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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Smart Chef Solutions

Apr 23, 2024  on Shopify

DSers is a very nice app allowing dropship with a perfect customer support line. My experience with Sally on the support line was amazing, she helped me solve my issues solving my problem and provided help deserving of at least 5 stars. Very fast responses, images with explanations, patience, and extreme kindness. Love it :)

FLUFFYBRUSHCO

Apr 23, 2024  on Shopify

Irena was very helpful helping me with linking my aliexpress account to my Dsers account! She helped me fulfill my order

UNIQUE-AF

Apr 23, 2024  on Shopify

This review serves to commend Rfimp of Dsers for the wonderful service I received regarding my issues. I am very pleased and looking forward to the continued great business relationship we have established.

All for my home 365

Apr 23, 2024  on Shopify

Isla from the customer service was quick and super helpfull. Dsers customer service team is really great

The Pandoow

Apr 23, 2024  on Shopify

My experience with the customer service was really good. Isla was very patient and precise. Their support was extremely helpful. Highly recommended! Thank you.

OUTONO

Apr 23, 2024  on Shopify

Trabalho incrivel, muita paciencia, me ajudou em absolutamente tudo, nem sei como agradecer, muito obrigado

Minha loja

Apr 23, 2024  on Shopify

Nota 1000 para Olivia que me ajudou e muito, deixou tudo bem claro, onde eu estava há dias com dificuldades, as palavras de gratidão são muitas pelo atendimento que eu tive.

Naughty Toyz

Apr 23, 2024  on Shopify

i needed help with some shipping and payment stuff and Olivia helped me do that she was very kind and knowledgeable. thank you Olivia for your help.

Gresanry

Apr 23, 2024  on Shopify

Working with krystal is a top-notch. Whenever I've had questions or encountered any issues, krystal has been incredibly responsive and helpful, ensuring that I can keep my business running smoothly. It's rare to find such dedicated support in today's digital landscape, and it's one of the many reasons why I highly recommend DSers to anyone in the dropshipping world."

Loja O Mundo e Elas

Apr 22, 2024  on Shopify

Estou sempre sendo muito bem atendida pela equipe dser. Muito obrigada pela ajuda, paciência e por resolver meu problema com rapidez. Nota 10 para seu atendimento

Moisturizee

Apr 22, 2024  on Shopify

Great service! Jully did an amazing job for me, they respond right away and are very attentive and helpfull on every issues we may have, thank you so much!

scrubboutique4

Apr 22, 2024  on Shopify

I worked with Rfimp on a mapping issue. Very patient with me and very helpful. I was able to resolve the problem and get my order in.

Ozthentic

Apr 22, 2024  on Shopify

Rfimp was excellent in providing quick and effective customer service on messenger. Every time I've asked for help on messenger it is very quick and effective for Dsers/Aliexpress support even on the free plan. Highly recommend it based on customer service.

November Brown Fashions

Apr 22, 2024  on Shopify

When i first started using this service it put me on the $19 plan so I wanted to cancel my plan because I didnt wnat it charging me that much anymore. I didn't know it had a basic free plan, but the customer service representative "Aimee" helped me choose a free basic plan to continue using the service. Thank you.

Mamãe Merece

Apr 22, 2024  on Shopify

Tive um atendimento exemplar e muito prestaivo com a Aimee. Feliz em ser atendida dessa maneira. Obrigada.

Oceans Optics

Apr 22, 2024  on Shopify

Fantastic service! Ive used the chat a few times to get me out of a pickle. The staff are amazing! Isla helped me the last time and was so proffessional, quick to respond and solved my problem in a flash. Thank you DSERS make sure you give ISLA a bonus!

My Store

Apr 22, 2024  on Shopify

I worked with Isla to sort out my issue with DSers and she was amazing helping me out. I highly recommend DSers support!

Bright Star Merch

Apr 22, 2024  on Shopify

Great Product Supplier... GREAT Customer service by Sherry... she definitely helped with getting my orders processed quickly and efficiently... Super customer care by her!!! a definite 5 STAR customer service rep!!!!

SmartFast - store

Apr 22, 2024  on Shopify

I had the same problem for over 1 month. I contacted Dsers support, with the attendant Lucy. She quickly understood my problem and helped me solve it on the same day, thank you very much!

Organica

Apr 22, 2024  on Shopify

I had created test order as I am working with Shopify and Dsers for the first time. The test order went well but I was surprised to find that the order was awaiting processing on the Dsers site. I IM'd customer assistance and the person who helped me was quick and provided a solution as well as explained to me how this is supposed to work. I appreciate the quick response in addressing my issue.

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