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Customer reviews: Gelato: Print on Demand

Develop by Gelato

The Gelato Print on Demand app seamlessly integrates with Shopify, enabling merchants to create and sell custom products globally. This review covers its features, pricing, and user experiences to help you decide if it’s the right solution for your eCommerce store.

Reviews (538)

Overall rating
4.8

What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms
  • Comprehensive design tools and customization options
  • Wide range of high-quality products and extensive print options
  • Global production network enabling faster and cost-effective shipping
  • Responsive customer support that addresses queries promptly
  • Eco-friendly focus with local production and sustainable materials

Common Concerns

  • Customer service can be inconsistent and less helpful at times
  • Issues with hidden price hikes and regional price discrepancies
  • Problems with order fulfillment times and reliability
  • Occasional technical glitches and bugs in the platform
  • Lack of proactive communication regarding stock and shipping issues
  • Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

Slogun

Jul 29, 2024  on Shopify

Brilliant tool. Really easy to use. Great quality outputs. If only it was as easy to drive traffic to my website!

Rue Post

Jul 28, 2024  on Shopify

Such an easy platform to use. I love being able to use my designs on products that I know my customers will use and enjoy!

Flashback Shop

Jul 27, 2024  on Shopify

Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.

NomadicAlternatives Media

Jul 22, 2024  on Shopify

Overall I am happy with Gelato and I haven't even explored all the apps yet. I was also impressed by the quick response to a printing mistake that was made and the customer really felt like they were respected and happy in the end of the fulfillment process. They are not perfect but pretty damn close! They do take full responsibility for their errors and that puts my mind at ease.

My Store

Jul 20, 2024  on Shopify

Very simple platform to use and you to use And to learn I enjoy it very much We got a great deal on their pricing and customer support is very helpful and I really enjoy the app Keep doing the great work

BRAGI21

Jul 20, 2024  on Shopify

I'll recommend it because it is easy to use, intuitive, fast, reliable... Points than I ll love to see in future dev. Ability to set order on paramters like size, color, etc... Ability to have product creation batch using multiple templates and simplified parameters (picture, title,tags..) being applied when updated to all product created in the batch. for example if I create an aluminum print, a wood print, a paper print it will be nice using templates setting as a base to be able to give once for all product the picture, title and tags... Otherwhise big thanks to your team !

Allprint

Jul 11, 2024  on Shopify

Rápidas entregas, produto com qualidade e facilidade na plataforma....falta só eu começar a vender mais :)

Burdens to Billions

Jul 10, 2024  on Shopify

Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.

100 yard

Jul 09, 2024  on Shopify

IT is the best and a pleasant experience. The combination of a user-friendly website, a vast product range, competitive pricing, excellent customer service, and reliable delivery makes it a top choice for online shopping. I would highly recommend Shopify to anyone looking for a convenient and satisfying e-commerce experience.

The Good Virgo

Jul 08, 2024  on Shopify

The product set up is easy and integrates well into Shopify, especially the size table that gave me headaches with competitors (iykyk) shows up perfect and is theme and mobile responsive. The biggest plus I experienced is that the customer service through live chat was super quick and helpful even on my free account.

LUXURY SOUL ELEVATION

Jul 08, 2024  on Shopify

I couldn't be happier with the experience. The process was incredibly simple and user-friendly, making it easy for me to design and customize my product exactly the way I wanted.

Bean & Beet

Jul 01, 2024  on Shopify

Could not order a sample because it said Delivery for submitted combination of products isn't possible to chosen destination to a Florida address. Product said it can be shipped to USA.

Custom Personal Gift Co

Jun 27, 2024  on Shopify

Giving this App a one-star rating. Why? The app appeared in my Shopify Embed Apps. When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared. I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech. 2 weeks later no contact from any support so I wrote another email to support. Nothing. Today (28th June I went online to try to contact support again. Said under 2 minutes. I was still hanging on after 15. Maybe this Shopify feedback page for Gelato is monitored more. So forced to come here and complain. Support rating -5.

Monika's Cottage

Jun 21, 2024  on Shopify

so happy with Gelato , I do wish they would print on blankets as I have great ideas with that easy to use

Mugagogo

Jun 21, 2024  on Shopify

Bonjour, je vous donne 5 étoiles du fait de votre notoriété dans les médias, pour le moment j'en suis à mes premiers pas, mes premières constatations sont positives, facilité d'utilisation, ergonomie agréable, nombreux produits pour impressions. J'adhère totalement.

Nishali Dass Art

Jun 17, 2024  on Shopify

The most user friendly and practical tool to create Print On Demand phone cases. Incredibly intuitive and extremely useful in producing high quality products in a few short steps.

My Store

Jun 15, 2024  on Shopify

I'm only just starting out and tbh it's a pretty easy store to set up. Also easy to move my designs to shopify to sell straight away. If anything changes I'll update my review.

The Gate Way Administrative Services

Jun 11, 2024  on Shopify

This is a dream come true... Thank you for making the world's dream a reality with your easy to use app

Silver Fox Gifts

Jun 04, 2024  on Shopify

Very intuitive program to put things together; a lot of graphics to chose from and a ton of products....so far loving it.

The Odyssey Print

Jun 01, 2024  on Shopify

This is amazing. WAY MORE streamlined and easy to use than Printify or Printful. Gelato removed a massive pain. KEEP IT UP.

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