Reviews: Dondy: WhatsApp Marketing+Chat

Customer reviews: Dondy: WhatsApp Marketing+Chat

Reviews (978)

Overall rating

4.9

5

254
4

13
3

1
2

3
1

4

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

Seamless integration with Shopify for enhanced customer communication.
Robust automation capabilities for personalized marketing campaigns.
Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
User-friendly interface, making it easy for beginners and pros alike to utilize.
Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

Issues with billing or charges after uninstallation reported by a few users.
Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

Expertibox

Feb 13, 2025 on Shopify

El botón de WhatsApp se integra fácilmente con la tienda. Uso el plan free pues mi negocio es aún muy pequeño.

Botines Charros LLC

Feb 10, 2025 on Shopify

Esta aplicación ha sido de mucha ayuda, aunque creo que les falta agregar algunas funciones para segmentar o excluir segmentos, pero hasta ahora todo perfecto, nos ha ayudado a vender por este canal.

Toledo72

Jan 13, 2025 on Shopify

super utile per remarketing

AF Store

Dec 23, 2024 on Shopify

Hasta ahorita no he tenido problemas con la app, es un botón de WhatsApp para comunicarse con los clientes. Until now i don't have any troubles with it, its just a button of WhatsApp to communicate with the clients.

Deals Arabian

Dec 01, 2024 on Shopify

good work

WEDDING LIBAS

Oct 24, 2024 on Shopify

Ouclass app

Outline

Oct 17, 2024 on Shopify

nice

Ahmad's Store

Oct 10, 2024 on Shopify

Great App for whatsapp

Sita Gold

Oct 09, 2024 on Shopify

Thanks for your services and this are helpful app

Suniqus

Oct 03, 2024 on Shopify

Di Zee Creations

Sep 15, 2024 on Shopify

excellent experience

The Graphic Garage

Sep 08, 2024 on Shopify

Great app for getting automation

Daazio

Aug 08, 2024 on Shopify

I have been using this app for almost 30 days, The customer support they are providing is appreciative. They are still improving some missing features time to time. They still need to improve few things like:- *Customer should have option to send campaign instead of contacting their support team every time to add extra buttons. *GIF option should be added in the campaign. *They only take data from shopify triggers, if customer is using different app for checkout they can't track it and still sends whatsapp abandoned checkout messages to the customer who successfully placed the order.