Reviews: Junip ‑ Product Reviews App

Customer reviews: Junip ‑ Product Reviews & UGC

Reviews (665)

Overall rating

4.9

5

209
4

8
3
2
1

3

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

User-friendly interface and easy setup/installation
Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
Effective integration with Shopify and other apps like Klaviyo and Gorgias
Customizable features catering to specific business needs
Value for money compared to competing review apps
Increases in user-generated content through effective review collection

Common Concerns

Lack of multilingual support in templates (e.g., for non-English speaking clients)
Limited customization options for email templates and certain styles from the admin panel
Some features, such as hiding individual images in reviews, not available
Challenges with media upload during review imports
Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

PILGRIM

Feb 07, 2025 on Shopify

Easy to use

Olive Cosmetics

Jan 18, 2025 on Shopify

Easy to use.

Corseteria Lita

Jan 16, 2025 on Shopify

La aplicación está bien diseñada y es sencilla de configurar pero noto a faltar un par de cosas. La primera es que no hay opción de cambiar las plantillas preconfiguradas a otro idioma que no sea el inglés. Esto hace que mis clientes que son hispanoparlantes reciban solicitudes por ejemplo de reseñas de productos con textos en Inglés. En segundo lugar noto faltar integraciones con terceras aplicaciones como Avada SEO Suite en donde las integraciones con algunas otras aplicaciones de reseñas si que son posibles.

Vaiano

Jan 06, 2025 on Shopify

Great tool, once it will be completely customizable with the language i will defently give this one 5 stars, they also kind and helpful support staff.

Frattaglie

Dec 12, 2024 on Shopify

Molto gentili nel provare ad aiutare, mi sembra che comunque il piano a pagamento aiuti di più (non che sia sbagliato)e si vedo ancora troppo basico l'utilizzo gratuito. Sto provando a seguire i loro consigli adesso, non facilissimo per una piccola attività gestita da una persona che deve curare tutti gli aspetti, ma comunque vedo che loro sono interessati a dare una mano e mi sembra giusto collaborare. Per ora lascio 4 stelle perchè vedo comunque dei limiti,ma potrei anche migliorarlo. Spero in futuro di poter usufruire del piano a pagamento con tutte le sue funzionalità, ma questo dipenderà soprattutto dal numero di feedback che riceverò :)

Bonny

Nov 11, 2024 on Shopify

We really like using Junip. It integrates really well with Shopify and makes it really easy to manage our reviews. It also integrates with Gorgias quite well for CS.

EVNLY

Sep 30, 2024 on Shopify

Easy to set up and great support when needed. Highly recommended and the only reason it's not 5 star is the relatively low awareness of Junip in the UK, otherwise great app.

Tempus

Jun 22, 2024 on Shopify

Great app, it's only missing the option to use the app in another language, like french.