Customer reviews: Gelato: Print on Demand

<h3>What Merchants Think</h3> <p>The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy integration with Shopify and other platforms</li> <li>Comprehensive design tools and customization options</li> <li>Wide range of high-quality products and extensive print options</li> <li>Global production network enabling faster and cost-effective shipping</li> <li>Responsive customer support that addresses queries promptly</li> <li>Eco-friendly focus with local production and sustainable materials</li> </ul> <h3>Common Concerns</h3> <ul> <li>Customer service can be inconsistent and less helpful at times</li> <li>Issues with hidden price hikes and regional price discrepancies</li> <li>Problems with order fulfillment times and reliability</li> <li>Occasional technical glitches and bugs in the platform</li> <li>Lack of proactive communication regarding stock and shipping issues</li> <li>Pricing and variant configuration challenges due to defaults</li> </ul> <h3>Final Thoughts</h3> <p>Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.</p>

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Reviews (1,208)

Overall rating

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What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

User-friendly interface and easy integration with Shopify and other platforms
Comprehensive design tools and customization options
Wide range of high-quality products and extensive print options
Global production network enabling faster and cost-effective shipping
Responsive customer support that addresses queries promptly
Eco-friendly focus with local production and sustainable materials

Common Concerns

Customer service can be inconsistent and less helpful at times
Issues with hidden price hikes and regional price discrepancies
Problems with order fulfillment times and reliability
Occasional technical glitches and bugs in the platform
Lack of proactive communication regarding stock and shipping issues
Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

Hidden Layers

Apr 09, 2024 on Shopify

So far it has been a well designed experience and we appreciate all the features and capabilities. We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building. Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out Loving it so far !

PrideMug

Apr 07, 2024 on Shopify

Easy to Install and setup if you have already made some amazing designs. I do struggle to setup the designer tool so people can do custom designs.

Art Emerge Gallery

Apr 05, 2024 on Shopify

I removed the app a year ago and just realized you were charging me for an entire year $14.99/mo. I checked the account and it showed I didn't have a subscription because I canceled it a year ago. SO SHADY.

InkcocciUK

Apr 05, 2024 on Shopify

I love using Gelato for my print on demand business. They have quality products with a variety of design options and fast shipping. I also like the quality of their prints. I only wish they had more mock ups on the free plan and also more products such as candles and glass bottles.

My Store

Apr 04, 2024 on Shopify

The process of creating my project was so easy. It beats having to actually make the shirt myself. Will be a repeat customer definitely.

WHOLE LOTTA ROCK

Apr 04, 2024 on Shopify

Superb print on demand company. Top quality products and print quality. Gelato have transformed my business.

Freddy’s Closet

Apr 03, 2024 on Shopify

Very easy to work with, products are good quality and deliver quickly. There was small issues with their embroidery products (they did not arrive) I tried this particular product again recently and everything I designed and ordered arrived within the week. Anytime I have contacted customer service, they got back to me quickly and were able to resolve any issues. I will continue to work with Gelato and would recommend them to others that are looking for this service.

AdidA Fallen Angel

Jan 29, 2024 on Shopify

so far i love it, i just wish there would be a better/cheaper way for a new store to be able to test the products, i spend many weeks building the store and lost the ability to buy my own items for 50%. now i have to wait for a deal before i can even see for myself how my items look, i really think there should be a way for store owners to get deals for first time orders to themselves, a test option with a lower price that don't have a time limit to it, we have enough stress as it is.

Ahvalebel

Jan 25, 2024 on Shopify

I just started using Gelato for my new Print on Demand online store. I ordered a sample T-shirt and when I received it there were two white marks which I reported but did not ask for a refund. Gelato immediately sent me a free replacement and re-assured me that they would take away my concern to prevent future recurrence. I would recommend Gelato for this reason.

Close2you.design

Jan 23, 2024 on Shopify

The products are of great quality, the shipping was super quick, and the customer service was both helpful and fast. I highly recommend this Print-on-Demand Platform.