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Customer reviews: Gelato: Print on Demand

Develop by Gelato

The Gelato Print on Demand app seamlessly integrates with Shopify, enabling merchants to create and sell custom products globally. This review covers its features, pricing, and user experiences to help you decide if it’s the right solution for your eCommerce store.

Reviews (538)

Overall rating
4.8

What Merchants Think

The reviews for "Gelato: Print on Demand" are mixed but lean towards positive, highlighting its user-friendly interface and comprehensive design tools. Many users appreciate the easy integration with platforms like Shopify, the extensive global production network, and the quality of products. However, frustrations include customer service issues, hidden fees, and fulfillment inconsistencies. Overall, Gelato appears to be a robust solution for Print on Demand needs but may face criticism depending on specific merchant expectations and experiences.

Key Strengths

  • User-friendly interface and easy integration with Shopify and other platforms
  • Comprehensive design tools and customization options
  • Wide range of high-quality products and extensive print options
  • Global production network enabling faster and cost-effective shipping
  • Responsive customer support that addresses queries promptly
  • Eco-friendly focus with local production and sustainable materials

Common Concerns

  • Customer service can be inconsistent and less helpful at times
  • Issues with hidden price hikes and regional price discrepancies
  • Problems with order fulfillment times and reliability
  • Occasional technical glitches and bugs in the platform
  • Lack of proactive communication regarding stock and shipping issues
  • Pricing and variant configuration challenges due to defaults

Final Thoughts

Gelato offers a potent combination of easy-to-use design tools, a broad array of products, and a global reach, making it a strong choice for merchants entering the Print on Demand landscape. While it presents several advantages like a structured integration process and quality outputs, potential users should weigh these against reported fulfillment inconsistencies and customer service challenges. Overall, Gelato suits those looking for extensive printing options with a focus on efficient process management.

JABHaus

Sep 29, 2025  on Shopify

Gelato is one of the big players in the print-on-demand (POD) and dropshipping space, and it stands out for a few key reason

KPAP Canada

Sep 23, 2025  on Shopify

Great POD system - one of the best! A bit slow at times but just works and offers a multitude of AI assisted options.

Namaste Vegan Activewear

Sep 20, 2025  on Shopify

Thanks the experience was great, easy navigations and instructions, Loved every bit of the platform the products are also great and not expensive to purchase

Stitchedoodle

Aug 28, 2025  on Shopify

Gelato has given me an opportunity to expand my business without any financial outlay. My customers and myself love the quality of the products with many styles and colour options to choose from. I look forward to designing new apparel for years to come.

Shine On Supply Co.

Aug 27, 2025  on Shopify

So far, I am finding this app amazingly easy to use, to navigate, and to design within. So grateful I found it!

Rare Plus Apparel

Aug 15, 2025  on Shopify

Wasted two days creating products and then they did not transfer to shopify... now they tell me that I have to import the products into shopify with a csv file... what a waste of time, if I got paid for the amount of time I have wasted on this shopify garbage apps, I wouldn't need a website because I would be rich already!

FSW Art

Aug 08, 2025  on Shopify

Gelato has changed how we publish products. It takes far less time to make professional product listings on Shopify.

Haru Sekai Design Shop

Aug 03, 2025  on Shopify

ストア連携、商品デザイン設定、商品内容設定、公開までとてもインチュイティブでスムーズでした。とても使いやすいUIで、初めて使う私でもものの10分で公開できました。

Melanie Lewis Home

Jul 31, 2025  on Shopify

Excellent quality print on demand service. Have had no problems linking to my Shopify and Etsy stores and am excited about the global market that I hope my products can now reach by having a local printer across the planet.

Camp Nest Supply

Jul 30, 2025  on Shopify

As someone running a growing Shopify store, finding a print-on-demand partner that’s consistent, scalable, and easy to manage is everything. Gelato checked all those boxes for me.

Blossout

Jul 17, 2025  on Shopify

Amazing products and selections and the prints print beautifully. A lot of great options to sale through my store.

Mi tienda

Jul 16, 2025  on Shopify

EN 1 TERMINO QUE LA VINCULACION ENTRE MULTIPLES PLATAFORMAS DE E-COMMERCE ES ACCESIBLE Y DE FACIL USO. POR OTRO LADO DESTACAR QUE EL POTENCIAL DE VENTAS PUEDE SER BRUTAL. YÁ HABIA PROBADO CON ANTELACIÓN PRINT ON DEMAND EN OTRA PLATAFORMA SIN RESULTADOS. CONSIDERO QUE GELATO Y SUS MULTIPLES VINCULACIONES NOS ACERQUEN TODOS LOS DÍAS UN POQUITO MÁS A NUESTRAS METAS.

E&M Onlinestore

Jun 27, 2025  on Shopify

I love this we are just open our store to shopify and make fantastic products!! we recommend Gelato.

You Are Beautiful Brand

Jun 21, 2025  on Shopify

I don't understand how Gelato is so highly reviewed. The first two orders placed from my store have not been fulfilled and it has been a month. One even says, "fulfilled," but that is not true, it has never been received and most likely has never been shipped or even made for that matter. There is also zero tracking information. What is going on with these orders? So glad I didn't have more than two.

Divinity Illustrations

Jun 19, 2025  on Shopify

SO far I love everything about Gelato! Seamless integration, Quality products so far and love how it makes sure your DPI is quality. Help centre and resources are extremely helpful! Im a beginner and Im surprised at how easy it was compared to previous sites I tried. I hope in the near future they are able to expand the catalog.

My Store

Jun 09, 2025  on Shopify

The process with not bad from start to finish, just have to make sure you have all your images sorted out and what you want use, follow to instructions and it pretty much will guide you all the way through.

Angelique Lafreniere Artist

Jun 06, 2025  on Shopify

Excellent app the only thing I would like being able to add different paper to current item for example if I could just copy it and just select a new paper for a new item.

My Store

Jun 05, 2025  on Shopify

The app is user-friendly and has significantly streamlined our store's operations. The setup was quick, Other merchants should know that it integrates well with existing systems and offers valuable analytics to track sales. Highly recommend giving it a try!

TuneThreads

Jun 04, 2025  on Shopify

Easy to use, good selection of products. Had tried two others before and found this much simpler, and with multiple international shipping options

Real Experience

May 19, 2025  on Shopify

One of the best POD companies to go with. They have international shipping with tons locations world wide. High quality mockups, good prices and quality goods.

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