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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,351)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Peeli Active

Apr 28, 2024  on Shopify

Lucy was fantastic, very helpful and patient. I deeply appreciate the help she gave me and showed me new information on on Dsers, I have't yet figured out how to do on my own. She even deleted old stores for me.

Turpelamia

Apr 28, 2024  on Shopify

When I needed help with an error in DSers, Lucy provided very prompt assistance in Messenger to help me with an error regarding shipping. She provide clear instructions on what to do and was very prompt and professional. Thank you.

Modern Comfort

Apr 28, 2024  on Shopify

I am grateful that Blanca was the one assigned to assist me with my issue. She demonstrated exceptional kindness and patience in promptly resolving my concern. I appreciate her assistance. It was really nice to talk with her.

Merezis

Apr 28, 2024  on Shopify

Sherry from DSers absolutely is wonderful. She knows her job, fast, professional and very welcoming. I should get some information in DSers, I left a message there and very quickly she reacted and explained to me what I needed. I am completely satisfied with her service. Thanks to DSers and thanks Sherry

BabyBebe

Apr 28, 2024  on Shopify

Dsers always has had the best support service. Kudos for Dsers support team, always at the rescue. Thank you Lucy! you've been amazing, keeping it 100 through all my inquiries.

Brasil Digital Express

Apr 28, 2024  on Shopify

Atendimento 24 horas! rapido retorno, atendente Blanca muito clara em suas explicaçoes! SENCACIONAL!!!

Cosmo Elegance

Apr 28, 2024  on Shopify

Ralla was so helpful, I was explained everything step by step and she has solved my issue within minutes.

ProBrush360

Apr 28, 2024  on Shopify

I like working with the DSers platform with the support team, especially with "Chrissy". They are very responsive and are available until you solve all your problems. Congratulations and keep it up!

LuxeBrush

Apr 28, 2024  on Shopify

Quick, customer-focused, and solution-oriented, I recommend it 100x100 , todo muy rápido y sencillo .

Kittiel

Apr 28, 2024  on Shopify

Irene responsed to my message extremely fast and was very patient with me. Problem resolved. Fantastic service.

ABIDELS

Apr 27, 2024  on Shopify

very helpfull chat service. help mw out to sort out the issues very fast and undrestanding customer service. Thanks.

Laluoxx Mirror

Apr 27, 2024  on Shopify

DSers has been a good experience so far. Rita helped me a lot today and showed me patience and helped me solve the issues I had

Fresh Juice™

Apr 27, 2024  on Shopify

Although we are still in the process of resolving the issue, "Wendy" was very friendly and responsive. You have solved my problem excellently. Thank you "Dsers", thank you "Wendy". We will soon solve the problem by working together.

Outlet FastLane

Apr 27, 2024  on Shopify

I would like to say that the service is 1000, it was fast, effective and explanatory, it solved my problems in minutes, thank you very much for the excellent support

BRYKD

Apr 27, 2024  on Shopify

The customer service is amazing I messaged them and they replied in only a few seconds, Raphael was very nice and he helped me resolve my problem immediately.

Dogbol

Apr 27, 2024  on Shopify

Wendy has been of a great help answering all my questions when I faced a few difficulties when using the app. Thanks a lot.

Trump Voters Essentials

Apr 27, 2024  on Shopify

Blanca has been extremely helpful. I received support in a few minutes; he guided me through the process and made sure I clicked what I had to click. Highly recommended!

Dbestey

Apr 27, 2024  on Shopify

I had an absolutely wonderful experience with Bianca from DSers.Bianca's customer service skills are exceptional. She was patient, attentive, and genuinely invested in solving my problems, showing great expertise in all the technical details. Her advice was not only practical but also insightful, helping me leverage DSers to its full potential. I'm thoroughly impressed by her professionalism and the personalized service she provided. It’s clear that Bianca is a valuable asset to the DSers team. Thanks to her support, I feel much more confident in managing my e-commerce business. Highly recommended!"

ignitiks

Apr 27, 2024  on Shopify

i was really glad to chat with Chrissy he fixed my error very quickly that i was facing while working on my store.

Trend Style Clothing

Apr 26, 2024  on Shopify

Chrissy was extremely helpful and took the time to correct my problem. I thought I was going to lose the sale because of an error. If I can a direct line to Chrissy, that would be great

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