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Customer reviews: Gelato: Print on Demand

Develop by Gelato
<h3>What Merchants Think</h3> <p>The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy integration with Shopify and other platforms</li> <li>Comprehensive design tools and customization options</li> <li>Wide range of high-quality products and extensive print options</li> <li>Global production network enabling faster and cost-effective shipping</li> <li>Responsive customer support that addresses queries promptly</li> <li>Eco-friendly focus with local production and sustainable materials</li> </ul> <h3>Common Concerns</h3> <ul> <li>Customer service can be inconsistent and less helpful at times</li> <li>Issues with hidden price hikes and regional price discrepancies</li> <li>Problems with order fulfillment times and reliability</li> <li>Occasional technical glitches and bugs in the platform</li> <li>Lack of proactive communication regarding stock and shipping issues</li> <li>Pricing and variant configuration challenges due to defaults</li> </ul> <h3>Final Thoughts</h3> <p>Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.</p>

Reviews (1,207)

Overall rating
4.8

What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms
  • Comprehensive design tools and customization options
  • Wide range of high-quality products and extensive print options
  • Global production network enabling faster and cost-effective shipping
  • Responsive customer support that addresses queries promptly
  • Eco-friendly focus with local production and sustainable materials

Common Concerns

  • Customer service can be inconsistent and less helpful at times
  • Issues with hidden price hikes and regional price discrepancies
  • Problems with order fulfillment times and reliability
  • Occasional technical glitches and bugs in the platform
  • Lack of proactive communication regarding stock and shipping issues
  • Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

LuxLivingHub

Aug 16, 2024  on Shopify

Tot nu toe geen klachten te melden . Zeer positief sinds mijn eerste verkoop op www.luxlvinghub.nl Gelato is top !

Artic-O

Aug 12, 2024  on Shopify

Por ahora hace lo que necesito, me faltaría tal vez algo mas de claridad o personalización a la hora de los gastos de envío, pero sinceramente me gusta mucho.

I Stand For Truth LLC

Aug 11, 2024  on Shopify

Im still developing my store. I have not published it yet but the experience has been good so far except for the limited styles and colors available in the tshirt styles ive chosen

My Store

Aug 05, 2024  on Shopify

Rating: ⭐⭐⭐⭐⭐ (5/5) Exceptional Service and Quality – Highly Recommended! I recently started using Gelato. Print on Demand for my Shopify store, and I couldn't be happier with the experience! From the seamless integration to the high-quality products, everything about this app has exceeded my expectations. Outstanding Features. 1. Easy Integration. Setting up Gelato with my Shopify store was incredibly straightforward. The user-friendly interface made the process smooth and hassle-free. 2. High-Quality Products. The print quality on the t-shirts is fantastic. The colors are vibrant, and the material is top-notch, ensuring customer satisfaction. 3. Global Reach. Gelato’s extensive network of print partners means I can reach customers worldwide without worrying about long shipping times or high costs. 4. Responsive Support. The customer service team is prompt and helpful. They were quick to answer my queries and provided excellent support throughout. 5. Cost-Effective. Competitive pricing and no upfront costs make Gelato a great choice for small business owners. The profit margins are excellent, allowing me to grow my business sustainably. Experience. Since integrating Gelato into my store, I’ve seen a noticeable increase in customer satisfaction and positive reviews. The efficiency of the app has saved me countless hours, allowing me to focus on other aspects of my business. I highly recommend Gelato: Print on Demand to anyone looking to expand their product offerings with high-quality prints and reliable service. Overall, Gelato has been a game-changer for my business, and I look forward to continuing our partnership. If you’re on the fence about trying it out, take the leap – you won’t be disappointed!

Distinctive Gifts

Aug 04, 2024  on Shopify

3D viewer is good for designing products. 'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.

Maddison Olivia

Aug 04, 2024  on Shopify

Easy to use, impressed is the word. Always have the right "action buttons," products are well made and easy to integrate into existing website. Everything about Gelato is flawless so far for me. I am excited to have finally found a print on demand company i trust and enjoy!

HydroHQ

Jul 30, 2024  on Shopify

Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers. I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.

Brigz Tattoos

Jul 30, 2024  on Shopify

Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.

Slogun

Jul 29, 2024  on Shopify

Brilliant tool. Really easy to use. Great quality outputs. If only it was as easy to drive traffic to my website!

Rue Post

Jul 28, 2024  on Shopify

Such an easy platform to use. I love being able to use my designs on products that I know my customers will use and enjoy!

Flashback Shop

Jul 27, 2024  on Shopify

Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.

NomadicAlternatives Media

Jul 22, 2024  on Shopify

Overall I am happy with Gelato and I haven't even explored all the apps yet. I was also impressed by the quick response to a printing mistake that was made and the customer really felt like they were respected and happy in the end of the fulfillment process. They are not perfect but pretty damn close! They do take full responsibility for their errors and that puts my mind at ease.

My Store

Jul 20, 2024  on Shopify

Very simple platform to use and you to use And to learn I enjoy it very much We got a great deal on their pricing and customer support is very helpful and I really enjoy the app Keep doing the great work

BRAGI21

Jul 20, 2024  on Shopify

I'll recommend it because it is easy to use, intuitive, fast, reliable... Points than I ll love to see in future dev. Ability to set order on paramters like size, color, etc... Ability to have product creation batch using multiple templates and simplified parameters (picture, title,tags..) being applied when updated to all product created in the batch. for example if I create an aluminum print, a wood print, a paper print it will be nice using templates setting as a base to be able to give once for all product the picture, title and tags... Otherwhise big thanks to your team !

Allprint

Jul 11, 2024  on Shopify

Rápidas entregas, produto com qualidade e facilidade na plataforma....falta só eu começar a vender mais :)

Burdens to Billions

Jul 10, 2024  on Shopify

Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.

100 yard

Jul 09, 2024  on Shopify

IT is the best and a pleasant experience. The combination of a user-friendly website, a vast product range, competitive pricing, excellent customer service, and reliable delivery makes it a top choice for online shopping. I would highly recommend Shopify to anyone looking for a convenient and satisfying e-commerce experience.

The Good Virgo

Jul 08, 2024  on Shopify

The product set up is easy and integrates well into Shopify, especially the size table that gave me headaches with competitors (iykyk) shows up perfect and is theme and mobile responsive. The biggest plus I experienced is that the customer service through live chat was super quick and helpful even on my free account.

LUXURY SOUL ELEVATION

Jul 08, 2024  on Shopify

I couldn't be happier with the experience. The process was incredibly simple and user-friendly, making it easy for me to design and customize my product exactly the way I wanted.

Bean & Beet

Jul 01, 2024  on Shopify

Could not order a sample because it said Delivery for submitted combination of products isn't possible to chosen destination to a Florida address. Product said it can be shipped to USA.

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