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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (978)

Overall rating
4.9

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Osound

Jan 06, 2025  on Shopify

I’ve been using Dondy: WhatsApp Marketing+Chat for a few weeks now, and I have to say it’s a game-changer for my business. Managing communication on WhatsApp has never been this easy! The app is super intuitive and offers a ton of features that have allowed me to automate a lot of messages, saving me a lot of time. I really love the ability to send personalized messages to each contact and segment my list to reach the right audience. The interface is easy to navigate, and it’s enabled me to run full marketing campaigns directly on WhatsApp without needing complicated tools. Additionally, a feature I find incredibly useful is the ability to send real-time shipping updates. Now I can inform my customers about the status of their orders quickly and professionally, directly via WhatsApp. This has greatly improved the customer experience and reduced the number of inquiries about shipping statuses. If you’re looking for a tool to streamline WhatsApp management for your business, I highly recommend Dondy!

ARAL SHOP CLUB

Dec 31, 2024  on Shopify

Il servizio si supporto, è spettacolare, risposte immediate, con supporto anche con immagini, anche per chi è alle prime armi. Davvero grazie infinite

Chicy Boutique

Dec 26, 2024  on Shopify

Dondy has transformed my Shopify store with seamless WhatsApp integration, making customer communication faster and more effective. It's easy to set up, with features like abandoned cart recovery that boost engagement and conversions. The responsive support team ensures everything runs smoothly. Highly recommended!

SOL INVICTUS

Dec 23, 2024  on Shopify

I need a help for my whatsapp buttom on my shopify store: their assistance was very fast and effective.

AF Store

Dec 23, 2024  on Shopify

Hasta ahorita no he tenido problemas con la app, es un botón de WhatsApp para comunicarse con los clientes. Until now i don't have any troubles with it, its just a button of WhatsApp to communicate with the clients.

Nirelia

Dec 20, 2024  on Shopify

User friendly application and great customer service team , set up done within few minutes and co operative response

Aeonabaya

Dec 20, 2024  on Shopify

Excellent Support for WhatsApp API Integration I had a great experience working with Dondy to set up the WhatsApp API for my Shopify store. The team was highly professional, responsive, and made the entire process smooth and efficient. They patiently guided me through every step, ensuring the integration was seamless and functional. Thanks to Dondy, I can now provide better customer service and stay connected with my customers more effectively. Highly recommend their services to anyone looking to enhance communication through WhatsApp!

ZIGA. Tel Aviv

Dec 20, 2024  on Shopify

Over $5,000 in additional income this month with only $150 spend. This application is simply Game changer for my business. And the customer support is always top-notch.

BACOMB

Dec 11, 2024  on Shopify

L'assistenza è molto disponibile ed è subito pronta ad aiutarti , poi l'app è molto semplice da usare e veloce senza perderci troppo tempo dietro.

AVORA

Dec 09, 2024  on Shopify

Very useful application, easy to install, run and manage. Makes my communication with my website visitors very convenient. Highly recommend! ☕

ZIGA. Tel Aviv

Nov 30, 2024  on Shopify

Dondy is an app that has been bringing me several thousand euros in additional revenue per month since I installed it. And above all, the customer service is absolutely exceptional, always extremely responsive, and very generous with advice.

My Store

Nov 25, 2024  on Shopify

Thank you for sharing this APP, it works great, now I choose the free plan, because my store still under creating, but I have a good feeling about it. maybe someday we will choose premium plan or others, couldnot confirm right now.

אמילי הלבשה תחתונה - Emelie Lingerie

Nov 21, 2024  on Shopify

Exactly the app I was looking for! First of all the support is amazing, I was guided in zoom meeting on the app and how to set everything with the best practice. And for me as owner of ecommerce store it was exactly what im looking for! Amazing ROAS on my campaings and on automated messages for abandon carts or other segments. This app is exatcly what every store owner needs

IRIS 243

Nov 21, 2024  on Shopify

Je suis très satisfaite de Dondy Je ne savais pas que c’était possible d’intégrer WhatsApp à un store Shopify mais je suis très ravie du résultat puisque les clients peuvent me contacter directement pour se renseigner des formalités

The Frenchie Co

Nov 20, 2024  on Shopify

Works great, and they have incredible customer support. I was looking for a long time for an app like this. I recommend it.

Lisstology

Nov 16, 2024  on Shopify

I'm very impressed with this company’s service. Their customer support is excellent always attentive and ready to assist whenever needed. Additionally, the app they offer works flawlessly: it's fast, efficient, and super easy to use. It makes everything much simpler, and I haven’t encountered any issues while using it. I highly recommend their services for the quality and care they put into every detail.

HIGH TREND

Nov 12, 2024  on Shopify

It is a great tool. It has everything I needed for my website. And the customer service is fast. I really like this .

MountMiller

Nov 06, 2024  on Shopify

Worked very well for us. The support is top notch and very responsive and courtous. Will recommend

Vapors Space

Nov 05, 2024  on Shopify

"I highly recommend XYZ Upsell & Cross-Sell for any Shopify store owner looking to boost their sales and offer a more personalized shopping experience. It’s incredibly easy to install, with a user-friendly interface that integrates seamlessly with Shopify. The AI-powered recommendations have already started to increase my average order value, and the customer support is top-notch—they responded to my inquiry within minutes. The app also offers a free trial, so you can try it out with no risk, and the pricing is very reasonable compared to other upselling apps. Plus, it’s fully scalable, so it will grow with your store. If you’re looking to increase conversions and improve customer satisfaction, this is a must-have app!”

Atlantide Gioielli

Nov 03, 2024  on Shopify

really bad app, it keeps billing me the 'amount even though I removed the automatic payment, I also talked to the support team. They also refunded me, but in the October invoice I have the same amount again.

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