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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (427)

Overall rating
4.8

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

sinatiparis

Feb 07, 2025  on Shopify

Un Grand merci à Or et son assistance lors de la configuration de l'application. Service client au top. L'application est génial, cela fait que quelques jours que je l'ai installé et j'ai déjà des résultats probant avec le abandonned cart recovery.

Comfortfusse

Feb 02, 2025  on Shopify

A very useful application. Or helped us a lot with the installation of the application and responded very quickly to all our messages. I recommend you to use the application.

بهارات و عطارة السعيد

Jan 23, 2025  on Shopify

Dondy Team Is such a helpful team, they reply almost instantly and help you in anything comes through your mind about WhatsApp, I really recommend to use their app. must to have among your Shopify apps.

twoplus Fertility SG

Jan 22, 2025  on Shopify

The support you get is really awesome. I had someone patiently help me through a complex set up with Shopify, whatsapp business and klaviyo. Kudos to the team! Great that there is a human point of contact.

Al-Karamat

Jan 21, 2025  on Shopify

We mistakenly installed the app, uninstalled it just after few days without even setting it up, never used it, yet we were charged 40$. Tried to contact support several times via Whatsapp and via Email but they don't respond.

Flowers.ie

Jan 20, 2025  on Shopify

Amazing technical support service via whatsapp! I have launched our very first Whatsapp campaign successfully for our e-commerce shop. They have helped me set up everything and answer all my questions promptly. Thanks so much, Dondy team!

Itagreen

Jan 08, 2025  on Shopify

Dondy provides exceptional service with a seamless, user-friendly app that makes automation a breeze! Whether you're a beginner or a pro, Dondy simplifies the process of creating powerful automations to save time and streamline your workflow. Say goodbye to manual tasks and hello to efficiency with Dondy!

Brown and Blonde

Jan 07, 2025  on Shopify

Orr nos dió una atención rápida y resolutiva. Volveremos a consultarle a el si nos surge cualquier duda.

Osound

Jan 06, 2025  on Shopify

I’ve been using Dondy: WhatsApp Marketing+Chat for a few weeks now, and I have to say it’s a game-changer for my business. Managing communication on WhatsApp has never been this easy! The app is super intuitive and offers a ton of features that have allowed me to automate a lot of messages, saving me a lot of time. I really love the ability to send personalized messages to each contact and segment my list to reach the right audience. The interface is easy to navigate, and it’s enabled me to run full marketing campaigns directly on WhatsApp without needing complicated tools. Additionally, a feature I find incredibly useful is the ability to send real-time shipping updates. Now I can inform my customers about the status of their orders quickly and professionally, directly via WhatsApp. This has greatly improved the customer experience and reduced the number of inquiries about shipping statuses. If you’re looking for a tool to streamline WhatsApp management for your business, I highly recommend Dondy!

ARAL SHOP CLUB

Dec 31, 2024  on Shopify

Il servizio si supporto, è spettacolare, risposte immediate, con supporto anche con immagini, anche per chi è alle prime armi. Davvero grazie infinite

Chicy Boutique

Dec 26, 2024  on Shopify

Dondy has transformed my Shopify store with seamless WhatsApp integration, making customer communication faster and more effective. It's easy to set up, with features like abandoned cart recovery that boost engagement and conversions. The responsive support team ensures everything runs smoothly. Highly recommended!

SOL INVICTUS

Dec 23, 2024  on Shopify

I need a help for my whatsapp buttom on my shopify store: their assistance was very fast and effective.

AF Store

Dec 23, 2024  on Shopify

Hasta ahorita no he tenido problemas con la app, es un botón de WhatsApp para comunicarse con los clientes. Until now i don't have any troubles with it, its just a button of WhatsApp to communicate with the clients.

Nirelia

Dec 20, 2024  on Shopify

User friendly application and great customer service team , set up done within few minutes and co operative response

Aeonabaya

Dec 20, 2024  on Shopify

Excellent Support for WhatsApp API Integration I had a great experience working with Dondy to set up the WhatsApp API for my Shopify store. The team was highly professional, responsive, and made the entire process smooth and efficient. They patiently guided me through every step, ensuring the integration was seamless and functional. Thanks to Dondy, I can now provide better customer service and stay connected with my customers more effectively. Highly recommend their services to anyone looking to enhance communication through WhatsApp!

ZIGA. Tel Aviv

Dec 20, 2024  on Shopify

Over $5,000 in additional income this month with only $150 spend. This application is simply Game changer for my business. And the customer support is always top-notch.

BACOMB

Dec 11, 2024  on Shopify

L'assistenza è molto disponibile ed è subito pronta ad aiutarti , poi l'app è molto semplice da usare e veloce senza perderci troppo tempo dietro.

AVORA

Dec 09, 2024  on Shopify

Very useful application, easy to install, run and manage. Makes my communication with my website visitors very convenient. Highly recommend! ☕

ZIGA. Tel Aviv

Nov 30, 2024  on Shopify

Dondy is an app that has been bringing me several thousand euros in additional revenue per month since I installed it. And above all, the customer service is absolutely exceptional, always extremely responsive, and very generous with advice.

My Store

Nov 25, 2024  on Shopify

Thank you for sharing this APP, it works great, now I choose the free plan, because my store still under creating, but I have a good feeling about it. maybe someday we will choose premium plan or others, couldnot confirm right now.

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