What Merchants Think

The overall merchant feedback for "Toki: Loyalty + Memberships" is overwhelmingly positive. Merchants appreciate the exceptional customer service, particularly citing the helpfulness and responsiveness of the Toki team, including notable mentions of team members like Jason and Elise. The app is praised for its ease of use, extensive customization options, and robust feature set, making it a standout choice for loyalty and membership programs.

Key Strengths

• Exceptional customer service with a responsive and knowledgeable team.
• Highly customizable loyalty and membership solutions to fit unique business needs.
• Comprehensive feature set including rewards, paid memberships, and store credit.
• Seamless integration with Shopify.
• Innovative features such as Wallet Pass for Apple and Google, community channels, and exclusive member products.
• User-friendly interface with an intuitive backend.

Common Concerns

• Some initial concerns with program launch, although these were often resolved promptly by the Toki team.
• Limited feedback on scalability with enterprise-level implementations, as some merchants are still in the early stages of exploring its full potential.

Final Thoughts

"Toki: Loyalty + Memberships" has positioned itself as a top-tier loyalty app on Shopify by offering a versatile and innovative solution for customer engagement and retention. The app's flexibility, coupled with outstanding customer support, makes it an indispensable asset for merchants aiming to build strong, lasting customer relationships. Despite some minor concerns, the app is a game-changer in the loyalty and membership space, praised for its ability to increase customer loyalty and drive sales effectively.