I’ve had a great experience using this app. The customer support team is outstanding they respond quickly, are incredibly helpful, and truly go the extra mile to solve any issues. Every time I’ve encountered an inconvenience, they’ve provided a prompt and effective solution. It’s refreshing to use an app where you feel supported every step of the way. Highly recommended!

Toki has a lot of great features that we were looking for, specifically the ability to do loyalty and have a wallet pass in one platform, and for a much better price than some other options we've used before. Jason has been so available and helpful to us during set up or whenever any issues have arisen, and he's even called out some things he noticed with our program after it went live. Jason and the team have also been very accommodating to features and updates that we've expressed desire for and done things to improve the platform based on our direct feedback with him. I do think the UI could perhaps get some updates to be a little clearer, but Jason has always been available to help us execute anything or help us work through snags so that hasn't really been an actual issue for us. Overall a great a loyalty option for a smaller company that still wants more robust features without the enormous cost of things like Yotpo.

Toki is absolutely brilliant! The functionality of the app is truly unmatched and the customer support makes set up set up seamless. We've found it integrates really well with Klaviyo and is really easy for our customers to use too!

Before choosing Toki, we tested several popular loyalty apps, and Toki outperformed them all. Its functionality and pricing are genuinely unmatched. Jason’s customer support has been exceptional, and the team has been incredibly accommodating to our specific program goals. Highly recommend for anyone seeking a cost-effective, customisable, and powerful loyalty app.

Been using toki for a while now, and Jason n his team have been fantastic, before we started they did a full onboarding video chat, to show us how it works (its a little daunting at first) but once you understand it your away and laughing, even messaged and asked for a little bit of custom work and it was done within 24 hours, Top Notch support. AAA+++

Using the Toki Loyalty Program has been a wonderful experience for us. The platform is easy to set up and offers a high level of customisation, which makes managing our loyalty programme seamless. I’d also like to highlight Jason’s support throughout the setup process — he has been extremely cooperative, responsive, and patient in answering all my questions, even with the time difference between Canada and Singapore. Truly grateful for his guidance and the excellent service provided.

Cost, Service and Delivery - Toki has it all. For any business that is struggling to work out what to work with to delivery a great experience for their customers you must be able to adopt new approaches. I've been doing my business for 12 years and no loyalty app even comes close to the delivery by this team. Safe to say I'm telling everyone I know about it. Need custom methods to reward customers? No problems. Need a way to showcase the widgets and integrate it directly into customer accounts - not a problem. In fact I havent gotten through to a problem they could not solve. And this is why it is worth every penny - which is bursting with value. You simply can't go wrong on this one.

I have been using Toki for a different client since May 2025 and have found it to exceed my expectations. The capabilities of the app are very impressive and pretty much everything is customisable which is awesome. The best thing about the app is the incredible customer service, they really go above and beyond to help you get everything set up (as getting set up with any loyalty app can be a big task). Be aware that they are a small team based in Canada so you may not get instant responses however this has never impacted us in a bad way and I really value the help from Jason. Overall our customers have also responded really well to the program and we are very happy, would definetly recommend and I’m excited to see these guys really take off.

As the other echoing, our experience with Toki has been stellar. We've migrated loyalty platforms in the past, and our migration experience with Toki was extremely smooth. This is in huge part to the quick, efficient, and amazing support, so big shout out to Jason, Nikita, and the rest of the Toki team. As far as the features go, it has virtually everything you'll need, and my experience is that if there is a feature gap, the team is more than willing to look into it (and if so, deployment is quick). There's a robust list of integrations to work with, and the widget is more than just a loyalty widget as it can act as your customer hub for anything account related. Another huge draw for us was having Apple & Google Wallet Passes natively built in. Like many merchants, in addition to ecomm, we have brick and mortar locations, and manually attaching customers to the cart at the POS level can be a bit burdensome for all involved. The QR code and/or wallet pass massively alleviates this issue, and also adds to your store's branding and user experience. It still feels we're just scratching the surface of what's possible feature-wise. All in all, we're super happy to have landed at Toki - the product that the team delivers is 5/5!

