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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (950)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Christina Magdolna Jewelry

Sep 30, 2024  on Shopify

The app was simple to install and the team was very reliable and responsive to some small challenges we encountered. Everything is running smoothly, and we are happy to have this tool at our disposal!

Rebecca Pitcher

Sep 30, 2024  on Shopify

Great app and excellent support from the team, they completed the installation and made some changes for me very quickly and kept me updated along the way. Highly recommend

Amherst Beverages

Sep 26, 2024  on Shopify

The team at BSS is very responsive and helpful. Not only were they able to help me seamlessly implement the software on my theme, but they were able to work with me through complex scenarios and offer custom coding solutions to meet my needs. The tool is also very dynamic and offers a variety of solutions for anyone that would like to layer a B2B solution on top of their current Shopify store. In order to offer wholesale solutions directly through the Shopify native platform, it is very expensive (I believe $2,300 per month) and this solution is a very cost effective way to offer this to customers at a small fraction of that cost. Thank you for being a great partner BSS!

Belnatur

Sep 26, 2024  on Shopify

The app is easy to use and offers many options. Namyr was very kind and helpful, even though it was overtime. It took some time, but finally my problem was solved. thank you once more for the help! :)

Orange County CBD

Sep 25, 2024  on Shopify

What can I say? Awesome team, go above and beyond to get everything working as it should and then add in customisations we requested (and did a great job on that, too).

P4 Care

Sep 25, 2024  on Shopify

We are using this app for custom B2B pricing and thanks to the fast integration support of Emma and CuongNM we now have everything working perfect with our Theme. Can only recommend the app and the good support.

iAM4u Germany

Sep 25, 2024  on Shopify

The App works very good. Had some problems while installing bit everything was solved quickly with the support. the support is very professional and fast solving.

Pro Matrix

Sep 25, 2024  on Shopify

I took my time searching for the best b2b app to suit my business. So happy I decided on this. The support from Jolie has been brilliant & has been so fast and efficient with troubleshooting. Highly recommend.

Total Liquor

Sep 24, 2024  on Shopify

pros: 1) The support team talks properly to the customer 2) They understand the customer's requirement very well and then give the proper solution. 3) If any issue comes up in the tool then they try their best to resolve it. 4) Customer's query is resolved within 24 hours 5) The tool is easy to configure 6) This tool fulfills the requirements I had. cons: 1) Customer support is not 24/7 2) There should be something to resolve customer's queries within 24 hours.

ZEITBIKE

Sep 22, 2024  on Shopify

The BSS B2B Solution app is easy to use and has lots of great features, such as tiered pricing with quantity and amount breaks (most apps only have quantity breaks), extra fees, order limits, and lots more. Emma and the BSS team are also very helpful and responsive. They helped us integrate our theme quickly and did a great job. Keep up the great work!

Coanda Air

Sep 22, 2024  on Shopify

I definitely recommend this app because I was looking for the ability to sell to both businesses and consumers around Europe for ages and I could not find anything. With this app customers will be charged VAT if they do not have a business and for businesses the VAT will be deducted. I also want to thank Jonas for really helping me with setting the app to my store and making sure everything worked correctly. Definitely recommned the app and definitely Jonas is the guy you can definitely trust to do the right job!

Wholesale American Hat Makers

Sep 18, 2024  on Shopify

Top Notch! Jonas and team have been fantastic since day one. They continue to support and offer guidance and solutions. If you are looking for a B2B solution we reccomend.

Dental Pro™

Sep 17, 2024  on Shopify

Customer Service is very important to us, and they are attentive and quick to response, I like that a lot. Thanks!

Made in Korea Trade GmbH

Sep 17, 2024  on Shopify

Der Kundenservice antwortet schnell und löst Probleme umgehend. Ich bin sehr zufrieden mit der App, sie funktioniert einwandfrei und hat viele nützliche Funktionen. Auf Emma vom Supportteam ist immer Verlass! Weiter so!

Studio Inktvis

Sep 16, 2024  on Shopify

Love the quick support and they are so friendly helping to answer any of my questions. They even helped solve problems another free app created.

Ply Online

Sep 15, 2024  on Shopify

A quality app with the reasonable prices.  PROs: support 24/7 (short delay), quick&easy UI/UX, lots of B2B options. Suitable for very large, itemized orders. CONs: speed issues, when you store has multiple other apps installed. There are some minor compatibility issues, but the dev team works hard to fix them. Meanwhile, we've been working with Namyr from the BSS support. She is a very helpful person regardless of the issue reason.

ARIA Parts

Sep 13, 2024  on Shopify

BSS: B2B Wholesale Solution has all the features we were looking for, and more. It's easy to use, and their customer support (especially Namyr) is truly great. Any issue I ran into so far, they have addressed it quickly which allowed us to get up and going quickly. I like how customizable it is. The only challenge is that their customer support operates on the opposite time zone than where I live in EDT. That said, I just logged in at night for a bit to get quick answers. After demo'ing a handful of other apps, BSS: B2B Wholesale offers a great value. The support team really makes me feel like I have a partner vs. me just being a customer.

Made in Japan

Sep 11, 2024  on Shopify

Everything works and the supporting team is really helpful! Thank you to Namyr for helping me out configurate my store!

B2B Roberto Ricci Designs - Equipment

Sep 04, 2024  on Shopify

Supporto eccezionale. Namyr è stato rapido e sempre disponibile. Tutte le richieste sono state esaudite. Fantastici!

Etiqueta-Blanca

Sep 04, 2024  on Shopify

Der Service ist sehr gut! Man muss nur an die Zeitverschiebung denken, aber dann reagiert jemand innerhalb von wenigen Minuten. Auch mit der App bin ich soweit sehr zufrieden.

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