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Customer reviews: Toki Loyalty Program & Rewards

Develop by Toki

Reviews (56)

Overall rating
5

What Merchants Think

The overall merchant feedback for "Toki: Loyalty + Memberships" is overwhelmingly positive. Merchants appreciate the exceptional customer service, particularly citing the helpfulness and responsiveness of the Toki team, including notable mentions of team members like Jason and Elise. The app is praised for its ease of use, extensive customization options, and robust feature set, making it a standout choice for loyalty and membership programs.

Key Strengths

  • Exceptional customer service with a responsive and knowledgeable team.
  • Highly customizable loyalty and membership solutions to fit unique business needs.
  • Comprehensive feature set including rewards, paid memberships, and store credit.
  • Seamless integration with Shopify.
  • Innovative features such as Wallet Pass for Apple and Google, community channels, and exclusive member products.
  • User-friendly interface with an intuitive backend.

Common Concerns

  • Some initial concerns with program launch, although these were often resolved promptly by the Toki team.
  • Limited feedback on scalability with enterprise-level implementations, as some merchants are still in the early stages of exploring its full potential.

Final Thoughts

"Toki: Loyalty + Memberships" has positioned itself as a top-tier loyalty app on Shopify by offering a versatile and innovative solution for customer engagement and retention. The app's flexibility, coupled with outstanding customer support, makes it an indispensable asset for merchants aiming to build strong, lasting customer relationships. Despite some minor concerns, the app is a game-changer in the loyalty and membership space, praised for its ability to increase customer loyalty and drive sales effectively.

Bumkins

Aug 27, 2024  on Shopify

Elise, Jason, and the entire Toki team have been amazing from the beginning! Their willingness to help us set up and start a loyalty program for our customers has been very refreshing. The integration into Shopify made everything simple. We also appreciate the many customization options available so that the Toki Wallet, App Blocks, and Modules fit our current branding and store theme. Five stars all around! ⭐️⭐️⭐️⭐️⭐️

LOA SKIN

Aug 14, 2024  on Shopify

I wanted to highlight a few things about the Toki app that I believe set it apart from the overwhelming number of choices for loyalty and reward apps out there. 1. Their Team: they take customer support seriously and their enthusiasm to figure out ways to truly customize to meet your loyalty and membership needs is huge. I've spoken with both Jason and Elise during my time on the app and they have felt like an extension of our team vs. the cold, rehearsed app sales/client success managers I'm used to. 2. Their Product: I was so impressed by what Toki was building, the sheer breadth of their features is huge. You can really feel that they are trying to be leaders in their space and innovate alongside their customers. To list a few more unique features they offer: store credit, paid memberships, apple wallet passes for in-person redemption/shopping, community channels, alliances to cross promote with other brands, exclusive member-only products, and so much more. 3. Their Design Portal: it allows you to have so much customization over their widgets whether you want a pop-up, embedded, or to build your own pages with specific sections. Other loyalty apps we've tried were very rigid in their design offering, only allowing you to customize colours, logos and icons.

Licorice.com

Jul 25, 2024  on Shopify

Toki has been an absolute game-changer for us. Nikita, Elise, Jason, and the rest of their team are top-notch – whenever we’ve had questions or needed assistance, they respond quickly and go above and beyond to help us out. It saves us time and helps make us more money, it’s a no-brainer.

Harmon Discount

Jul 14, 2024  on Shopify

Jason and the team at Toki have been a delight to work with. They offer a robust rewards program with loads of features that is also fully customizable. They are always responsive and willing to help. I would highly recommend Toki for anyone looking to get started with loyalty and rewards.

Tiri Pro

Apr 25, 2024  on Shopify

We've been using Toki for our Loyalty & Membership program at Tiri Pro, and it's been an absolute game-changer! ‎ Setting it up was simple after utilizing their convenient templates, and the app integrated easily with our Shopify store. ‎ What's been really phenomenal is how Toki handles all the loyalty rewards & membership build-outs alongside our team through launch. We were able to create a really dynamic experience that allows our brand to evolve. ‎ It's made keeping our customers engaged, incentivized, and coming back for more a total cakewalk. We’re learning valuable insights, our community is getting rewarded, and it’s all done in a beautifully branded interface that we made in Toki’s backend. ‎ Our customers absolutely love the exclusive perks and how smoothly everything works for them. But with that, I've got to give a shoutout to Toki's customer service team too. Whenever we've needed help, they're right there with the answers and great advice. Can't say enough about how helpful they've been! ‎ Elise, the founder, is a total visionary, which we love (and we are too!). It’s rare to see founders be so involved with onboarding and customer satisfaction, so it made it very easy to make it work. ‎ If you're looking for a way to really boost customer loyalty and drive more sales, we at Tiri Pro can't recommend Toki enough. They've nailed it for us!

