Customer reviews: Gelato: Print on Demand

<h3>What Merchants Think</h3> <p>The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy integration with Shopify and other platforms</li> <li>Comprehensive design tools and customization options</li> <li>Wide range of high-quality products and extensive print options</li> <li>Global production network enabling faster and cost-effective shipping</li> <li>Responsive customer support that addresses queries promptly</li> <li>Eco-friendly focus with local production and sustainable materials</li> </ul> <h3>Common Concerns</h3> <ul> <li>Customer service can be inconsistent and less helpful at times</li> <li>Issues with hidden price hikes and regional price discrepancies</li> <li>Problems with order fulfillment times and reliability</li> <li>Occasional technical glitches and bugs in the platform</li> <li>Lack of proactive communication regarding stock and shipping issues</li> <li>Pricing and variant configuration challenges due to defaults</li> </ul> <h3>Final Thoughts</h3> <p>Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.</p>

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Reviews (1,207)

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What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

User-friendly interface and easy integration with Shopify and other platforms
Comprehensive design tools and customization options
Wide range of high-quality products and extensive print options
Global production network enabling faster and cost-effective shipping
Responsive customer support that addresses queries promptly
Eco-friendly focus with local production and sustainable materials

Common Concerns

Customer service can be inconsistent and less helpful at times
Issues with hidden price hikes and regional price discrepancies
Problems with order fulfillment times and reliability
Occasional technical glitches and bugs in the platform
Lack of proactive communication regarding stock and shipping issues
Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

DavidBrownApparel

Mar 23, 2025 on Shopify

Gelato? More like melted ice cream—looks good at first, but quickly turns into a mess. The platform is full of surprises (not the good kind), with bugs that pop up like uninvited guests at a party. Features seem to be added without much testing, so expect some fun adventures in 'why isn't this working today?' land. If you enjoy troubleshooting more than selling, this might be the app for you! Otherwise, you might want to grab a real gelato and find a smoother solution elsewhere.

Honey Island Studio

Oct 05, 2024 on Shopify

A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.

TT WAHLROOS

Sep 09, 2024 on Shopify

I've only had issues with this app to send products to Finland. People haven't got any info when package have arrived and when ordering samples to Estonia they all got lost at the first try. I needed to uninstall since at least to Finland and especially to Estonia this is not usable. Customer service has been helpfull and app itself works. So maybe some other country it's fine but for me no.

KORA MIKINO

Sep 08, 2024 on Shopify

Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock. Could be so easy. Customer service is rather quick but can't help, cause they have no insights on availability.