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Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (665)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Frattaglie

Dec 12, 2024  on Shopify

Molto gentili nel provare ad aiutare, mi sembra che comunque il piano a pagamento aiuti di più (non che sia sbagliato)e si vedo ancora troppo basico l'utilizzo gratuito. Sto provando a seguire i loro consigli adesso, non facilissimo per una piccola attività gestita da una persona che deve curare tutti gli aspetti, ma comunque vedo che loro sono interessati a dare una mano e mi sembra giusto collaborare. Per ora lascio 4 stelle perchè vedo comunque dei limiti,ma potrei anche migliorarlo. Spero in futuro di poter usufruire del piano a pagamento con tutte le sue funzionalità, ma questo dipenderà soprattutto dal numero di feedback che riceverò :)

Zoomlite

Dec 09, 2024  on Shopify

Junip has been a game-changer for our Shopify store, especially after migrating from Okendo. Leah and the support team continue to impress with their responsiveness and exceptional ongoing support, always resolving any questions or issues quickly and efficiently. The platform itself is outstanding, with seamless onboarding, intuitive setup, a smooth request flow, and excellent customization options. Junip truly sets the standard for review platforms—highly recommend!

Cozey USA

Dec 08, 2024  on Shopify

Malvina and her team from Junip were terrific. We received great insights and prompt answers to our questions. thanks!

Milamend

Dec 08, 2024  on Shopify

Best reviews tool out there. Apart from the product being top notch, the team makes the experience so much better - they genuinely care and are incredibly responsive.

Onsen®

Dec 08, 2024  on Shopify

Good service, that provide great support. + Easy to set up + Great instruction - Not so many options to customize styles from admin panel like email templates and product reviews section

Frattaglie

Dec 06, 2024  on Shopify

Frustrating, 0 reviews with free plan Every app and developer is like this How the people can upscale their business if every little app/thing have a cost and for free really gives nothing.. is crazy Make some month free at least to see if worth on something

Quite Nice

Dec 05, 2024  on Shopify

Marcus and the Junip support team are so helpful! The platform is super easy to use but when you need the support, they're great. Highly recommend!

Abebe+Booker

Dec 05, 2024  on Shopify

I just started using this app but I absolutely love the look of the app and how easy it is to use. The onboarding was efficient and thorough, I really couldn't have asked for anything better. It costs a little more than some other apps but this is a reminder of you get what you pay for. I absolutely love how easy this app is.

Maté Factor

Dec 04, 2024  on Shopify

Very good app. Extremely helpful staff..10 out of 10 definitely recommend this to anyone with a online presence!

Seicha GmbH

Dec 02, 2024  on Shopify

Leah and the Junip team truly exceeded our expectations! When we reached out about transferring reviews between products, Leah immediately understood the financial challenge we faced as a small business. The monthly $29 cost for the feature was a significant hurdle for us, and she responded with remarkable understanding and empathy. She worked with her team to find a solution that fit our needs perfectly, showing a level of customer care that’s becoming increasingly rare these days. Thanks to their flexibility and support, we were able to recover our reviews seamlessly. Leah, you’ve earned our trust and recommendation. Highly recommend.

Diaper Dada

Nov 29, 2024  on Shopify

The team have been responsive, quick to deal with requests and have recently changed their pricing plans to be a lot more competitive than the big boys. Along side the modern UI, and wide range of features like media incentives, Junip is a solid option for any store wanting a Reviews app and so far have had a great experience with them. They even sorted out a bug for older Android versions which even a certain big player hasn't sorted yet.

dippi Suomi

Nov 25, 2024  on Shopify

Junip’s support has been exceptional. The team provided prompt, professional assistance with our multi-store setup, making the process smooth and efficient. Their dedication to helping us achieve the best outcome was greatly appreciated. Highly recommended!

Bonny

Nov 24, 2024  on Shopify

We really like using Junip. It integrates really well with Shopify and makes it really easy to manage our reviews. It also integrates with Gorgias quite well for CS. Malvina was super helpful, jumping on a call and going through our Junip app and integrations to make sure it was working perfectly!! Thanks again!!!

GOODONYA

Nov 20, 2024  on Shopify

Junip was so fast and easy to install -- didn't even need a developer to help us with implementation! Love how simple, straightforward, and easy to use the backend was. Even migration of past reviews was a breeze. Awesome review app!

Snif

Nov 19, 2024  on Shopify

We've had an awesome experience with Junip - not only is the platform great, but the team is incredibly responsive and helpful. Highly recommend!

NativeMade™

Nov 19, 2024  on Shopify

I just downloaded Junip today and initially had trouble importing my reviews from Etsy to Junip. Malvina (if that is your real name), I appreciate you! The customer support has been amazing from the start. Sure, there are cheaper options, but you won't be treated like this—I guarantee it!

Løs Sundays

Nov 18, 2024  on Shopify

Leah from customer service helped us solve a tech misunderstanding to ensure all flows were working properly in a 10 min conversation! We love their team.

Walkee Paws

Nov 12, 2024  on Shopify

We are very happy with Junip. It is so much better than other programs we have used in the past. Malvina and her team have been very responsive and helpful.

Bonny

Nov 11, 2024  on Shopify

We really like using Junip. It integrates really well with Shopify and makes it really easy to manage our reviews. It also integrates with Gorgias quite well for CS.

ukiyo tea

Nov 11, 2024  on Shopify

I love the ease of setting up Junip for my website, it looks great too! The customer service support is quick and efficient, Leah was very helpful and solved my issue right away.

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