Reviews: Dondy: WhatsApp Marketing+Chat

Customer reviews: Dondy: WhatsApp Marketing+Chat

Reviews (574)

Overall rating

4.7

5

468
4

33
3

6
2

4
1

16

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

Seamless integration with Shopify for enhanced customer communication.
Robust automation capabilities for personalized marketing campaigns.
Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
User-friendly interface, making it easy for beginners and pros alike to utilize.
Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

Issues with billing or charges after uninstallation reported by a few users.
Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Snackkal

Sep 21, 2025 on Shopify

show first free and then after 10 message ask upgrade plan

Noma

Sep 03, 2025 on Shopify

App is not actually free for any features. Not worth installing.

אוזן פרו

Aug 14, 2025 on Shopify

I tried using their automations. Unfortunately I encountered a bad service that sent me to make a new phone number/talk to Facebook support for official WhatsApp approval. He pestered me for three weeks and finally stopped answering me. I highly recommend staying away from them like the plague.

Albero Oro Jewelry

Aug 04, 2025 on Shopify

I used the app to send whats app messages to the clients and trying to recover abandoned carts. After several times still not working

ALLES wat MOOI is

Jul 30, 2025 on Shopify

very expensive

Inverfin

Jul 24, 2025 on Shopify

mala

ICAB

Jul 18, 2025 on Shopify

nfctappro

Jul 15, 2025 on Shopify

You should not trust them. I took their subscription for 1 year and after that I loaded 900 dollars for marketing on their website. I did not use it even for a day. Now they have stolen all my dollars and they have not left a single dollar in my account. They are complete fraudsters and scammers. I have all the proof. Do not trust them.

VSM JEWELRY

Jul 11, 2025 on Shopify

They still my phone number. After years using my phone number, I needed to loose and cancel due to unable to use whatsapp again (personal or business). I have been calling the company with no answer. The comapany states that they realease my phone number, but it is not true.

Electric Neon

Jun 17, 2025 on Shopify

Not recommended

Zahra Label

May 09, 2025 on Shopify

Expensive and complicated to use. 1. It will ask you to register another WhatsApp Number 2. Automated messages are sent by meta and meta has a small price per automated messages aside form the monthly subscription

FeineNase.Shop

Apr 02, 2025 on Shopify

Al-Karamat

Jan 21, 2025 on Shopify

We mistakenly installed the app, uninstalled it just after few days without even setting it up, never used it, yet we were charged 40$. Tried to contact support several times via Whatsapp and via Email but they don't respond.

My Store

Nov 14, 2024 on Shopify

support not answering my messages, COMPLETE SCAM

Atlantide Gioielli

Nov 03, 2024 on Shopify

really bad app, it keeps billing me the 'amount even though I removed the automatic payment, I also talked to the support team. They also refunded me, but in the October invoice I have the same amount again.

PREM BOUTIQ

Apr 19, 2024 on Shopify

Hola no la contraten me cobraron la suscripción anual 2 veces les mando wattsapp al soporte y no contestan! no la contraten se van arrepentir es mala aplicación