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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (978)

Overall rating
4.9

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

musclefuel

Aug 15, 2024  on Shopify

Very good application Support advisor is available 24/7 They managed me all sittings by sending me a collaboration request on my shopify store. I recommend them Keep going and thank you so much for all work you done

No War Factory

Aug 13, 2024  on Shopify

A good app for abandoned cart recovery. Whatsapp support is great, Fakhrul was patient and kind and they respond right away.

Twinkle Trolley

Aug 11, 2024  on Shopify

Great Tool, i have just started using it and i find it very convenient to get in touch to my customers right away when they have any questions and while they are making there purchase decision. Thanks

Daazio

Aug 08, 2024  on Shopify

I have been using this app for almost 30 days, The customer support they are providing is appreciative. They are still improving some missing features time to time. They still need to improve few things like:- *Customer should have option to send campaign instead of contacting their support team every time to add extra buttons. *GIF option should be added in the campaign. *They only take data from shopify triggers, if customer is using different app for checkout they can't track it and still sends whatsapp abandoned checkout messages to the customer who successfully placed the order.

Hira Ali

Aug 05, 2024  on Shopify

app is really good and Pedro is the best, he helped me so much with the whole setup and executing everything. He was gem of a person! Superior customer support!

Sunrise Silversmiths

Jul 08, 2024  on Shopify

My experience with this app has been exceptional. Recently, I reached out to the support team and was assisted by a representative named 'Or'. Their response was outstanding - they quickly grasped my issue and provided a spot-on solution. Within seconds, 'Or' helped me realize what I had been overlooking. I'm impressed by both the app's functionality and the competence of the support team. A big thank you to 'Or' and the entire team for creating such a user-friendly experience!

My Store

Jun 23, 2024  on Shopify

I was surprised by the support, it was very fast and accurate and i am very satisfied by the support

EUROPEAN HOUSE HOLD

Jun 14, 2024  on Shopify

padro is the best , quick respond to my messages , i guess this is what everyone looking for Helped me set up automations and campaigns Highly recommend Padro (:

KNACK STYLE

Jun 02, 2024  on Shopify

I had an outstanding experience using this service on WhatsApp. The responses were prompt, the communication was clear, and the support team went above and beyond to assist me. Highly recommend for anyone looking for efficient and reliable service!

Heline

May 28, 2024  on Shopify

This is the best WhatsApp Marketing application I have used to date. It is very intuitive, and the support team is highly responsive. I highly recommend it.

KJ Serums

May 06, 2024  on Shopify

Great App! The tech support and customer service is second to none. They are so patient and helpful and really want to help you increase revenue. I've been very impressed with results so far.

HABRAKADABRA

May 06, 2024  on Shopify

I was surprised by the support, it was very fast and accurate, initially I even thought it was artificial intelligence, doubts/problems were resolved in minutes. Super grateful.

美好生活好店

Apr 25, 2024  on Shopify

"Dondy: WhatsApp Chat+Marketing" is an incredibly useful app! My experience with it has been very positive, especially the technical support. The support team is friendly and professional; they are cooperative and highly skilled. I highly recommend this app to any merchant who needs to communicate effectively with customers via WhatsApp!

PREM BOUTIQ

Apr 19, 2024  on Shopify

Hola no la contraten me cobraron la suscripción anual 2 veces les mando wattsapp al soporte y no contestan! no la contraten se van arrepentir es mala aplicación

Verfbrouwerij

Apr 17, 2024  on Shopify

Quick and simple set-up and after submitting a question about visibility of the button on mobile, Orr really had a quick solution. Thanks!

Kaffeerösterei Lapuzia

Apr 12, 2024  on Shopify

Very good app! Easy to install, pleasantly simple with good possibilities to build up a good customer service. Sehr gute App! Einfach zu installieren, wohltuend schlicht mit guten Möglichkeiten einen guten Kundenservice aufzubauen.

OBK WORLD

Apr 11, 2024  on Shopify

I wanted to add WhatsApp to my website and I found this amazing app. Dondy, was super easy to install and deal with, it’s FREE, and you pay for the extra pro-services they provide. Thank you.

Zefyra

Mar 29, 2024  on Shopify

Recently, I used Dondy, where I encountered exceptional customer service, especially from an employee named Orr. Orr quickly addressed a minor issue I had with the app, providing clear, easy-to-follow assistance and even checking back to ensure everything was resolved. Their proactive, caring approach not only solved my problem but also made me feel valued. This level of service, combined with the app's excellent functionality, truly sets Dondy apart. Orr's dedication reflects the company's commitment to user satisfaction and trust, making it a standout choice for anyone seeking quality service alongside innovative technology

SRC Outdoor Store

Mar 21, 2024  on Shopify

Easy to install app. Needed info to setup is all available thru the FAQs. Good customer service from personnel, very helpful indeed.

NMNBIO

Feb 28, 2024  on Shopify

The App is a great tool to reach out to your potential customers who have abandoned carts. It is set at a very affordable price and the Dondy support team are also always available to support with any issues (Have experienced none so far) or providing more information about how to maximize the benefits from the App. Totally recommended!

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