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Customer reviews: Junip ‑ Product Reviews App

Develop by Junip Inc.

Reviews (735)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Spyglass Parkour Company

Apr 14, 2025  on Shopify

Leah helped me alot. It means the world when an app/company goes out of there way to help a customer. seriously can not recommend this app enough.

MYCL

Apr 14, 2025  on Shopify

Leah was amazing! She responded quickly, was super helpful, and answered all my questions thoroughly. She made sure I felt confident and clear before we wrapped up—truly great customer service. Thanks, Leah!

All Things Fabulous, LLC

Apr 10, 2025  on Shopify

I'm liking Junip more and more. Been using over a year, no issues and the updates have been helpful. It's like having an assistant. The emails sent to customer that purchased from my store are always sent in a timely fashion, which I love the fact its hands off and dine for me. Junip is definitely worth it.

CALANTHÉ STUDIO

Apr 09, 2025  on Shopify

Had the best introducton through Junip when I reached out to get my old reviews moved on to their app. Shoutout to Leah - super helpful, took the time to look over my issues and provided easy help that solved it all super fast! Highly recommend!

Slumber

Apr 08, 2025  on Shopify

After years with Okendo, moving to Junip Reviews was the best decision our team made this quarter. The cost savings were immediate and substantial, allowing us to redirect our budget to other priorities while actually getting more features. Setup took just one afternoon instead of the week we expected. Their intuitive dashboard made customizing review displays to match our brand effortless, and their automated email sequences boosted our review collection by 32% in the first month. What impressed me most was how quickly our support team adapted—zero complaints about the transition and several comments about how much easier their workflow became. If you're hesitating about switching review platforms, don't. The migration was painless, the support team is responsive, and the ROI speaks for itself. Junip delivers everything we needed at a fraction of what we were paying.

Interfade

Apr 07, 2025  on Shopify

Ease of use is great, love that. Very simple, however, and you can't customize the emails to include links or offer non-product incentives (like free downloads) to users. There are ways to bypass this, such as going through Shopify Flow, but it's not intuitive or straightforward. I wish there were more features or customizations available, but these don't seem to be available, even on higher paid plans.

Pit Viper

Apr 07, 2025  on Shopify

very simple to set up, transparent pricing structure, and all of the features we had with our legacy enterprise reviews app before migrating over. Speaking of, migration is a breeze

Reflux Shield

Apr 06, 2025  on Shopify

great app, within 1 week we have gotten 7 reviews already. testimonials are key to consumer trust in a product.

Bender Gloves

Apr 04, 2025  on Shopify

App functions and looks great. Easy to setup and use. Customer service is top notch. I needed help with something and within a few minutes I was on a call with Junip. Would def recommend this app.

UCAN

Apr 03, 2025  on Shopify

We've absolutely loved working with Junip so far! The demo process was super smooth—every question we had was answered clearly, and they helped us find the perfect plan for our needs. Onboarding was a total breeze, and Malvina has been an absolute joy to work with. She made everything simple and easy to follow, and she's been checking in regularly to make sure we're all set and supported. Excited to keep building together—highly recommend Junip!

LABShaman

Apr 01, 2025  on Shopify

Great. I am new and excited to see how this will assist my brand. Customer service is great and helpful.

MEiiYO

Mar 27, 2025  on Shopify

A really good review app and well priced so no matter where you are in regards to your store it has a lot to offer. Support goes above and beyond for any issues you may be having whether it be installation or use.

The Daily Dose

Mar 23, 2025  on Shopify

This was a first time purchase from Mack Weldon; I bought briefs; however, based on the size chart they were too large; I decided to return for a full refund; the quality was great - the comfort was just not there for me. The return process could not have been easier or more customer friendly; it was such an easy return; I returned all the pairs except the one I had tried on, which they said to keep, and I received a full refund in a few days; no hassle, no aggravation; they did exactly what they said they would - full refund guarantee if not satisfied. Great experience!!!

The Black Tux

Mar 17, 2025  on Shopify

Junip has been extremely easy to integrate with our Shopify site. Not only that, but their team of onboarding experts was extremely supportive in getting us correctly set up. Would highly recommend for product reviews.

Create Wellness

Mar 17, 2025  on Shopify

We've had a great onboarding experience with Junip! Leah has been extremely responsive and helpful, including redoing our imports a couple of times due to technical issues from our previous partner. Highly recommend - one of the easier tech transitions I've done in my career.

Divine Fashion Boutique

Mar 17, 2025  on Shopify

I received my first review but was unsure how to publish on my webpage. Leah was very informative and was very helpful. Thank you Leah!

Hot Date Kitchen

Mar 07, 2025  on Shopify

Great free plan. Fast support. Effective (customers actually leave reviews). What else can you ask for?

Parc Shop

Mar 06, 2025  on Shopify

Junip is really user friendly and syncs to our shopify seamelessly. We've been happy with this app so far and our customers find it really easy to leave a review. We've run into a few technical issues and Leah has been so helpful and responds promptly and was able to fix our issue in a very timely manner.

Ascent Nutrition

Mar 06, 2025  on Shopify

Junip has been a great alternative to YotPo reviews! Malvina was so helpful during the setup and even gave great tips and recommendations along the way. Onboarding and implementation was super easy! I would definitely recommend this app to anyone that is looking for a good app for reviews. A very cool feature is the group reviews which allows you to add single product reviews to your bundles if you offer bundles and don’t have reviews for the bundles themselves.

21collagen

Mar 04, 2025  on Shopify

Malvina from Junip provided outstanding support! She guided me through the entire process step by step, making it easy to solve my issue. Thanks to her help, I was able to successfully import reviews into my site without any hassle. I truly appreciate her patience and expertise—highly recommend Junip’s support team!

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