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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (574)

Overall rating
4.7

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Batlah Perfumery

Sep 21, 2025  on Shopify

I recommend Dondy for every shopify brand owner! really happy with their service

Phoenix 212 Clothing

Sep 20, 2025  on Shopify

Very cool app for my store. Great support. Thanks for the help. I recommend

Hurrainfatima

Sep 20, 2025  on Shopify

Bab Al Saif

Sep 17, 2025  on Shopify

amazing app, they are very supportive, quick response time, and very fluent.

Careli

Sep 15, 2025  on Shopify

אפליקצייה מעולה! ממליץ לכל בעל חנות בשופיפיי!

PetNatura

Sep 15, 2025  on Shopify

kind and professional

מודינו

Sep 14, 2025  on Shopify

Dondy is hands down the BEST Shopify app I’ve ever worked with. First of all, the customer service is on another level. I’ve had more than 6 or 7 one-on-one sessions with their team just to make sure everything was set up correctly with Facebook, and every single time they were patient, professional, and genuinely committed to helping me succeed. Since then, the ongoing support has been nothing short of world-class – they’re always available, always helpful, and they never leave you hanging. But it doesn’t stop there. The product itself is simply incredible. Within weeks it started generating serious revenue for my store – honestly, it feels like having a money-making machine plugged right into my business. It’s reliable, easy to use, and designed in a way that actually drives results instead of just looking good on paper. If you’re on the fence about trying Dondy – don’t hesitate. The combination of an outstanding product and a team that truly cares about your success is rare to find. This is the kind of app that pays for itself many times over. Highly recommended to every serious Shopify store owner who wants to scale and maximize profits.

econawa_il

Sep 14, 2025  on Shopify

Voladora.es

Sep 11, 2025  on Shopify

Buenísima app para implementar whatsapp marketing en tu negocio

Cultiseeds

Sep 11, 2025  on Shopify

Luminous KSA

Sep 09, 2025  on Shopify

Or was literally spoon-feeding me! My internet connection was poor, yet he remained extremely patient and never once seemed bothered. He explained the process clearly, guided me step by step, and even offered a follow-up call. I couldn’t have asked for a better experience!

Vape Wholesale UK

Sep 07, 2025  on Shopify

greate communication and staff was very helpful..

calminds

Sep 05, 2025  on Shopify

good user interface and support system

Blink Blush

Sep 03, 2025  on Shopify

The Dondy: WhatsApp Marketing+Chat app is an excellent tool for driving sales and improving customer engagement on your Shopify store. With features like automated WhatsApp messages, abandoned cart recovery, and AI chatbots, it helps increase conversions and streamline customer support. The app allows bulk messaging, integrates with various platforms like Klaviyo and Judge.me, and automatically collects reviews with photos, videos, and audio. With a 4.7-star rating from over 500 users, it’s a must-have for businesses looking to boost their marketing efforts through WhatsApp.

Malvo

Sep 03, 2025  on Shopify

Very good service and experience. Personalized attention

MintGlow

Sep 03, 2025  on Shopify

good service , thank you !

Gugguu.com

Sep 02, 2025  on Shopify

Nutridome PL

Sep 02, 2025  on Shopify

I’ve been using Dondy for a few months now, and I’m really impressed! The setup was fast and hassle-free – the intuitive interface made it easy to launch automated messages, abandoned cart reminders, and marketing campaigns without any coding. The customer support team deserves special recognition — they respond instantly and explain everything step by step, so even beginners can get started quickly. Since implementing Dondy, I’ve noticed customers are more likely to reply via WhatsApp — ROI has increased significantly, and the number of order status inquiries has dropped thanks to automated notifications. I can honestly recommend Dondy to any Shopify store owner — it’s a complete and effective tool for marketing and customer service.

Elegance Colombia

Sep 01, 2025  on Shopify

excelente app, el apoyo comercial fue increible, ayudaron a mi empresa a automatizar el proceso, alon es una persona increible, estuvo mas de 1 hora apoyandome a realizar el proceso correcto con dondy, quede muy satisfecho, muchas gracias

Smiley

Aug 28, 2025  on Shopify

very good app. using it for a while making me a lots of money. super recommend

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