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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Loja Yunis

Jun 02, 2024  on Shopify

Ola gostaria de agradece o suporte dado pela Krystal da Dsers. me ajudo de mais. e rapido. estava quase desistindo da dsers. mais ai ela me ajudou teve paciencia de me explica e me forneceu um agente muito rapido. parabens.

Octagoon

Jun 02, 2024  on Shopify

Lily, Lily, I wanted to take a moment to express my sincere gratitude for your assistance. Your professionalism and quick responses to my questions were greatly appreciated. Your help made a significant difference, and I am truly grateful for your support

SMARS SHOP

Jun 02, 2024  on Shopify

Just started using this app and when I faced a problem, I asked for support via chat and in a couple of minutes Krystal answered and solved everything. Customer support is great and the user interface and integration with the store are also smooth and well done

Ivoxys

Jun 02, 2024  on Shopify

Rita. Best support ever. Fast, friendly, and incredibly efficient. Every time I've had an issue, the response was swift and the solution spot on. I highly recommend their service. Thank you for consistently exceeding expectations!

My Store

Jun 02, 2024  on Shopify

Great support :X. I am so sastisfied with Dser's fast reply and professional set up again. Many thanks. :)

Tiliz store

Jun 02, 2024  on Shopify

atendimento ótimo! Rita totalmente atenciosa! Isak também que me atendeu por e-mail esta de parabéns, muito especifíco ao problema!

Lobo Marcas

Jun 01, 2024  on Shopify

Gostei muito do meu suporte que foi com a Lydia,Ela me ajudou bastante e conseguiu resolver meu problema!

Lovie Bee Boutique

Jun 01, 2024  on Shopify

The service I received was extremely helpful. The representative was amazing and assisted me diligently with all my questions and reassured me of all my concerns.

BARISTALIA

Jun 01, 2024  on Shopify

Support technique très réactif qui m'a apporté une solution rapidement. Merci à Sandy pour son aide précieuse.

My Handy Store

Jun 01, 2024  on Shopify

Wendy from support team was super-fast to answer my question as well as to solve my problem with mapping a bundle. Great job and thank you!

emmarket

Jun 01, 2024  on Shopify

Je suis pleinement satisfait du service fourni par Wendy et DSers. Leur assistance a été extrêmement utile et je recommande vivement leur service à tous ceux qui cherchent une solution de traitement des commandes efficace et fiable."

My Store

Jun 01, 2024  on Shopify

Support Advisor did a phenomenal job for me, he answered all my questions with full knowledge of the topic. My rating is 5+++++, thank you;

eyelloo™

Jun 01, 2024  on Shopify

the customer sevrice team are super nice, I have a questions and they reply me asap, btw thanks to the one helps me called Sherry!

Trends Emporia

Jun 01, 2024  on Shopify

I had an outstanding experience with Holly from the Shopify support team. She helped me resolve my issue quickly and efficiently. Holly was incredibly knowledgeable, patient, and friendly throughout the entire process. She took the time to understand my problem and provided clear, step-by-step instructions that made everything easy to follow. Her professionalism and dedication to excellent customer service truly stood out. Thank you, Holly, for your exceptional support!

New Best Product

Jun 01, 2024  on Shopify

Cet homme nommé Blanca m'a beaucoup aidé, il a été patient avec moi et m'a envoyé des captures d'écran comme un petit enfant Et j'ai tout compris et résolu mon problème, merci encore Blanca.

Iris Essentials

Jun 01, 2024  on Shopify

I recently had the pleasure of working with Chrissy from DSers customer service, and I must say, the experience was nothing short of exceptional. From the very first interaction, Chrissy's professionalism and dedication to helping me with my issues were evident. Chrissy was incredibly knowledgeable about the DSers platform and was able to answer all my questions with ease. She provided clear, concise explanations and guided me through the troubleshooting process with patience and understanding. Her ability to simplify complex issues and offer practical solutions was truly impressive. What stood out the most was Chrissy's genuine commitment to ensuring my satisfaction. She went above and beyond to follow up on my case, making sure that all my concerns were addressed and resolved. Her friendly demeanor and positive attitude made the entire experience enjoyable. Thanks to Chrissy, I was able to get back to running my business smoothly and efficiently. Her support was invaluable, and I am grateful for the outstanding service she provided. If all customer service representatives were like Chrissy, the world would be a much better place. Thank you, Chrissy, for your exceptional help and dedication!

Vintora

Jun 01, 2024  on Shopify

Lily was very easy to work with, and also solved my problem very well. Also further helped me with future orders!

kidoroom

May 31, 2024  on Shopify

Jesse helped me solve a log in problem I was having. Her response was quick and she efficiently helped me. She is very nice. Appreciate her help.

ayreezofficial

May 31, 2024  on Shopify

I contacted customer support for clarification on locations where they can dropship and also details of suppliers. Wendy, the customer support agent who assisted me, was very prompt in response and helpful. Even providing me screenshots on where to go to take me to where I can see further info. Great customer support!

gourdeavenue

May 31, 2024  on Shopify

Service réactif et à l'écoute des besoins du client. problèmes réglés rapidement merci Sandy !

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