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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Solinh

May 31, 2024  on Shopify

I am extremely satisfied with Wendy. You answered all my questions very quickly and professionally. Very good service

For The Girly Girl

May 31, 2024  on Shopify

I have to say I have had excellent service all the way! Sometimes I have issues because I am not used to doing things on the computer or Internet and this stuff is very foreign to me, but I have a customer service representative like the last person I had Blanca, who was absolutely excellent and really took their time and gave me a lot of their time to help me get through the issue I was having. I really appreciated her A+++++ service ! Thank You

House of Yorkie

May 31, 2024  on Shopify

Holly with Dsers was very helpful! Gave me instructions and screen shots, so I can now solve my issue at my pace.

WEB FUSION

May 31, 2024  on Shopify

i used customer support for the first time today, and Lily responded promptly with accurate, detailed answers. She understood my needs and provided clear, implementable solutions. Thank you, Lily, for your expertise and kindness!

MANDALA

May 31, 2024  on Shopify

Chrissy fue muy amable y me guió paso a paso hasta solucionar mi problema y todas las dudas que tenía ¡Excelente atención!

Hatchy

May 31, 2024  on Shopify

I talked to Ralla and my experience was very positive. I received a very fast, professional and helpful support! Thank you so much :)

Brytly

May 31, 2024  on Shopify

Krystal was super helpful and kind during the time she was helping me figure out a problem. She was able to solve it right away without any stress on my part. It was a pleasure working with her.

Lumarae

May 31, 2024  on Shopify

Colleen helped me very quickly with my issue with importing specific products... I was having this issue for a couple days! Her solution was clearly conveyed and I am now able to proceed with my business. Thank you very much Colleen!!

One Style On The Go

May 31, 2024  on Shopify

Selena was very helpful throughout the whole process! She offered so much information and tips with images and step-by-step instructions!

pocketbikes.pl

May 31, 2024  on Shopify

Good app and also very good customer support. Vivian replied to my question via messenger very fast and answered me with everything i needed to know. 5/5!

Kerovo

May 31, 2024  on Shopify

I got in contact with Vivian to help me out with a problem, she was very helpful and kind, very patient and nothing was too much! she had the answer to my problem within minutes! thank you very much and great customer support

HelloCard

May 31, 2024  on Shopify

I love this application and Myra is a great help, she replied instantly and found me a solution very quickly! She's awesome, I recommend her :)

guirlandastore.com

May 31, 2024  on Shopify

Wonderful service, very helpful and professional, while it didn't solve my problem, I didn't rest, I'm very grateful for the service, it deserves 1,000 , your namw is WENDY

Global Grabs

May 31, 2024  on Shopify

I recently had the pleasure of dealing with Wendy and I must say, the experience was exceptional. I was having some account issues that needed immediate attention, and Wendy was incredibly helpful throughout the entire process. From the moment I reached out, Wendy’s friendly demeanor and positive attitude made me feel at ease. She listened patiently as I explained my situation, and it was clear that she genuinely cared about resolving my issues. Wendy was not only knowledgeable but also very efficient, quickly identifying the problem and walking me through the necessary steps to fix it. I’m grateful for Wendy’s assistance and highly recommend her for any account-related support. Thank you, Wendy, for your outstanding service and for going above and beyond to help me out!

CustomTonClavier.fr

May 31, 2024  on Shopify

Parfait ! Un servie de haute qualité et une rapidité incroyable par chat Messenger ! Je recommande ! Merci

Badaci

May 31, 2024  on Shopify

Raphael is the best customer support agent in the world. He should be given a huge raise :) He helped me resolve an issue very quickly and DSers has been pretty good to me overall. Not the best UI but it works pretty well.

Charmaza

May 31, 2024  on Shopify

I needed help setting up some products I imported from DSers to my shopify store, and Wendy was quick and knowledgeable in fixing the problem. Thanks!

Travel Hub

May 30, 2024  on Shopify

Aimee is GREAT, she not only assisted me, but she also taught me how to solve the problem if the happened again.

AMARINSKY

May 30, 2024  on Shopify

Isla me ayudo a solucionar todas mis inquietudes y problemas que afronte en mi primer pedido por medio de Dsers, es un extraordinario soporte y sobretodo muy rapido y en español. Muy buena actitud.

Pet Palace

May 30, 2024  on Shopify

Very nice and patient with me on fixing my order. Was able to explain what went wrong and what to do next time for future orders. Alice helped me

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