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Customer reviews: Dondy: WhatsApp Marketing+Chat

Develop by Dondy

Reviews (427)

Overall rating
4.8

What Merchants Think

"Dondy: WhatsApp Marketing+Chat" is generally well-received by merchants who praise its effectiveness in enhancing communication and streamlining marketing processes. Many users commend its ease of use, integration capabilities with platforms like Shopify, and the exceptional customer support team that consistently goes the extra mile to assist with setup and troubleshooting.

Key Strengths

  • Seamless integration with Shopify for enhanced customer communication.
  • Robust automation capabilities for personalized marketing campaigns.
  • Outstanding and responsive customer support, often mentioned by name (e.g., Or and Fakhrul).
  • User-friendly interface, making it easy for beginners and pros alike to utilize.
  • Effective for abandoned cart recovery, contributing to increased sales and engagement.

Common Concerns

  • Issues with billing or charges after uninstallation reported by a few users.
  • Desire for more advanced features, such as GIF support and segment exclusion in campaigns.
  • Difficulties with tracking due to limitations with non-Shopify checkout integrations.

Final Thoughts

Overall, "Dondy: WhatsApp Marketing+Chat" is a highly effective tool for merchants looking to leverage WhatsApp for marketing and customer service. While most reviews highlight the application's user-friendliness and excellent customer support, some feedback indicates room for feature enhancements and billing improvements. Nonetheless, it remains a recommended app for its core functionality and support.

nfctappro

Jul 15, 2025  on Shopify

You should not trust them. I took their subscription for 1 year and after that I loaded 900 dollars for marketing on their website. I did not use it even for a day. Now they have stolen all my dollars and they have not left a single dollar in my account. They are complete fraudsters and scammers. I have all the proof. Do not trust them.

pk cart

Jul 13, 2025  on Shopify

I’ve been using Dondy and it has been super helpful for my small business. It makes customer communication on WhatsApp really smooth with features like auto-reply, broadcast messaging, and customer tagging. The interface is simple and beginner-friendly, which is perfect for WhatsApp-based selling.

VSM JEWELRY

Jul 11, 2025  on Shopify

They still my phone number. After years using my phone number, I needed to loose and cancel due to unable to use whatsapp again (personal or business). I have been calling the company with no answer. The comapany states that they realease my phone number, but it is not true.

100+

Jul 09, 2025  on Shopify

Amazing App – Highly Recommended! Dondy has completely transformed how we connect with customers on WhatsApp. It’s easy to use, reliable, and truly helps convert chats into sales. The automation flows are very helpful, and support is always responsive. 100% satisfied!

Halalify PK

Jul 09, 2025  on Shopify

Dondy made it super easy to add a WhatsApp button to my Shopify store — no coding required! Clean design and works great on both mobile and desktop Lets you add custom pre-filled messages to start the conversation You can choose where the button appears (all pages or specific ones) Helps build trust and increases conversions Free plan is more than enough for basic use Highly recommended for any store owner who wants to connect directly with customers via WhatsApp!

ناس سنت

Jul 01, 2025  on Shopify

Outstanding App & Exceptional Support! Dondy WhatsApp Marketing is by far one of the most powerful and user-friendly apps we’ve used on our Shopify store. The features are incredibly useful — from automated messages to cart recovery and direct customer engagement, everything works seamlessly and adds real value to our marketing efforts. A special shoutout to Tamir, who was not only super helpful but also genuinely awesome throughout the entire onboarding process. He went above and beyond to ensure everything was set up perfectly and tailored to our needs. His support made a huge difference! Highly recommended for any store looking to improve customer communication and boost conversions.

Raindoor

Jun 25, 2025  on Shopify

Buena aplicación para su función principal de conectar a los clientes con la atención personalizada de post venta. Tiene herramientas personalizables y con buenos resultados. La atención del soporte es de respuesta rápida y eficiente.

SLIMZ

Jun 16, 2025  on Shopify

A big thank you to Dondy for an excellent product and outstanding service! Every issue is resolved quickly and with a personal touch — always available and truly feel like partners. Highly recommended!

Vintage Chanel Classics

Jun 04, 2025  on Shopify

Exceptional Support from Dondy! I had an absolutely fantastic experience with Dondy, who was incredibly prompt, professional, and helpful throughout our interaction. Not only did Dondy respond almost instantly, but he also went above and beyond to assist me thoroughly over Google Meet. His patience, clarity, and deep knowledge made a potentially stressful situation smooth and easy to resolve. Customer service like this is rare these days — Dondy truly sets the gold standard. Thank you for your outstanding support!

PalaceIL | פאלאס איי אל

May 31, 2025  on Shopify

Excellent app – boosted our revenue significantly! We've seen a noticeable increase in revenue since using this app. The AI-powered features offer great leverage and automation, making it easy to scale efficiently. Plus, the support team is responsive, knowledgeable, and truly helpful. Highly recommended!

SKiNOLOGY

May 29, 2025  on Shopify

We've only started using this app on our Shopify store recently but we want to highlight the outstanding support we've received. Or has been consistently available to answer our questions and handle our requests quickly and efficiently. Thank you for your help!

Kidipoo

May 22, 2025  on Shopify

Things I love about Dondy: - User interface is very easy to use and setup - Exceptional customer service, they respond immediately over chat and queries are handled by trained professionals

The Pets Larder

May 20, 2025  on Shopify

1478% ROAS speaks for itself within 72 hours of launching. Not sure you need anymore incentive than that. Added bonus is installation is quick, support is impeccable.

דידי ביוטי

May 19, 2025  on Shopify

I started using the app and I am very satisfied. Thanks to the app, the recurring revenue has increased and I see really nice profits. Thank you.

Zahra Label

May 09, 2025  on Shopify

Expensive and complicated to use. 1. It will ask you to register another WhatsApp Number 2. Automated messages are sent by meta and meta has a small price per automated messages aside form the monthly subscription

توني بونس

May 04, 2025  on Shopify

I had a great experience with the Dondy App support team on Shopify. "Or" provided outstanding assistance throughout the integration and verification process of our WhatsApp number. He was knowledgeable, patient, and extremely helpful, making the entire setup smooth and stress-free. Excellent service — thank you, Or!

WiK

May 02, 2025  on Shopify

Fantastic app, with super simple integration and a great solution for seamless WhatsApp messaging. Highly recommended!

Vanto

Apr 30, 2025  on Shopify

Forget about the other WhatsApp automation apps on Shopify. Dondy is the clear leader and the benchmark. I received assistance setting up automations and Or Schreiber (the founder) went above and beyond to help me set up a campaign. Excellent app coupled with switched-on support.

SCRUBS AND CLOGS

Apr 29, 2025  on Shopify

It was a good decision from our side to work with Dondy everything was very smooth and their support team is quick to solve issues.

Full Boar Sports

Apr 26, 2025  on Shopify

First of all the customer care and service is excellent. Full set up support. The actual features are always being expanded. What’s app comms for our customers is brilliant and the ability to sell extra to our customers is excellent. So much better than email and NOT EXPENSIVE. Very easy to use. Highly recommend to all e-commerce brands. Auto replies to maintain engagement have also enhanced this service. 10/10

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