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Customer reviews: Gelato: Print on Demand

Develop by Gelato

The Gelato Print on Demand app seamlessly integrates with Shopify, enabling merchants to create and sell custom products globally. This review covers its features, pricing, and user experiences to help you decide if it’s the right solution for your eCommerce store.

Reviews (538)

Overall rating
4.8

What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms
  • Comprehensive design tools and customization options
  • Wide range of high-quality products and extensive print options
  • Global production network enabling faster and cost-effective shipping
  • Responsive customer support that addresses queries promptly
  • Eco-friendly focus with local production and sustainable materials

Common Concerns

  • Customer service can be inconsistent and less helpful at times
  • Issues with hidden price hikes and regional price discrepancies
  • Problems with order fulfillment times and reliability
  • Occasional technical glitches and bugs in the platform
  • Lack of proactive communication regarding stock and shipping issues
  • Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

Albro Designs

Jun 01, 2024  on Shopify

Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato are using.

My Store

May 28, 2024  on Shopify

Gelato made us entrepreneurs. Gelato made us artists too. Also a family business owner. ;) Couldnt be happier today with the results. I think the creative and collaborative style of this highly efficient POD platform is truly remarkable. The experience is perfect and the connection between Shopify & Gelato is working super-smoothly as any good business partnership should. Shopify, you re lucky to have Gelato in your books :)

Walker & Saint Co

Apr 25, 2024  on Shopify

If you have designs created and ready to print this app is easy to use with lots and lots of access to more details and inspiration. Has a nice creative space for you to create your own personal touch and quality.

Peinture Nature

Apr 23, 2024  on Shopify

Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.

Goodsmith

Apr 22, 2024  on Shopify

Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.

SideralFate

Apr 20, 2024  on Shopify

Estoy empezando, pero la integración con Shopify me parece muy fácil teniendo en cuenta que no tengo mucha experiencia con webs.

Elites Ware

Apr 18, 2024  on Shopify

Overall, I’m satisfied with Gelato and would recommend it to fellow creators looking for a reliable print-on-demand service.

mobilefonecases

Apr 16, 2024  on Shopify

Gelato is simple to use and the website is brilliant. This is where you can use a great image of a photo, a piece of artwork or even try AI and upload to create a numerous amount of apparel to sell.

SoulpurgedStudios

Apr 15, 2024  on Shopify

After comparing to other providers I decided to use Gelato, they have a good range or products and ship international. *Quality of the sample products I ordered were excellent *Delivery was on time *Chat / Support Helped me in great detail with an issue that I was encountering and resolved my issue

BLFemininePover

Apr 12, 2024  on Shopify

Mir gefällt es wirklich, es ist einfach zu bedienen und sehr gut, es gibt viele Optionen und viele Räume

Oakhouse

Apr 12, 2024  on Shopify

Gelato is a joy to work with. We've been working with them for the last couple of years on different platforms, and I can vouch for their product quality, as well as for their customer support. Most recently, we've used the bulk implementation feature with the assistance of Aleksandra Piotrowska, and she was patient, helpful, and communicative along the way.

Cinami Grafiks

Apr 11, 2024  on Shopify

Has to be the best integration for print on demand that I've experienced so far. The control you have is great and creating variations is so much easier than any other POD integration. The only thing I would say is the choice of products is a bit low compared to others and things like water bottles and travel mugs need all round, all over print, not just a design in a rectangle on one side.

Hidden Layers

Apr 09, 2024  on Shopify

So far it has been a well designed experience and we appreciate all the features and capabilities. We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building. Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out Loving it so far !

PrideMug

Apr 07, 2024  on Shopify

Easy to Install and setup if you have already made some amazing designs. I do struggle to setup the designer tool so people can do custom designs.

Art Emerge Gallery

Apr 05, 2024  on Shopify

I removed the app a year ago and just realized you were charging me for an entire year $14.99/mo. I checked the account and it showed I didn't have a subscription because I canceled it a year ago. SO SHADY.

InkcocciUK

Apr 05, 2024  on Shopify

I love using Gelato for my print on demand business. They have quality products with a variety of design options and fast shipping. I also like the quality of their prints. I only wish they had more mock ups on the free plan and also more products such as candles and glass bottles.

My Store

Apr 04, 2024  on Shopify

The process of creating my project was so easy. It beats having to actually make the shirt myself. Will be a repeat customer definitely.

WHOLE LOTTA ROCK

Apr 04, 2024  on Shopify

Superb print on demand company. Top quality products and print quality. Gelato have transformed my business.

Freddy’s Closet

Apr 03, 2024  on Shopify

Very easy to work with, products are good quality and deliver quickly. There was small issues with their embroidery products (they did not arrive) I tried this particular product again recently and everything I designed and ordered arrived within the week. Anytime I have contacted customer service, they got back to me quickly and were able to resolve any issues. I will continue to work with Gelato and would recommend them to others that are looking for this service.

AdidA Fallen Angel

Jan 29, 2024  on Shopify

so far i love it, i just wish there would be a better/cheaper way for a new store to be able to test the products, i spend many weeks building the store and lost the ability to buy my own items for 50%. now i have to wait for a deal before i can even see for myself how my items look, i really think there should be a way for store owners to get deals for first time orders to themselves, a test option with a lower price that don't have a time limit to it, we have enough stress as it is.

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