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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Dbestey

Apr 27, 2024  on Shopify

I had an absolutely wonderful experience with Bianca from DSers.Bianca's customer service skills are exceptional. She was patient, attentive, and genuinely invested in solving my problems, showing great expertise in all the technical details. Her advice was not only practical but also insightful, helping me leverage DSers to its full potential. I'm thoroughly impressed by her professionalism and the personalized service she provided. It’s clear that Bianca is a valuable asset to the DSers team. Thanks to her support, I feel much more confident in managing my e-commerce business. Highly recommended!"

ignitiks

Apr 27, 2024  on Shopify

i was really glad to chat with Chrissy he fixed my error very quickly that i was facing while working on my store.

Trend Style Clothing

Apr 26, 2024  on Shopify

Chrissy was extremely helpful and took the time to correct my problem. I thought I was going to lose the sale because of an error. If I can a direct line to Chrissy, that would be great

Sniff Smart

Apr 26, 2024  on Shopify

Very happy with Vivian and the Dsers-AliExpress team they answer very quickly and are more than helpful and make everything really simple with photos of where to go and what to click to get your store running smoothly

ARONEW

Apr 26, 2024  on Shopify

They are awesome to work with, Olivia helped me with ease and was able to guide me through the process and with all of my questions. Olivia responded quickly and was able to get everything done within 5 mins. I definitely recommend using DSers for Dropshipping. Thanks again! 5 STARS!

BluGrin Mart

Apr 26, 2024  on Shopify

just talked to someone named( VIVIAN ) in Daser's help center chat, she talked to me very well and helped me very well she is very helpful and kind , she solved my problems in a few minutes thanks a lot VIVIAN

Icy Minded

Apr 26, 2024  on Shopify

Amazing service from DSers. Thank you Vivian for solving all our problems in a matter of minutes! Awesome attention.

My Unpack

Apr 26, 2024  on Shopify

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be ..

Wisebox

Apr 26, 2024  on Shopify

I 100% recommend Dsers! Wendy was very responsive and highly competent; she was also very instructive. I am new to dropshipping and had issues with a supplier while I had ongoing orders. I didn't know that we could switch to another supplier without having to change the information on that supplier's page. Wendy was a tremendous help and supported me from start to finish. She even took initiative to correct a mistake made. She went above and beyond with me. A thousand thanks to WENDY and DSERS

Little Lumina

Apr 26, 2024  on Shopify

very fast and competent help. My problem has been solved, I will spend a lot less time on my orders in the future and the customers are happier too. Thank you

Baby Tunes

Apr 26, 2024  on Shopify

Support incroyable, problème qui n'en était pas un résolu en 1 minute + nombreuses explications. Service au top ! Je recommande ! 1000 Mercis

Mylove Mypet

Apr 26, 2024  on Shopify

Ich habe heute mit nette Isak gechattet und er hat mich sehr schön geholfen und für mich zeit genommen um meine Probleme zu lösen vielen Dank Isak und diese Welt braucht viel mehr wie Ihnen .. Helfen mit Herz! Danke.

The Downtown Dollar Store

Apr 26, 2024  on Shopify

Great experience! Wendy was very helpful and knowledgeable in resolving my issue. She was able to quickly resolve the issue and was friendly throughout the interaction. I was trying my level best online on shopify and looking for a resolution but after a full 30 min lookout for the same i tried the chat section and was able to get the solution of my problem in 5 minutes. Thank Alot WENDY..

ZAKTRENDS

Apr 26, 2024  on Shopify

I recently had the pleasure of interacting with Isac from the Dsers team, and I must say, his professionalism and dedication were beyond impressive. From the moment I reached out with my issue, Isac demonstrated a high level of patience and expertise, ensuring that he understood my problem fully before proceeding with solutions. Isac was not only adept at diagnosing the issue but also exceptionally skilled in resolving it efficiently. His approach was systematic and thorough, which reassured me that I was in capable hands. Throughout the process, Isac maintained a calm and professional demeanor, even when faced with complex challenges, making the entire experience stress-free for me. Thank you very much!

Everglen

Apr 26, 2024  on Shopify

I have multiple problems on Dser and Sandy was the one who helped me solve them. Quick and efficient.

Just Fashon

Apr 26, 2024  on Shopify

He/She was very kind. Helped me very swiftly. I was getting frustrated because I could not find the answers but I got helped very good! 10/10 experience!

BKMerchant

Apr 26, 2024  on Shopify

I must say, the experience exceeded my expectations! From the moment I reached out with my issue, Person was incredibly attentive and proactive in helping me resolve it.

Hitech House

Apr 26, 2024  on Shopify

Big thank you to Isak he was fast to fix my problem a seconde. everything its perfect now, GOOD JOB Isak

Queens Luxuries

Apr 26, 2024  on Shopify

I absolutely LOVE BLANCA ! She has excellent customer service, she really took the time to understand what I really needed. She also went above and beyond she is so kindhearted and loving. She’s got the most positive attitude and the most positive energy. I’m so glad to have experienced her service today.

BeautyProEx

Apr 26, 2024  on Shopify

Sherry was so helpful! I only has a short question to ask, but she provided the best results and answers I could've ever asked for. Thank you Sherry!

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