Reviews: Dondy: WhatsApp Marketing+Chat

Customer reviews: Dondy: WhatsApp Marketing+Chat

Reviews (978)

Overall rating

4.9

5

254
4

13
3

1
2

3
1

4

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

Seamless integration with Shopify for enhanced customer communication.
Robust automation capabilities for personalized marketing campaigns.
Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
User-friendly interface, making it easy for beginners and pros alike to utilize.
Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

Issues with billing or charges after uninstallation reported by a few users.
Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Caluma | Move Their World

Mar 21, 2025 on Shopify

gracias por la version gratis. En cuanto tenga me paso a la paga.

Noor Zara

Mar 21, 2025 on Shopify

Absolutely an amazing and free app. Works fine on my website. Must recommended to all new business owners

Curls Matter

Mar 20, 2025 on Shopify

Super app, wonderful and fast support! recommended!

Pro Fashion

Mar 20, 2025 on Shopify

"I've been using the 'Dondy' app on my Shopify store for a while now, and it's been fantastic! The WhatsApp icon makes it so easy for customers to reach out. It's user-friendly and has significantly boosted my customer interactions. Highly recommend it!"

hemochfritid24

Mar 19, 2025 on Shopify

Great app and great support

RIK

Mar 19, 2025 on Shopify

⭐️⭐️⭐️⭐️⭐️ "Amazing customer service with WhatsApp integration!" I absolutely love the WhatsApp integration on my Shopify store! It makes it so much easier to communicate with customers in real-time. I’ve noticed an increase in sales because of how quickly I can answer customer questions and offer support. Highly recommend it for any Shopify store looking to improve customer service!

voltme

Mar 19, 2025 on Shopify

great app, very recommended

GranolaAddict

Mar 18, 2025 on Shopify

Top tier support!

PadelZone

Mar 17, 2025 on Shopify

Great app, lightweight and works well

NOVA Home Essentials

Mar 16, 2025 on Shopify

Excellent!

Glatt Direct

Mar 13, 2025 on Shopify

We had a really smooth and simple way to add the whatsapp widget from Dondy onto our store thanks to Or!

Padelsouq

Mar 06, 2025 on Shopify

This app is an absolute must-have for all Shopify users! Integrating it with your theme is a breeze, and setting up automations along with workflows couldn’t be simpler. Their customer service is top-notch as well. I had a question about setting up variables, so I sent them a WhatsApp message, and a customer service rep named Fakhrul was incredibly helpful. He walked me through each step and made sure I successfully configured everything I needed. Highly recommend for anyone looking to streamline their Shopify operations!

ALANKARA

Mar 05, 2025 on Shopify

It's good to have no issues found till date.

LAD Auto Electrical and Diesel

Mar 04, 2025 on Shopify

Very nice app, very useful!

wunderfahrrad

Mar 01, 2025 on Shopify

Everything works great so far! Thanks!

ERVE Shop

Feb 27, 2025 on Shopify

Uso esclusivamente il piano gratuito per integrare il tasto what'sapp. Fa il suo lavoro.

Sarkiswheel

Feb 27, 2025 on Shopify

Good

Danny Eliav Jewelry

Feb 23, 2025 on Shopify

Works as advertised. We had a few issues installing the app, but support helped right away, and now we are up and running.

The K Beauty Store

Feb 22, 2025 on Shopify

Excelente aplicación, ayuda mucho a mis clientes a ponerse en contacto con nosotros cuando tienen dudas acerca de los productos. Definitivamente una herramienta necesaria en estos dias

Lucky Me

Feb 22, 2025 on Shopify

great