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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (427)

Overall rating
4.8

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

美好生活好店

Apr 25, 2024  on Shopify

"Dondy: WhatsApp Chat+Marketing" is an incredibly useful app! My experience with it has been very positive, especially the technical support. The support team is friendly and professional; they are cooperative and highly skilled. I highly recommend this app to any merchant who needs to communicate effectively with customers via WhatsApp!

PREM BOUTIQ

Apr 19, 2024  on Shopify

Hola no la contraten me cobraron la suscripción anual 2 veces les mando wattsapp al soporte y no contestan! no la contraten se van arrepentir es mala aplicación

Verfbrouwerij

Apr 17, 2024  on Shopify

Quick and simple set-up and after submitting a question about visibility of the button on mobile, Orr really had a quick solution. Thanks!

Kaffeerösterei Lapuzia

Apr 12, 2024  on Shopify

Very good app! Easy to install, pleasantly simple with good possibilities to build up a good customer service. Sehr gute App! Einfach zu installieren, wohltuend schlicht mit guten Möglichkeiten einen guten Kundenservice aufzubauen.

OBK WORLD

Apr 11, 2024  on Shopify

I wanted to add WhatsApp to my website and I found this amazing app. Dondy, was super easy to install and deal with, it’s FREE, and you pay for the extra pro-services they provide. Thank you.

Zefyra

Mar 29, 2024  on Shopify

Recently, I used Dondy, where I encountered exceptional customer service, especially from an employee named Orr. Orr quickly addressed a minor issue I had with the app, providing clear, easy-to-follow assistance and even checking back to ensure everything was resolved. Their proactive, caring approach not only solved my problem but also made me feel valued. This level of service, combined with the app's excellent functionality, truly sets Dondy apart. Orr's dedication reflects the company's commitment to user satisfaction and trust, making it a standout choice for anyone seeking quality service alongside innovative technology

SRC Outdoor Store

Mar 21, 2024  on Shopify

Easy to install app. Needed info to setup is all available thru the FAQs. Good customer service from personnel, very helpful indeed.

NMNBIO

Feb 28, 2024  on Shopify

The App is a great tool to reach out to your potential customers who have abandoned carts. It is set at a very affordable price and the Dondy support team are also always available to support with any issues (Have experienced none so far) or providing more information about how to maximize the benefits from the App. Totally recommended!

HOME COLLECTION

Jan 30, 2024  on Shopify

Such a Amazing And professional website to grom your business and website and its working Smothly But their service people are very nice So thats why i will give her the 5 STARS

Chaudhary Shop

Jan 12, 2024  on Shopify

Hey I am Naeem from Pakistan . I got amazing experience with this app . I highly recommend to you to use this One more it has free plan which is more better for newbies.

Venice Collections

Dec 29, 2023  on Shopify

This app is awesome! The best app I have tried to use WhatsApp on my e-commerce. Already in the free version, for me who don't have big needs, it is very easy to use and very intuitive and also has the best icon of all. Try it and you will never uninstall it again. I'm using it and always recommend it.

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