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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Peace Pod™

May 01, 2024  on Shopify

Best support team ever, Olivia replied in 2 minutes and resolved in less than 3. super kind and the service is the most reliable and the most useful feature to get started are free, so this is the best app.

Global Fashion

May 01, 2024  on Shopify

Thanks a lot dear Vivian. You solve my big problem,that I have been last 2 month. You are very kind and Big Respect ✊

Lulladise

May 01, 2024  on Shopify

Excellent and quick service! Colleen was very helpfull and provided screenshots to facilitate and show how few processes work in Dsers. Thank you!

Astoria

May 01, 2024  on Shopify

Fiable et rapide le service d'assistance répond exactement à la demande et rapidement. Le service Dsers est vraiment pratique. Merci à eux ! Je recommande.

Aura

May 01, 2024  on Shopify

Excellent customer service! Quick, straight to the point and concise with any problem that may surface, I must express my gratitude to one of the employees, Colleen, for the diligence and great service he/she gave me.

LockGuard Pro

May 01, 2024  on Shopify

I had some questions after getting the first shopify orders. So, I went to messenger and an agent named "Aurora" helped me by answering my newbie questions :) I'm cleared with my questions now. Thanks to Aurora!

KuchennyDom.pl

May 01, 2024  on Shopify

Customer service is top notch, I had my issue resolved in 2 minutes. Vivian walked me through the entire process and made sure I clicked what I was supposed to click. Highly recommended!!!

Shopra

May 01, 2024  on Shopify

I want to thank the Dsers team for their excellent customer service, with a special thanks to Raphael who assisted me very well and resolved my issue instantly.

Mamute Shopping

May 01, 2024  on Shopify

I needed support from Dsers and in 32 years of my life this was the best service I received. Responsive, patient and committed to solving my problem 100%. Thank you very much Wendy!

Amuse All

May 01, 2024  on Shopify

I've been using DSers since I started dropshipping. The 24k+ 5 star reviews should be proof enough that this is the goto company to work with when dropshipping aliexpress products. Am I've only used the free version! Today is another example of why I stick with them. I contacted support via messenger and immediately was helped by Wendy. I was looking at my options to move my store to Wordpress and Wendy took the time to show me exactly how I could do that if I decide to make the move. She didn't try to upsell me on anything, just showed me how to do this for free. To get the support so quickly and so friendly is exactly what I needed. So thankful for Wendy's help!

Reverence

Apr 30, 2024  on Shopify

Customer service was really helpful and provided prompt responses and even went further and provided me with additional information.

Really Cool Stuff

Apr 30, 2024  on Shopify

I just want to thank Lena for chatting with me for literally 2 hours to help get things figured out, it was much appreciated and you really know your stuff! thanks!

Casa Mefyto

Apr 30, 2024  on Shopify

Ótimo app. Fui muito bem atendido pela Sandy. Espero que os tecnicos consigam resolver meu problema.

Ghori Products

Apr 30, 2024  on Shopify

trash app, i received 45 order today and i had to cancel all of them because of the dumb price update dser have done, it has completely messed up my pricing.

BRDMillerLLC

Apr 30, 2024  on Shopify

Irene was so helpful, kind, considerate, patient and amazing! Why can't every customer service representative or customer associate be like this. How awesome sheis! She was helping me and it felt to be a long time. It was no worry for her. Thank you Irene!

FourSeasons Treasures

Apr 30, 2024  on Shopify

Sally was very helpful and profesional, also refreshing to talk with someone using emojis, she sorted my problem in few minutes, with easy step by step and screen shots guidance, 5* for the service

L3 Supply Co.

Apr 30, 2024  on Shopify

Great customer service, they were prompt in getting back to me and helped me walk through my inquiry. I highly recommend!

Dali Ofertas

Apr 30, 2024  on Shopify

Fui atendido pela Sylvia que tirou todas as minhas dúvidas e me direcionou para a solução dos meus problemas! Ótimo atendimento. Obrigado Sylvia!

My Store

Apr 30, 2024  on Shopify

Aimee was super helpful and fast with answers. She was very professional and explained everything clearly!

Pleine Lune

Apr 30, 2024  on Shopify

I just spoke with Alice and she was amazing! She was fast in replying and helpful. She even sent me screenshots of steps to resolve my issue. I'm glad I spoke to her! Thank you so much!

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