Taranker.Com Logo
Gelato: Print on Demand logo

Customer reviews: Gelato: Print on Demand

Develop by Gelato

The Gelato Print on Demand app seamlessly integrates with Shopify, enabling merchants to create and sell custom products globally. This review covers its features, pricing, and user experiences to help you decide if it’s the right solution for your eCommerce store.

Reviews (538)

Overall rating
4.8

What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms
  • Comprehensive design tools and customization options
  • Wide range of high-quality products and extensive print options
  • Global production network enabling faster and cost-effective shipping
  • Responsive customer support that addresses queries promptly
  • Eco-friendly focus with local production and sustainable materials

Common Concerns

  • Customer service can be inconsistent and less helpful at times
  • Issues with hidden price hikes and regional price discrepancies
  • Problems with order fulfillment times and reliability
  • Occasional technical glitches and bugs in the platform
  • Lack of proactive communication regarding stock and shipping issues
  • Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

ArtfulTravelPast

Nov 14, 2024  on Shopify

Excellent Customer Service and support for specialised queries. They are growing at a mass scale so bugs are to expected but from my experience issues are about 5% of all orders. Divine is simply the best

Holiday Delights

Nov 09, 2024  on Shopify

When I needed help figuring how to publish our first product, the 24 hour support got it done for me right away!

Caspian

Nov 08, 2024  on Shopify

Det här tjänsten var min dröm att göra :-) Jag är så glad att fick den här möjligheten att göra den här tjänsten utan investering.

Mi tienda

Nov 07, 2024  on Shopify

I had a few issues publishing products to my store and the support team went out of their way to help me solve, that is very much appreciated, that every merchant is treated like we are the most important. Thanks guys!

MisFits Baby

Nov 04, 2024  on Shopify

How definitely recommended to people like , if you don't have any money and you need to start up just as perfect

Turtlebite Design

Oct 31, 2024  on Shopify

The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!

Concept Prints

Oct 30, 2024  on Shopify

Wow, this has been very easy to setup, and to produce my first batch of products. Would definitely recommend.

M2M Global, LLC

Oct 25, 2024  on Shopify

PROS Easy-to-use interface Good design tools Several print location options Good integration with storefronts Wide range of connections to other sources, such as Google and Pinterest CONS Variants are limited to 100 Lack of 'Higher ended' products Lack of written Shipping Policy

Honest Mel's

Oct 23, 2024  on Shopify

Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!

Kleinepost.de

Oct 22, 2024  on Shopify

Gelato ist eine super Idee, meine Fotos zu verarbeiten und zu verkaufen. Dadurch habe ich einen neuen Shop erstellen können. Ich freue mich auf die Zusammenarbeit und die Hilfestellungen sind klasse

Styv Petrus Official

Oct 19, 2024  on Shopify

When you get the hang of it , its quite intuitive and the flow of how to process a product from start to finish is very clear and beginner friendly.

Bird in Frame

Oct 12, 2024  on Shopify

Set up my framed canvas product, went to order a sample product only to find out the next day that it is out of stock and there is no information about when it will be back in stock.

Cactuslilies

Oct 10, 2024  on Shopify

It was very easy to setup in my shop. With products that are relatively simple and yet sophisticated.

Mightyinkstudio

Oct 09, 2024  on Shopify

My clients are very happy with the prints they recieve. Fast shipping worldwide. Great support and comunication.

The Wonky Wanderer

Oct 08, 2024  on Shopify

It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.

L.J Boutique

Oct 08, 2024  on Shopify

I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.

Pink Rhino Designs

Oct 07, 2024  on Shopify

If you're looking for a print-on-demand platform with a global presence, Gelato is an excellent choice. Their extensive network of production facilities ensures fast production and shipping times. Their customer service is both responsive and helpful. But what truly sets Gelato apart is its exceptional print quality – it's simply top-notch.

Jessica Barry

Oct 05, 2024  on Shopify

The best drop shipping/Print On Demand out there. Also easy to move my designs to shopify to sell straight away. If anything changes I'll update my review.

Honey Island Studio

Oct 05, 2024  on Shopify

A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.

Elmie Moci

Oct 03, 2024  on Shopify

Gelato is instrumental to our success. No proactive or realtime info that something is out of stock. Could be so easy.

Scroll to Top