Customer reviews: Gelato: Print on Demand

<h3>What Merchants Think</h3> <p>The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy integration with Shopify and other platforms</li> <li>Comprehensive design tools and customization options</li> <li>Wide range of high-quality products and extensive print options</li> <li>Global production network enabling faster and cost-effective shipping</li> <li>Responsive customer support that addresses queries promptly</li> <li>Eco-friendly focus with local production and sustainable materials</li> </ul> <h3>Common Concerns</h3> <ul> <li>Customer service can be inconsistent and less helpful at times</li> <li>Issues with hidden price hikes and regional price discrepancies</li> <li>Problems with order fulfillment times and reliability</li> <li>Occasional technical glitches and bugs in the platform</li> <li>Lack of proactive communication regarding stock and shipping issues</li> <li>Pricing and variant configuration challenges due to defaults</li> </ul> <h3>Final Thoughts</h3> <p>Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.</p>

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Reviews (1,207)

Overall rating

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What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

User-friendly interface and easy integration with Shopify and other platforms
Comprehensive design tools and customization options
Wide range of high-quality products and extensive print options
Global production network enabling faster and cost-effective shipping
Responsive customer support that addresses queries promptly
Eco-friendly focus with local production and sustainable materials

Common Concerns

Customer service can be inconsistent and less helpful at times
Issues with hidden price hikes and regional price discrepancies
Problems with order fulfillment times and reliability
Occasional technical glitches and bugs in the platform
Lack of proactive communication regarding stock and shipping issues
Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

Distinctive Gifts

Aug 04, 2024 on Shopify

3D viewer is good for designing products. 'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.

Sda3

Jun 28, 2024 on Shopify

Een top app, alleen mogen jullie wat meer nieuwe dingen erin stoppen voor europa kwa kleding etc.

Albro Designs

Jun 01, 2024 on Shopify

Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato are using.