Reviews: Dondy: WhatsApp Marketing+Chat

Customer reviews: Dondy: WhatsApp Marketing+Chat

Reviews (672)

Overall rating

4.7

5

485
4

33
3

6
2

4
1

16

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

Seamless integration with Shopify for enhanced customer communication.
Robust automation capabilities for personalized marketing campaigns.
Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
User-friendly interface, making it easy for beginners and pros alike to utilize.
Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

Issues with billing or charges after uninstallation reported by a few users.
Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Divan Bed Warehouse

Oct 15, 2025 on Shopify

Excellent service, easy set up and the support was honestly the best we have ever received

Noara

Oct 13, 2025 on Shopify

אפליקציה מצוינת, שירות נהדר תודה לאלון התותח !!

sandiia® – only love in it

Oct 09, 2025 on Shopify

This app is very good value for money and helps us process our customer enquiries. Thanks to AI, the app learns as it goes along. The support team was very helpful during onboarding, and Alon also answered some important questions for me.

Calin

Oct 08, 2025 on Shopify

Amazing support! Not only did they fix my issue, but also guided me and taught me how to automate in order to generate more revenue! Alon was great... calm, sweet and clear instructions <3

Cocohair-Fr

Oct 06, 2025 on Shopify

Very good app, the best one

Eresa

Oct 05, 2025 on Shopify

I've been using the Dondy Shopify app for a while now, and I'm extremely satisfied with the results. The automation features are incredibly powerful, allowing us to effectively turn abandoned carts into sales. This app is a game-changer for improving our conversion rate. Beyond the great functionality, the support team is excellent. They are quick, helpful, and truly go the extra mile. Knowing that such reliable support is there makes using the app even better. If you're serious about recovering lost sales and boosting your store's revenue, I highly recommend Dondy.

Glowssip

Oct 04, 2025 on Shopify

Best whatsapp app on shopify hands down. CS is great !

Careli

Sep 30, 2025 on Shopify

I was very impressed with Dondy's automation tools and the ability to easily send targeted campaigns to my clients using whatsapp. I could not speak more highly of their support team who helped me complete a quick setup. Their ongoing availability when I needed help building my first automations, with patience and care was phenomenal. Shopify brand owners who are looking to add a channel of whatsapp marketing to their store - Dondy is a worthy investment - 100%.

VLSUR

Sep 30, 2025 on Shopify

Excelente servicio

CINCO

Sep 28, 2025 on Shopify

amazing great support

Speediance Middle East

Sep 28, 2025 on Shopify

I’ve been using the Dondy plugin for a while now, and it has exceeded my expectations. The interface is intuitive, the features are practical, and the performance is stable. It’s definitely a reliable tool that adds real value to my workflow.

KSA CozyOnCozy

Sep 28, 2025 on Shopify

Amazing so far, quick sales, good customer service

VELIVO

Sep 25, 2025 on Shopify

i really recommend Dondy for every shopify brand owner, great customers support and smooth setup.

PKamazone

Sep 24, 2025 on Shopify

very Easy for use

Clubmatte

Sep 23, 2025 on Shopify

PÉPINS

Sep 22, 2025 on Shopify

super

Batlah Perfumery

Sep 21, 2025 on Shopify

I recommend Dondy for every shopify brand owner! really happy with their service

Phoenix 212 Clothing

Sep 20, 2025 on Shopify

Very cool app for my store. Great support. Thanks for the help. I recommend

Hurrainfatima

Sep 20, 2025 on Shopify

Bab Al Saif

Sep 17, 2025 on Shopify

amazing app, they are very supportive, quick response time, and very fluent.