"The app is insanely expensive for what it offers and how messy the interface is. Even though the yearly fee was already charged, I'm uninstalling it. Total waste of money, and unfortunately I didn’t notice the end of the billing cycle – the charge for another year went through just yesterday... I’m not staying, I’m out."

Rise.ai has provided us with the digital wallet solution we were looking for. It has empowered us to implement seamless workflows for returns, promotions, and customer retention strategies, enhancing both operational efficiency and customer experience. We were fortunate to have Rebecca Wynne as our onboarding specialist. She supported us throughout the entire process from integration planning to developing strategies and refining reporting. Her expertise and guidance were invaluable to our successful implementation.

Support on Rise has been fantastic. We had to preform an last minute, urgent migration between two of our stores and Emilie took a lengthy call, walked us through the process and helped preform the migration and balancing. We wouldn't have been able to get in time without her!!

Great experience working with Rebecca - even through a tricky platform upgrade. Knowledgeable and always able to answer our questions.

We love the Rise software and the service we get working with Rebecca. She is an excellent resource and a true partner to us.

So far, so good... and by good, I mean actually kind of genius. I love the idea of turning “thank you” into cashback, and it turns out my customers do too. It's basically a digital hug that says 'I love you, here’s some money to spend at my super cool shop. I can’t speak to conversions just yet (manifesting those as we speak), but setup was a breeze. I peeked at Smile.io and a few others before choosing Rise, but they felt like trying to assemble IKEA furniture with no instructions and three extra screws. Rise, on the other hand, just… works. Once you set it up, it handles the orders and quietly drops cashback into customer accounts like a little loyalty fairy. The tiered percentages based on lifetime spend? Chef’s kiss. It's like leveling up in a video game, but instead of a new sword, your customer gets cashback. And Rise is reasonably priced... definitely not pocket change, but also not “why does this cost more than my rent?” levels either. I am keeping my fingers crossed for strong ROI though, because let’s be real: good intentions don’t pay for toner. Also, waiting not-so-patiently for their referral program to launch. That’s going to be a game-changer and I’m already prepping the confetti. Customer experience so far? 10/10. Eddie (hi, Eddie!) has been insanely responsive... like, I-message-my-friends-and-he-replies-faster responsive. Every time I needed help, he was there with answers before I could even finish typing “help.” So yeah, off to a strong start. Let’s hope this continues to crush and my customers love it as much as I do. Champagne wishes and cashback dreams, witches

Setting up Rise.ai was super easy, installation was quick and everything synced perfectly with our store. The platform is intuitive and packed with features, but what really makes it stand out is the support. Our account rep, Gabi, is always quick to respond, super knowledgeable, and genuinely helpful every time we reach out. Highly recommend!

RISE.ai has been a reliable and forward-thinking partner for us in the gift card space, proving to be instrumental in how we manage and deliver both digital and physical gift cards. Their platform seamlessly integrates with Shopify, making it one of the most streamlined tools we've used for gift card issuance, tracking, and customer experience. One of the standout benefits of using RISE is how simplified the setup and front-loading process is. Implementation was smooth and intuitive, allowing us to get up and running without needing extensive technical support. From day one, the app has offered a user-friendly interface and powerful backend features that make managing our gift card program easy for both our team and our customers. A major advantage has been the ability to use RISE across multiple sites, including our Pro Staff portal, where we offer promotional products. This flexibility has allowed us to track, budget, and allocate gift card balances for sponsors, influencer partnerships, and marketing events with precision and transparency. It’s a major time-saver and ensures accountability in how promotional funds are distributed. RISE also excels in customer-facing features. The gift card balance tool is straightforward and easily accessible, empowering customers to check and manage their balances without confusion. On the visibility front, the platform provides several customizable options to display gift card availability and redemption instructions, ensuring a smooth and branded experience for every user. In short, RISE has become an essential part of our operations and marketing strategy. Their commitment to innovation in the gift card space makes them more than just an app—they’re a strategic partner.

Rise AI has been an exceptional partner in developing our loyalty program. Their team took the time to understand our manual processes and transformed them into an efficient automated system. Special mention goes to Arielle, whose patience, expertise, and responsiveness is making the entire experience pleasant. She has gone above and beyond to ensure we understand every aspect of the implementation and is always available to address our questions. I highly recommend Rise AI to any business- they deliver excellent results with outstanding customer service.

We've been using the rise.ai gift card app for a few years now and it works great! The support team is helpful - We recently ran into a snag with how the pricing was showing on the front end of the website and Eddie was able to fix it quickly!