We’ve been using Toki for our loyalty program for about a year, and it’s been nothing but solid. Setup was smooth, the platform runs clean, and it does exactly what we need it to. More importantly, their customer service has been top-notch- quick replies, clear answers, and a real understanding of our goals.

We are an omnichannel retailer who needed a loyalty program that would provide meaningful customer engagement online while offering simplicity and ease of use in Shopify POS. TOKI has surpassed our expectations in both regards. What we love: -the integration with Apple and Google wallets out of the box -the flexibility with program rewards which support 1:1 dollar matching, or points for rewards, or both -the depth of reward options available in the shopifyPOS app -the astounding speed at which support requests are reviewed, responded to, and resolved. What took some time to get comfortable with: -the nomenclature and controls. this is a very, very flexible/customizable platform, and with that comes complexity and a learning curve that's it really. We are only 30 days post launch, but i feel we have encountered a full set of use cases that give me confidence in this partnership going forward.

After transitioning from Yotpo, we were in search of a more integrated and customizable loyalty solution. Toki has not only met but exceeded our expectations. The platform's comprehensive features have streamlined our operations and enhanced customer engagement.​ A special shoutout to Jason, whose expertise and dedication made our migration process smooth and stress-free. His prompt responses and tailored solutions addressed our unique needs, ensuring a flawless setup. The level of personalized support we've received is unparalleled.

We've been very impressed with Toki and they have been extremely helpful throughout the setup process. The team worked with us on several customizations and our customers love it so far. Highly recommend.

I recently integrated a Toki loyalty app into my e-commerce store, and I couldn't be happier with the results! The app has completely transformed how I engage with my customers and build lasting relationships. The setup was straightforward and user-friendly from the start. The interface is intuitive, making it easy to customize the loyalty program to align with my brand's values. I love how I can tailor rewards to incentivize specific actions, like repeat purchases or social media shares. My customers have responded positively, too! Since implementing the loyalty program, I've noticed an increase in repeat visits and a spike in customer engagement. It's wonderful to see them excited about earning points and redeeming rewards, which not only improves customer satisfaction but also boosts my sales. Another highlight is the analytics feature. I can track participation rates and measure the impact of the loyalty program on my sales, allowing me to refine my strategies effectively. Plus, the customer support team has been incredibly helpful, promptly answering my queries and offering valuable advice on optimizing the app's features. Overall, I highly recommend the Toki loyalty app to any store owner looking to enhance customer loyalty. It’s a game-changer for driving repeat business and fostering a loyal customer base!

I had been looking for a Membership App on Shopify for quite some time, but none of the existing offerings did the minimum of what you'd expect a true Membership management app to do. The Toki team truly delivered on my requirements and the experience of working with them was nothing short of remarkable. They now have developed one of the most advanced Membership management tools on the App Store, and I cannot thank them enough!

Toki had everything we were looking for with a rewards program. We were using two separate integrations for our rewards and affiliate program, but were able to streamline into one platform with Toki. Jason and the rest of the Toki team have been incredibly hands on and helpful during our onboarding process, and with anything else we've needed help customizing honestly. We had a few issues and unique cases that we didn't know how to handle, but everyone on the Toki team was able to help find a custom solution for each problem. We are looking forward to continue using Toki & seeing how much our customer appreciate it too

Clearly everyone leaving a review feels strongly about the customer service level at Toki and I couldn't agree more! You don't get that many glowing reviews without actually having the service to back it up. Jason, Nikita, Elise, and everyone at Toki has been a dream to work with. Jason answered my endless barrage of questions and concerns, immediately addressed them quicker than any other provider I've worked with, and came up with excellent solutions for our very unique tech stack. I couldn't recommend them more. The program itself is easy to use, set up, and customize. There are definitely a ton of options out there for loyalty programs, and I'm so glad we went with them. You will NOT get this level of service anywhere else! Thank you to everyone at Toki!!

I just had 15 minutes chat with Jason. He dived deep into the innards of Toki and came back with some truly obscure stuff I had given up looking for. Every time I said i just need something else, back in he went and got me it. He is my MAIN MAN!

Great app, great service, am still setting up but its easy to use, customise and full of features. Support has been quick, clear and helpful