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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Shopify

Reviews (672)

Overall rating
4.7

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

ZIGA. Tel Aviv

Dec 20, 2024  on Shopify

Over $5,000 in additional income this month with only $150 spend. This application is simply Game changer for my business. And the customer support is always top-notch.

BACOMB

Dec 11, 2024  on Shopify

L'assistenza è molto disponibile ed è subito pronta ad aiutarti , poi l'app è molto semplice da usare e veloce senza perderci troppo tempo dietro.

AVORA

Dec 09, 2024  on Shopify

Very useful application, easy to install, run and manage. Makes my communication with my website visitors very convenient. Highly recommend! ☕

ZIGA. Tel Aviv

Nov 30, 2024  on Shopify

Dondy is an app that has been bringing me several thousand euros in additional revenue per month since I installed it. And above all, the customer service is absolutely exceptional, always extremely responsive, and very generous with advice.

My Store

Nov 25, 2024  on Shopify

Thank you for sharing this APP, it works great, now I choose the free plan, because my store still under creating, but I have a good feeling about it. maybe someday we will choose premium plan or others, couldnot confirm right now.

אמילי הלבשה תחתונה - Emelie Lingerie

Nov 21, 2024  on Shopify

Exactly the app I was looking for! First of all the support is amazing, I was guided in zoom meeting on the app and how to set everything with the best practice. And for me as owner of ecommerce store it was exactly what im looking for! Amazing ROAS on my campaings and on automated messages for abandon carts or other segments. This app is exatcly what every store owner needs

IRIS 243

Nov 21, 2024  on Shopify

Je suis très satisfaite de Dondy Je ne savais pas que c’était possible d’intégrer WhatsApp à un store Shopify mais je suis très ravie du résultat puisque les clients peuvent me contacter directement pour se renseigner des formalités

The Frenchie Co

Nov 20, 2024  on Shopify

Works great, and they have incredible customer support. I was looking for a long time for an app like this. I recommend it.

Lisstology

Nov 16, 2024  on Shopify

I'm very impressed with this company’s service. Their customer support is excellent always attentive and ready to assist whenever needed. Additionally, the app they offer works flawlessly: it's fast, efficient, and super easy to use. It makes everything much simpler, and I haven’t encountered any issues while using it. I highly recommend their services for the quality and care they put into every detail.

HIGH TREND

Nov 12, 2024  on Shopify

It is a great tool. It has everything I needed for my website. And the customer service is fast. I really like this .

MountMiller

Nov 06, 2024  on Shopify

Worked very well for us. The support is top notch and very responsive and courtous. Will recommend

Vapors Space

Nov 05, 2024  on Shopify

"I highly recommend XYZ Upsell & Cross-Sell for any Shopify store owner looking to boost their sales and offer a more personalized shopping experience. It’s incredibly easy to install, with a user-friendly interface that integrates seamlessly with Shopify. The AI-powered recommendations have already started to increase my average order value, and the customer support is top-notch—they responded to my inquiry within minutes. The app also offers a free trial, so you can try it out with no risk, and the pricing is very reasonable compared to other upselling apps. Plus, it’s fully scalable, so it will grow with your store. If you’re looking to increase conversions and improve customer satisfaction, this is a must-have app!”

Atlantide Gioielli

Nov 03, 2024  on Shopify

really bad app, it keeps billing me the 'amount even though I removed the automatic payment, I also talked to the support team. They also refunded me, but in the October invoice I have the same amount again.

My Store

Oct 21, 2024  on Shopify

I recently started using the Dondy WhatsApp app to link my online store, and I couldn't be happier with the results. The setup was incredibly straightforward, and the user-friendly interface made it easy to navigate. Within minutes, I had it connected, allowing my customers to reach out via WhatsApp regarding their orders. This seamless integration has significantly reduced response times and improved customer satisfaction, as inquiries are now managed more efficiently. I've noticed an increase in customer engagement, as the app facilitates immediate support and provides a personal touch that makes interactions feel friendly and direct. Overall,this app has transformed my communication with customers and enhanced the entire ordering process. I highly recommend it to anyone looking to improve their online store's customer service!

The Leather Warehouse

Oct 18, 2024  on Shopify

best customer service I have ever seen. Whenever I have a question or need assistance, they respond within seconds. Whether it's a person or a bot, their replies feel friendly. best WhatsApp marketing app

Artsy Store

Oct 11, 2024  on Shopify

This application is truly impressive! It works very smoothly and is incredibly easy to use. The user interface is intuitive, making it simple to connect with customers without any hassle. It has significantly improved my communication and engagement, allowing for faster responses and seamless interaction. Overall, a highly efficient and reliable tool for anyone looking to manage customer relations effectively.

Sare Ceviz

Oct 10, 2024  on Shopify

Very easy to install and use, great features. Works very well, i m glad i found this app in the store.

Joyas Corazón

Oct 09, 2024  on Shopify

Hasta el momento usando la versión Free, todo Excelente, en un futuro si el negocio avanza vamos por la versión Pro

Brothershub

Sep 30, 2024  on Shopify

Shopify offers an intuitive platform for building and managing online stores, with a wide range of customizable templates and powerful e-commerce tools. Its user-friendly interface makes it accessible for beginners while providing scalability for growing businesses.

jamesandstevenmx

Sep 29, 2024  on Shopify

It is a great tool. It has everything I needed for my website. And the customer service is excellent and fast.

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