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Customer reviews: Junip ‑ Product Reviews App

Develop by Shopify

Reviews (851)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Popsmith

Aug 01, 2025  on Shopify

you're paying for the response time, great product, excellent back end, well coded machine that does only good things for your store. Don't sleep on what reviews can do for you on Shopify OFF of shopify with integrations with google store and meta.

Abbode

Jul 25, 2025  on Shopify

They are so helpful. We are new to reviews, and they have guided it step by step in best practices. Their customer support is top-notch. Any question will be answered with so much care!

Weather Boutique

Jul 23, 2025  on Shopify

I didn't realize customers have to verify their review by email which feels like an extra step not everyone will want to take (or know they have to do) but I do appreciate that the app has a mostly free option with very customizable interfaces!

Livingood Daily

Jul 21, 2025  on Shopify

Onboarding was very smooth, and migrating from our previous reviews platform. Malvina was there to provide support every step of the way and make the process super simple. We are very happy with Junip and highly recommend it!

Small Wonder

Jul 17, 2025  on Shopify

Junip is a great partner and super responsive. Any time we have questions, their customer service reps go above and beyond. Love working with them! And love that they are now integrated with TikTok Shop!

Unboxme

Jul 16, 2025  on Shopify

I have used a couple of different review apps before and Junip comes out on time! Their pricing is fair and their customer service is top notch. I appreciate the easy to use platform and they are always adding new features.

Ma Belle Provence

Jul 14, 2025  on Shopify

Excellent app at an affordable price! A lot of nice options to display reviews on homepage, product page and even a dedicated page. Easy to use and great customer support.

Goddess Charms

Jul 11, 2025  on Shopify

Love it. Easy to use & integrate into my Shopify store. Love that we can set email flows for follow-up. Thank you! xx

Cessorie

Jul 10, 2025  on Shopify

The app is amazing and is super easy to setup. I love the simple, clean, and modern interface and the fact that you can completely customize the app even on the free plan without any restrictions. Customer service is also very knowledgeable and professional and quick to respond. 10/10

Purple Yacht Soaps

Jul 03, 2025  on Shopify

I appreciate that this app for the most part is pretty simple to use and understand. I'm not super tech savvy, and there are some features that take a little more time for me to understand, but that is on me to figure out. The app overall is pretty good.

AKC Apparel

Jul 01, 2025  on Shopify

Support was excellent in helping me solve any issues I had with customizing some things! Response time was basically instant, and they helped solve any issues I had.

Duncraft

Jun 30, 2025  on Shopify

We’ve had a great experience with Junip. Their team is always responsive and very helpful whenever we have questions or need support. It’s been easy to work with them, and their quick assistance makes managing reviews smooth and stress-free. Highly recommend!

Boss Mama Kreations

Jun 26, 2025  on Shopify

I love Junip! I tried many other apps until I found this one. It works great for me and I love the direct links to create QR code for my vendor events. Great customer service...fast response time!

Boss Mama Kreations

Jun 24, 2025  on Shopify

I love Junip! I tried many other apps until I found this one. It works great for me for what I needed. But wish there was a way to show both store and product reviews on the carousel.

Thi Time

Jun 22, 2025  on Shopify

Easy to set up and it looks GOOD on my site. Love the automation funnel to get reviews from our customers.

WELLA WOODS

Jun 09, 2025  on Shopify

Super easy to use and the automation makes my life easier as a business owner. The reviews come pouring in without me lifting a finger and its all thanks to Junip!

LOOK OPTIC

Jun 09, 2025  on Shopify

Excellent app on par with if not better than higher-priced alternatives, the product is intuitive to use and robust enough to scale with. Their team is also stellar. Small, focused, and attentive, they made the migration process easy. When a unique bug came up that hit our account specifically, the team proactively alerted and were on a call with us within 10 minutes to help troubleshoot. Just getting started, but we're excited to partner with Junip long into the future.

Prema Vanilla

Jun 04, 2025  on Shopify

Perfect customer support - fast, dedicated. The app so far looks easy to use, with a lot of functionality and with a lot in free version. So far - highly recommend!

KATHERINE CANDLE

Jun 02, 2025  on Shopify

AFTER GOING THROUGH ALL THE REVIEW APPS, JUDGE ME PAID PLANS, YOTPO, LOOX REVIEWS ETC I FINALLY FIND JUNIP AND IS THE BEST ONE I HAVE EVER USED.

Jet Lag Rescue

Jun 02, 2025  on Shopify

It has been great using Junip for reviews. I was able to export prior reviews we had without issue, as well as get new reviews from customers. I had to use some CSS to change a background color to match our store but Leah was so incredibly helpful in doing that. They have excellent customer service and are a great product overall. I love the clean look, it totally matches our branding. And makes life easier for me! I'd definitely recommend them.

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