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Customer reviews: Junip ‑ Product Reviews App

Develop by Shopify

Reviews (851)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Abebe+Booker

Dec 05, 2024  on Shopify

I just started using this app but I absolutely love the look of the app and how easy it is to use. The onboarding was efficient and thorough, I really couldn't have asked for anything better. It costs a little more than some other apps but this is a reminder of you get what you pay for. I absolutely love how easy this app is.

Maté Factor

Dec 04, 2024  on Shopify

Very good app. Extremely helpful staff..10 out of 10 definitely recommend this to anyone with a online presence!

Seicha GmbH

Dec 02, 2024  on Shopify

Leah and the Junip team truly exceeded our expectations! When we reached out about transferring reviews between products, Leah immediately understood the financial challenge we faced as a small business. The monthly $29 cost for the feature was a significant hurdle for us, and she responded with remarkable understanding and empathy. She worked with her team to find a solution that fit our needs perfectly, showing a level of customer care that’s becoming increasingly rare these days. Thanks to their flexibility and support, we were able to recover our reviews seamlessly. Leah, you’ve earned our trust and recommendation. Highly recommend.

Diaper Dada

Nov 29, 2024  on Shopify

The team have been responsive, quick to deal with requests and have recently changed their pricing plans to be a lot more competitive than the big boys. Along side the modern UI, and wide range of features like media incentives, Junip is a solid option for any store wanting a Reviews app and so far have had a great experience with them. They even sorted out a bug for older Android versions which even a certain big player hasn't sorted yet.

dippi Suomi

Nov 25, 2024  on Shopify

Junip’s support has been exceptional. The team provided prompt, professional assistance with our multi-store setup, making the process smooth and efficient. Their dedication to helping us achieve the best outcome was greatly appreciated. Highly recommended!

Bonny

Nov 24, 2024  on Shopify

We really like using Junip. It integrates really well with Shopify and makes it really easy to manage our reviews. It also integrates with Gorgias quite well for CS. Malvina was super helpful, jumping on a call and going through our Junip app and integrations to make sure it was working perfectly!! Thanks again!!!

GOODONYA

Nov 20, 2024  on Shopify

Junip was so fast and easy to install -- didn't even need a developer to help us with implementation! Love how simple, straightforward, and easy to use the backend was. Even migration of past reviews was a breeze. Awesome review app!

Snif

Nov 19, 2024  on Shopify

We've had an awesome experience with Junip - not only is the platform great, but the team is incredibly responsive and helpful. Highly recommend!

NativeMade™

Nov 19, 2024  on Shopify

I just downloaded Junip today and initially had trouble importing my reviews from Etsy to Junip. Malvina (if that is your real name), I appreciate you! The customer support has been amazing from the start. Sure, there are cheaper options, but you won't be treated like this—I guarantee it!

Løs Sundays

Nov 18, 2024  on Shopify

Leah from customer service helped us solve a tech misunderstanding to ensure all flows were working properly in a 10 min conversation! We love their team.

Walkee Paws

Nov 12, 2024  on Shopify

We are very happy with Junip. It is so much better than other programs we have used in the past. Malvina and her team have been very responsive and helpful.

Bonny

Nov 11, 2024  on Shopify

We really like using Junip. It integrates really well with Shopify and makes it really easy to manage our reviews. It also integrates with Gorgias quite well for CS.

ukiyo tea

Nov 11, 2024  on Shopify

I love the ease of setting up Junip for my website, it looks great too! The customer service support is quick and efficient, Leah was very helpful and solved my issue right away.

L'AMARUE

Nov 08, 2024  on Shopify

Junip is without a doubt the best and easiest (and best value) review platform there is. We've tried them all (Yotpo, Okendo, Shopify free, etc.) and Junip beats them on every from: onboarding/setup, the actual request flow, price, support, integration ease, customization. It's the only platform I ever recommend to founders/teams when they ask. So if you're considering the options, try Junip before everything else and you'll save a lot of time, headache, and money.

Frost Buddy

Nov 07, 2024  on Shopify

A few months we migrated over to Junip from our previous provider, and we have been very happy with not only the platform, but the customer service. Malvina has been a godsend from the beginning. Onboarding was a breeze and any time I have any questions, Junip is great about providing support. Additionally, we been continuing to increase our reviews anywhere from 100-200 a week, which has been great! 10/10 Would recommend.

TheLittleMilkBar

Nov 06, 2024  on Shopify

Malvina gave me great service & recommended features to me on the app. Junip is very easy to use & very user friendly.

Peachies

Nov 06, 2024  on Shopify

We have been working with Junip for more than a year now and we couldn't be happier! When we need some support or advice the team is always super reliable (reply times and feedback) A special shout out to Malvina, whose expertise and continuous follow-ups have made our journey a breeze!

THENTIC

Nov 05, 2024  on Shopify

This guys are legit the best. They are quick to respond, and won't stop until the job is done and fixed! I highly recommend.

Christian Lifestyle Collections

Nov 05, 2024  on Shopify

Honestly switching from loox was never easier. I am also saving $200 by making the switch. The customer service is amazing.

Bambu Earth

Nov 04, 2024  on Shopify

A full-featured review app with very reasonable pricing. Have used their support a few times and found them extremely helpful. In particular we like and use: - Review syndication from our B2C site to our B2B site - Klaviyo email flows for review requests (including a review event in Klaviyo we can use) - Product groupings/families for aggregating reviews - Structured data on reviews like age and skin type for the reviewer - Easy CSS customization Overall, really solid and glad I made the switch about 2 years ago.

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