

I reached out to customer services after hours and left them a message with a question. Stuart immediately responded at 10:00 at night and answered my questions and helped me right away. The next morning everything was set and I was ready to go. Great customer service. Will continue to use and recommend them.

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