The Only Referral App You Need! After testing over ten different referral apps on the Shopify App Store, I can confidently say that Toki is the only one worth using, especially if you're looking to reward customers based on actions (such as account sign-ups) rather than purchases. Most apps claimed to support this functionality, but after digging into each one and wasting time back and forth with slow overseas support teams (many of whom only offered calls at inconvenient hours), it became clear none of them could deliver. A few offered custom builds, but only if our store signed up for expensive premium tiers, some exceeding $250/month. I was beginning to think this kind of referral program wasn’t possible without a ridiculous cost. Then I found Toki. From the moment I installed the app, I could tell this app was top tier. The UI is far easier to navigate than the others I tried. Shortly after downloading, Jason from the Toki team reached out. We jumped on a call, and he personally walked us through setting up our campaign. The exact referral feature we needed required a slight adjustment, and Toki was more than happy to help. Jason had the feature ready by the next day, and it worked flawlessly. I’ve worked with many app developers while managing this Shopify store, and without question, Toki has provided the best support we've experienced. They’re fast, professional, thoughtful, and communicate clearly (and in perfect English). We're thrilled to have found Toki. This referral initiative is just the start, we’re excited to continue building a full loyalty program with their platform. Highly recommend.

Using Toki has been a fairly seamless experience thanks to the exceptional customer service we received from Jason! As a small business, we were able to make the service work with our needs rather than bending to the ridged constraints of other services. Thank you Toki!

We recently integrated this loyalty platform into our website, and it's been such a smooth experience so far. The platform itself is really intuitive. It was easy to set up, and it actually looks great on-site, which was important for us. One of the big highlights was the customer service. Jason was incredibly helpful and patient throughout the entire process, from scoping out what we needed to getting it all implemented. He was great at giving us recommendations and best practices too, which made a huge difference. There are a lot of solid features baked in already, and I’m keen to see the results roll in as our customers start using the program. I also like that it integrates with our CRM, which makes managing everything simpler. Excited to explore even more features like quizzes and advanced analytics as we go. If you’re looking for a loyalty program that's easy to use, looks professional, and comes with fantastic support, I’d definitely recommend Toki!

Toki is an incredible app — I can’t recommend it enough! We use it to power our membership program and needed a few custom features. Their support and dev team were fast, helpful, and genuinely eager to implement the changes we needed. If you're looking for a Shopify-integrated app that handles paid memberships, wishlists, rewards, and more — Toki is the one to go with.

Excellent app, I love that it can connect with other brand stores and we can share points. This really unlocks loyalty and rewards and takes it to a new level. Top notch customer service, great value for the money, especially after trying almost every other loyalty program out there.

Incredible app, incredible support, 100% recommend this company and team to help with any and all membership needs!

Toki has been a real game changer for us! It's an amazing platform with so many features. Jason and the team is personable, attentive, and offer fantastic support. You really don't get this experience with many of the other apps on Shopify. We highly recommend giving Toki a try for businesses of any size!

Toki really has all of the products and systems that we have been looking for! We are a newer company and looking for solutions and tried several other apps and they never could get us what we wanted. Set up a Demo call with Jason and he made this whole process so easy for us! We could not of asked for a better person to help us with this process. Made it so easy for us. I would highly recommend

Excellent app with powerful features and outstanding support We’ve been using TOK on our Shopify store and it’s been an excellent experience. The app offers a wide range of features that make it easy to set up and manage loyalty programs for customers, as well as benefits for promoters. Everything is intuitive and well designed. What truly stands out is the support. Jason has been incredibly helpful and kind, always finding solutions to our requests. He even created custom video tutorials that I was able to share with my team—an amazing touch. The app includes great integrations and allows you to reward points for custom activities, which gives us flexibility to align the program with our brand. User interfaces are clean and easy to use both for us and for our customers. Highly recommended!

We’ve been using Toki for our loyalty program for about a year, and it’s been nothing but solid. Setup was smooth, the platform runs clean, and it does exactly what we need it to. More importantly, their customer service has been top-notch- quick replies, clear answers, and a real understanding of our goals.

We are an omnichannel retailer who needed a loyalty program that would provide meaningful customer engagement online while offering simplicity and ease of use in Shopify POS. TOKI has surpassed our expectations in both regards. What we love: -the integration with Apple and Google wallets out of the box -the flexibility with program rewards which support 1:1 dollar matching, or points for rewards, or both -the depth of reward options available in the shopifyPOS app -the astounding speed at which support requests are reviewed, responded to, and resolved. What took some time to get comfortable with: -the nomenclature and controls. this is a very, very flexible/customizable platform, and with that comes complexity and a learning curve that's it really. We are only 30 days post launch, but i feel we have encountered a full set of use cases that give me confidence in this partnership going forward.