COROS Wearables, Inc.

Apr 16, 2024  on Shopify

The Toki team has been great in supporting our referral campaign. Despite their small team size, they consistently delivered updates promptly to meet our needs. Their flexible billing structure has been particularly useful, allowing us to test the market before making a significant budget commitment, unlike many of their competitors. I recommend Toki to anyone in need of a referral program integration. Give them a try, and you'll be glad you did.

Boba Nutrition

Apr 01, 2024  on Shopify

So far so good. Been using this instead of another loyalty platform and really enjoyed how slick the backend is. Easy with the magic link, no issues for customer logins and lots of great features. I really like how they're really hands on and listen to feedback. Looking forward to growing with them

Clocks and Colours

Mar 26, 2024  on Shopify

Working with the Toki team has been a breeze. Brilliant minds with answers to every problem. Their app has made our day-to-day significantly easier. They have replaced Loyalty Lion capabilities + several more that LL was missing. The backend is intuitive and easy to navigate. Highly recommended.

Lev Baby ™

Mar 26, 2024  on Shopify

We just started using Toki for our reward program, and I really want to share how great it is so far. Elise and her team are super helpful. They answer all our questions fast and make it easy for us to get started. They're really nice to work with. We also really like how Toki looks. It's new and different, which makes our program stand out. It gives our customers something fresh and fun, plus some cool features too.

GothRider Brand

Mar 25, 2024  on Shopify

Toki stands out as a top-tier loyalty app for Shopify, offering a comprehensive suite of tools to enhance customer retention and experience. Its standout feature is the versatility in loyalty activities, allowing businesses to tailor programs creatively. From earning points through purchases to engaging challenges that unlock rewards, Toki keeps users engaged and incentivized. The app also introduces a Wallet Pass for Google and Apple, streamlining how customers track loyalty levels and rewards, making it effortless to redeem benefits or invite friends. Moreover, Toki's support team is exceptional, providing fast, responsive service and actively listening to user feedback to continually improve the platform. This combination of flexible loyalty program design, user-friendly features, and outstanding support makes Toki an invaluable asset for Shopify merchants aiming to elevate their customer engagement and loyalty strategies. It’s a game-changer for stores looking to boost repeat business and foster deep, lasting customer relationships.

Peak Ski Company

Feb 04, 2024  on Shopify

We are still in the early stages of launching our customer referral program using Toki but I had to review to say that Elise and her team could not be more responsive to our questions and needs onboarding the platform. They have been very pleasant to work with, knowledgeable, and eager to help and accommodate.

plug

Jan 23, 2024  on Shopify

The future of loyalty programs. Toki is a game changer that offers the most up to date tech for a modern loyalty program. The team offers amazing support, and a great platform. We switched from Loyalty Lion and have added 3x the features overnight. Toki is your MUST HAVE loyalty program if you are looking to elevate your brand!

DIGGS

Jan 22, 2024  on Shopify

Toki has been a really excellent partner as we explore our entry into Loyalty and Referral. Elise and her team have been extremely accommodating and receptive to feedback, often building our requests directly into their product roadmap. We've ben focused on referral first, and I'm exciting to expand our Loyalty program next!

Farm2Me

Dec 01, 2023  on Shopify

We’re setting up Toki for an Enterprise client - and testing membership, paid membership, wallet, perks, quizzes, and more. 5 Stars experience so far! Will give an update once the build out is completed

Armatura Bespoke

Nov 30, 2023  on Shopify

Absolutely love the Toki rewards program plugin for my Shopify store! It seamlessly integrates into my website, making it incredibly easy for customers to earn and redeem points. The customization options are fantastic, allowing me to tailor the program to fit my brand perfectly. Plus, the analytics feature provides valuable insights into customer behavior. A must-have for any e-commerce business looking to boost customer loyalty and engagement!

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