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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Giro das Compras

Apr 22, 2024  on Shopify

Atendimento incrivel, namoral, fui atendido pela Blanca e ela me atendeu super bem, respondeu de maneira rápida e prática e me ajudou com meu problema, eu ja daria 5 estrelas antes por gostar da plataforma, agora eu daria até mais estrelas

Perfect Posture Emporium

Apr 22, 2024  on Shopify

The customer service was incredibly helpful and responsive. They addressed my concerns promptly and provided clear solutions. Overall, a fantastic experience

Hotspringsa

Apr 22, 2024  on Shopify

Blanca provided exceptional support when I faced pricing and exchange rate issues with my store. Despite my confusion, she patiently guided me through the process, ensuring that I understood every step. Her professionalism and dedication to customer satisfaction are commendable, making her an invaluable asset to the team. Highly recommend her for any assistance needed!

ALYSANO

Apr 22, 2024  on Shopify

Thanks to their expertise and dedication, my shopping experience with Blanka was smooth and hassle-free. I truly appreciate the outstanding service I received and would highly recommend this platform to anyone looking for a seamless online shopping experience. Keep up the fantastic work, Blanka

Trendy Cove

Apr 22, 2024  on Shopify

Blanca was amazing, she was so helpful and answered all my questions and fixed my problems. I wish I can always come to her for help! Thank you guys for kick starting my journey.

Smart Shoelaces

Apr 22, 2024  on Shopify

I had a problem with my order and contacted support and was connected to Chrissy who helped me answer all my questions. I highly recommend this app!

RyPets

Apr 22, 2024  on Shopify

O aplicativo é muito completo e intuitivo. Parabéns a equipe de atendimento, sobretudo a profissional Chrissy que me ajudou bastante a solucionar o meu problema. Simpática, atenciosa e detalhista. Obrigada!

LAS GEMS

Apr 22, 2024  on Shopify

Excellent customer service from Adele. She help me to solve everything. Thank you and keep up your great work!

ShopLift

Apr 22, 2024  on Shopify

Ralla has been very helpful in solving my problem with mapping our orders. So impressed how fast and knowledgeable she is!

En route vintage

Apr 22, 2024  on Shopify

Grâce a Lily j'ai pu régler mon problème en moins de 10 minutes je suis toujours satisifaites de l'aide aux clients de la plateforme DSers, merci encore Lily.

Nwaya

Apr 22, 2024  on Shopify

Perfect customer service, right on time, problem solving and attendance at its best ( Chrissy is the best!)

F1 Fnatic

Apr 22, 2024  on Shopify

Servicio al cliente fantástico, Irene fue de gran ayuda, solucionó mi problema de forma rápida y eficaz, muy contento.

Shopwithcollins

Apr 22, 2024  on Shopify

Rita is such a phenomenon in her field of endeavor. I got the best customer support from Rita. She made my day and cleared my worries. Kudos to this rear gem. Thanks alot Rita

Boom Boom Whale

Apr 21, 2024  on Shopify

I recently encountered several days of difficulty logging into my DSers account through Shopify. The login process kept experiencing glitches, and despite numerous attempts and emails, I was unable to access my account. Fortunately, I was connected with Emma via chat support. Emma was incredibly efficient and promptly resolved the issue. My login problem was fixed immediately, and I appreciate the swift and professional service.

eyaza.com

Apr 21, 2024  on Shopify

merci au service support de DSERS, toujours utile et efficace quand il s'agit de répondre a mes requetes et mes probleme, mention spécial a Raphael qui est rapide et efficace et beaucoup de patience

Cozy Paws

Apr 21, 2024  on Shopify

I was struggling so much till I spoke to Sandy, she was clear and efficient and resolved my query so quickly. She went above and beyond to ensure i understood everything, great service really recommend, 10/10.

Vaakso

Apr 21, 2024  on Shopify

Fast and comprehensive response from Sherry! Gave a clear answer to my question, and even provided photo instructions of the actions I need to take. 5/5 I do recommend.

NU

Apr 21, 2024  on Shopify

It’s not often that 24/7 support is actually 24/7. However, I’m not going to lie. The support, alone is 6 out of 5 stars. Then there is the way that the DSers support, effortlessly make you feel at ease and go above and beyond to make sure you know you’re in safe hands. When they say they will do all they can… They do more than any other support team, and trust me. I’ve worked in digital with some of the top suppliers. None of them touch the service I received from Villanelle this afternoon. The company need to fast track this one and into management. The support, refreshingly amazing. I literally just read this back, I should be paid for writing such a review. I’m not, I’m just really taken back and amazed at the support. Thank you Villanelle, and the team behind you.

Luv Meows

Apr 21, 2024  on Shopify

I had an incredibly positive experience with the DSers support team, especially with Sherry. From the first contact, she was extremely attentive, patient, and effective in solving my doubts and issues. It's rare to find such a dedicated and committed professional to customer satisfaction as Sherry has proven to be. She didn't just answer all my queries in a clear and comprehensible manner but also went the extra mile to ensure that I was completely satisfied with the solutions provided. Her professionalism and ability to handle situations truly stood out. I highly recommend DSers' service for having professionals like Sherry on their team. Her assistance made my experience with the platform much smoother and more enjoyable. It's a pleasure to know that we can count on such efficient and friendly support. Thank you, Sherry, for all the help. You really made a difference!

Frenzic

Apr 21, 2024  on Shopify

Villanelle helpt me get back into my account again and she helped me very quickly. The respons time was also very quick!

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