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Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (665)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

StoreYourBoard

Jan 09, 2025  on Shopify

We have enjoyed using this app- super simple and user friendly! Also great customer service. Leah was quickly able to help me add reviews to our collection pages.

BLACKLABEL Supplements

Jan 08, 2025  on Shopify

We sell dietary supplements. Our rep at Junip has been awesome. They are working on a syndication option to show review we collect on our site, on larger retail sites that we work with. I'm convinced that that has been part of our increased sales on those sites. Thanks guys, keep up the innovations.

Only Curls EU

Jan 08, 2025  on Shopify

Can't fault this app. Reviews are really important for our brand, and Junip makes it very easy to gather them. It's a very mobile first format - which makes it super simple for our customers, and has definitely increased our review rate. Really happy with it, and most importantly it's a fantastic platform for our customers to showcase their thoughts and feelings. 5 stars all round!

Bella Adornia

Jan 08, 2025  on Shopify

Exactly what I needed as a new business owner seeking a way to capture reviews and analytics. First app I installed; love it!!

UpCircle Beauty

Jan 07, 2025  on Shopify

Amazing support with particular reference to Leah who helped us optimize our flows to get the highest number of reviews - thank you so much! Marcus has also been incredible throughout!

Vaiano

Jan 06, 2025  on Shopify

Great tool, once it will be completely customizable with the language i will defently give this one 5 stars, they also kind and helpful support staff.

ION*

Jan 05, 2025  on Shopify

Malvina has been an incredible support for our team as we've launched Junip on our site--attentive, knowledgeable, patient, and quick to respond. We're grateful for her top notch customer service and look forward to getting awesome results with this new platform!

Snap Supplements

Jan 05, 2025  on Shopify

Solid, easy-to-use platform to implement with a great customer UX. has pretty much all of the features you'd want right outta the box and a very helpful support staff that is very willing to work with you to solve any problems that may arise!

Newport Vessels

Jan 05, 2025  on Shopify

We recently switched to Junip and have been seeing great results. The setup process was seamless and easy to implement across the site, and their support team is highly responsive in addressing any questions or issues. Highly recommend!

NY Gift Boutique

Dec 26, 2024  on Shopify

This app is easy to use and customer service is very helpful, with any app you gotta get the hang of it but it is worth it. It works very well.

JK Adams

Dec 25, 2024  on Shopify

Junip has enabled us to increase our rate of customer reviews. We use customer feedback in developing new products and the reviews via Junip have been a great help. It is very easy to use and integrate into your Shopify store.

Coffee Beanery

Dec 22, 2024  on Shopify

We have been with Junip for over a year. Super easy to set up and get rolling. It looks great and anytime I have had to contact support they are always quick and helpful.

Hang Free®

Dec 20, 2024  on Shopify

I've never left a review for an app before but honestly, this one deserves it. We have used Junip for going on 4 years now and they have been nothing but great. It's easy to use, easy for our customers to use, and looks great on the website. Its 100% worth the money. It gets a little pricey when you start getting a lot of monthly orders but honestly, its worth it, our customers love it. If you are wondering if you should get this app to host your reviews, you should.

Bioligent

Dec 19, 2024  on Shopify

Genuinely one of the best review apps I've ever used and has everything I would need. Email flows, automated customer messages, displays on the site, and completely automated. Mix that with the incredible customer service from Leah and the team, an amazing app overall.

CENTRED.®

Dec 17, 2024  on Shopify

We love Junip! I love that our customers can see more specific information so that they can be more confident when making their purchases. Thank you :)

Dr. Ashley Wellness

Dec 17, 2024  on Shopify

We really enjoy the ease of this app. It helps our customers easily review our products. Meanwhile it helps us keep our reviews organized!

Lumora

Dec 17, 2024  on Shopify

Customer service is excellent, Malvina went above and beyond to help me resolve an issue regarding installation and the customization of the app is perfect. 10/10

Bonjibon

Dec 17, 2024  on Shopify

We've tried a few review apps and Junip blows them all away. Specifically we wanted a review app that worked with the look of our site and they deliver on this. Beyond that, their support is top tier, there is usually always a REAL HUMAN (like Stuart) to help you troubleshoot whatever is going on with any issues you may have. Additionaly they take your suggestions for improvement to heart. The back end is really easy to navigate and I love that there is a built in function to send customers a promo code post-review.

BERO

Dec 15, 2024  on Shopify

We selected Junip after considering many others (Yotpo, Okendo, Judge.me, and more) and are very happy with our decision. The platform is easy to use, easy to understand, and integrates well with all of the apps we need it to. On top of this, the level of support from the Junip team, even after launch, has exceeded our expectations and is so appreciated for a small team like ours.

Cupfeel Energy

Dec 12, 2024  on Shopify

Amazing APP! Ive been using the Junip Product Reviews App for my e-commerce store, and it’s been a game changer! Give them a try

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