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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (427)

Overall rating
4.8

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

EverydayEssentialsStore

Sep 17, 2024  on Shopify

Dondy did a great work and was willing to go beyond his assignment. Good and quick communication. Overall great guy and amazing work

Gaming Wala Bhai

Sep 16, 2024  on Shopify

It's so easy to integrate this plugin and for initial startup it's free to use and there pro features are amazing for big and developed startups

דיל ישיר

Sep 14, 2024  on Shopify

this app is a must have for any shopify store, the recovery rate is much better than email or sms. the support are very friendly i recommend everyone to try it!

Italian Deli Online

Sep 03, 2024  on Shopify

The Dondy:WhatsApp Marketing + Chat app is great, and the Customer Service is even more impressive. I got helped by Tamir and he was amazing. Loved the experience.

UBUD

Aug 26, 2024  on Shopify

Very easy to use and sync with the store. It does exactly what you want when you're looking to incorporate a WhatsApp button into the store. It's perfect.

Jamalooke

Aug 21, 2024  on Shopify

As usual, very useful ,very user friendly interface , it helps a lot upscaling our sales funnel. Very pleased

My Store

Aug 19, 2024  on Shopify

I've been using the Dondy WhatsApp app for my Shopify store, and it has been a game-changer. The integration was seamless, and it allows me to connect with my customers directly through WhatsApp, which has significantly improved communication and customer satisfaction.

Dropify

Aug 19, 2024  on Shopify

The best app ever i ve used in my career for whatsapp costumer support with no watermart no nothing all free and fully easy to use and I am gonna give this app a 5 star

musclefuel

Aug 15, 2024  on Shopify

Very good application Support advisor is available 24/7 They managed me all sittings by sending me a collaboration request on my shopify store. I recommend them Keep going and thank you so much for all work you done

No War Factory

Aug 13, 2024  on Shopify

A good app for abandoned cart recovery. Whatsapp support is great, Fakhrul was patient and kind and they respond right away.

Twinkle Trolley

Aug 11, 2024  on Shopify

Great Tool, i have just started using it and i find it very convenient to get in touch to my customers right away when they have any questions and while they are making there purchase decision. Thanks

Daazio

Aug 08, 2024  on Shopify

I have been using this app for almost 30 days, The customer support they are providing is appreciative. They are still improving some missing features time to time. They still need to improve few things like:- *Customer should have option to send campaign instead of contacting their support team every time to add extra buttons. *GIF option should be added in the campaign. *They only take data from shopify triggers, if customer is using different app for checkout they can't track it and still sends whatsapp abandoned checkout messages to the customer who successfully placed the order.

Hira Ali

Aug 05, 2024  on Shopify

app is really good and Pedro is the best, he helped me so much with the whole setup and executing everything. He was gem of a person! Superior customer support!

Sunrise Silversmiths

Jul 08, 2024  on Shopify

My experience with this app has been exceptional. Recently, I reached out to the support team and was assisted by a representative named 'Or'. Their response was outstanding - they quickly grasped my issue and provided a spot-on solution. Within seconds, 'Or' helped me realize what I had been overlooking. I'm impressed by both the app's functionality and the competence of the support team. A big thank you to 'Or' and the entire team for creating such a user-friendly experience!

My Store

Jun 23, 2024  on Shopify

I was surprised by the support, it was very fast and accurate and i am very satisfied by the support

EUROPEAN HOUSE HOLD

Jun 14, 2024  on Shopify

padro is the best , quick respond to my messages , i guess this is what everyone looking for Helped me set up automations and campaigns Highly recommend Padro (:

KNACK STYLE

Jun 02, 2024  on Shopify

I had an outstanding experience using this service on WhatsApp. The responses were prompt, the communication was clear, and the support team went above and beyond to assist me. Highly recommend for anyone looking for efficient and reliable service!

Heline

May 28, 2024  on Shopify

This is the best WhatsApp Marketing application I have used to date. It is very intuitive, and the support team is highly responsive. I highly recommend it.

KJ Serums

May 06, 2024  on Shopify

Great App! The tech support and customer service is second to none. They are so patient and helpful and really want to help you increase revenue. I've been very impressed with results so far.

HABRAKADABRA

May 06, 2024  on Shopify

I was surprised by the support, it was very fast and accurate, initially I even thought it was artificial intelligence, doubts/problems were resolved in minutes. Super grateful.

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