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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Apr 30, 2024  on Shopify

Aimee was super helpful and fast with answers. She was very professional and explained everything clearly!

Pleine Lune

Apr 30, 2024  on Shopify

I just spoke with Alice and she was amazing! She was fast in replying and helpful. She even sent me screenshots of steps to resolve my issue. I'm glad I spoke to her! Thank you so much!

Knotorious

Apr 30, 2024  on Shopify

Aimee has been extremely helpful in dealing with my product SKU issue in record time. Her replies are quick, clear, and always on point. She's very knowledgeable, kind, friendly, and a great help. She made working with DSers very easy after I'd struggled with my issue for weeks. Glad to see this company taking its customer support really seriously by having great customer support agents. Thank you a lot!

visagelens

Apr 30, 2024  on Shopify

Today I received amazing service from a representative named - Olivia Very caring and attentive. And also very patient even though I had a lot of questions and as a beginner I don't really understand how everything works. Gave me a precise explanation and really there is no such service anywhere, thanks for the help :)

Gadgets2fix

Apr 29, 2024  on Shopify

Jenny in service was super helpful and walked me through exactly everything I needed to know. Highly recommend if any help is needed

Minha loja

Apr 29, 2024  on Shopify

Fui atendido por Ralla. Muito bom o atendimento, rápido e com preocupação em resolver. Grato pela sua atenção!

Shopping New Store

Apr 29, 2024  on Shopify

Obrigado Irene estava realmente perdido e em menos de 2 minutos você com seu pleno conhecimento e vontade de contribuir me ajudou a resolver uma situação de troca de loja inativa e ainda me ensinou a fazer. Grato.

Rêveur

Apr 29, 2024  on Shopify

Irene was so helpful and we were able to solve the problem in a very short amount of time. Thank youu!

Shepherd Outdoors | Trusted Outdoor Gear Made for Adventure

Apr 29, 2024  on Shopify

I am new to dropshipping. I placed an order which failed and started to panic. I then went to "chat" on DSers and they resolved all the issues and got the order placed for me! What a relief!

Avaliya home

Apr 29, 2024  on Shopify

DSers' live chat support is exceptional! Quick, efficient, and always ready to assist. A valuable resource for any dropshipper navigating the complexities of e-commerce.

Cherry Label

Apr 29, 2024  on Shopify

JULLY from DSER explained why my dser wasn't connected to my aliexpress. Jully investigated that i was connected to the wrong aliexpress account and was very patient with me. Excellent support team!

Kawaii Era

Apr 29, 2024  on Shopify

I got my first ever order and I didn't know how to fulfill it. So, I went in messenger to get help from them, and an agent named "Alice". She helped me with everything step by step. It was so helpful! Thanks to Alice! <3

Palazzo Lighting

Apr 29, 2024  on Shopify

The DSers team have never failed to help me out, right in the moment I needed it. Big thank you to Isla who was able to quickly understand the issue I was facing and help me with a solution. Saves SO much time mucking about.

My Store

Apr 29, 2024  on Shopify

I had spent an hour looking for something on the app. Finally, I checked the chat and was taken to the place I was looking for in like 3 minutes! What a great help. Thanks to Lily!!!

OrArlet

Apr 29, 2024  on Shopify

Jenny helped me today after struggling alot to transport my product to dsers she helped me to upgrade. so thankful.

loommii

Apr 29, 2024  on Shopify

Great app, I'm happy with the service, plus the customer support. Fast response time, right on point to solve my issue, thanks to Selena.

Mystic Merchant Hub

Apr 29, 2024  on Shopify

Aurora helped me figure out my subscription in a quick and efficient way. I also struggled how to find the review on the desktop version but she helped me every step of the way and made it easy for me. Thank you Aurora for the great customer service. It was much appreciated!

Drop Dash

Apr 29, 2024  on Shopify

I got help from lily, she was amazing she helped me set up manual shipping and mapping my products, would recommend her services

Styglo

Apr 28, 2024  on Shopify

I love Dsers, makes it so so easy to handle and fulfill orders. I use also CJ dropshipping but at the end i find always the perfect match products on DSERS , Cj is kind of complicated and prices much higher. Also support is amazing, in just 2 minutes with the help of Isla, i fixed a ''ghost order'' that was not being fulfilled, due to some mistake of mine, with the help of their staff .Thanks a lot isla

The Zen Home

Apr 28, 2024  on Shopify

The customer service for this app is amazing. Honestly made me use this app just because they care about their customer's problems. Shout out to Lucy for helping me out with my problems.

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