Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.
Key Strengths
Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
Customization: High customization capability to suit different business needs, frequently praised for adaptability.
Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.
Common Concerns
Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
Cost: A few users felt the price of the app was on the higher side relative to its offerings.
Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.
Final Thoughts
Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.
Capitalcliff Ltd
Aug 16, 2024
on
Shopify
App works as advertised but what makes it stand out above the rest is the level of customer service. Jonas has been so much help throughout the process of setting up customer registration forms and the rest of it.
Beeswax Works Wholesale
Aug 15, 2024
on
Shopify
This fixes one of our main issues, a new account registration form. Now we are able to screen applications before we accept new wholesale customers, and promote a new account section to drive business.
Installation was a breeze with a team of BSS B2B developers writing code and making everything fall into place. Thanks Jonas for the great service.
BeeKind Wholesale
Aug 15, 2024
on
Shopify
This fixes one of our main issues, a new account registration form. Now we are able to screen applications before we accept new wholesale customers, and promote a new account section to drive business.
Installation was a breeze with a team of BSS B2B developers writing code and making everything fall into place. Thanks Jonas for the great service.
Chamaleon Studios
Aug 15, 2024
on
Shopify
After downloading many apps, I finally found BSS! Really easy to set up, the best is customer service, they are really kind and friendly, always open to answer your questions and help you customize to your needs. Special thanks to Emma!
West Durable Lighting
Aug 13, 2024
on
Shopify
This app offers so many different features! I had many questions about features and installing the app but the support team is so awesome and patient answering all of my questions!
Vanketo
Aug 13, 2024
on
Shopify
I’ve had a great experience with B2B Solution, thanks to Emma. Whenever I’m confused about functions or setups, Emma is quick to help and always clears up my questions. Her support has been really helpful.
One suggestion is to create a video explanation for common issues or setup processes. This could further assist users in understanding the platform and reduce confusion.
I highly recommend B2B Solution for their excellent customer service.
BUY BRAZIL STORE
Aug 12, 2024
on
Shopify
So far, I haven't had any issues with the app, and with the help of customer support, I was able to offer wholesale sales on my e-commerce platform.
NNJ Designs
Aug 11, 2024
on
Shopify
App is a little pricey, but the customer service is great! This app allows us to customize our shopping experience, which we love!
KlimaTime
Aug 07, 2024
on
Shopify
Highly recommend BSS: B2B Wholesale Solution as they provide an incredible service and are very friendly. Many thanks to the administrator Jolie for the fantastic help!
Jason Miller Studio
Aug 05, 2024
on
Shopify
Really easy to work with the support team and technicians working on this app. Shout out to Emma, Mabel, and Namyr for their consistent assistance and support.
Ohm Boy E-Liquids
Aug 01, 2024
on
Shopify
Really good app, but not the cheapest, if you need all the features which we decided we needed. Jolie was brilliant at helping me with getting the sections implemented to the store and very attentive with any issues and queries I had. I would highly recommend this app is you are looking for a solution which needs high level pricing per user.
Novatto
Jul 28, 2024
on
Shopify
We have been working with Jolie from the BSS team; she has been amazing! Even though there is a time delay every question, comment, or small issue we have had she or her team has been able to take care of it. We wanted to let potential B2B customers know we offer wholesale pricing and for the B2B customers we already have, we wanted them to be able to go to our website anytime and see their pricing 24/7.
24tainer
Jul 25, 2024
on
Shopify
great app with a lot of features from the beginning and more and more features getting added.
The support team is very helpful and fast. great support!
Casoin Online
Jul 24, 2024
on
Shopify
Assistenza clienti molto buona, app abbastanza facile da configurare! Consigliata a chi vuole fare una sezione BTB. Speriamo in una traduzione per il mercato Italiano. Grazie ancora per il supporto.
IRON OPTICS
Jul 23, 2024
on
Shopify
Outstanding support. Fast response times, competent support and always a solution at hand.
We knew that adding B2B functionality to the shop was a complex issue, but thanks to Emma and the rest of the team it was much easier than expected! Thank you very much
Bonito Shapewear
Jul 23, 2024
on
Shopify
The B2B Wholesale Solution by BSS is a well thought through application for our Shopify store. It is allowing us to manage our B2B clients in a professional manner. The team at BSS has bent over backwards to help us customize our UI and follow our branding concepts and even went beyond the call of duty to help us fix some glitches that we had on our site, which had nothing to do with the BSS implementation. The team headed by Jolie did an amazing job. I thank them for their professionalism, and their great attitude. Regardless of being half way around the world, it seemed as if they were next door. Congratulations to Jolie, who did an amazing job of caring and following up on details, and to the BSS team who worked tirelessly and quickly to entertain all my customization. Thank you guys, you all did an outstanding job! Well Done!
Dr. Schrammek
Jul 18, 2024
on
Shopify
The app is great, easy to use, and most important the tech. support team even better!
Emma and Jolie were my heroes today! I might accidently deleted all the prices from B2B, but they were really helpfull and bring back all the datas!!! thanks again!!!
ZONE
Jul 16, 2024
on
Shopify
Have just started using the app, despite the functionality which is 10/10. The customer support team, especially Jolie is amazing, excellent and top notch customer support!
Cre8tive Labs
Jul 15, 2024
on
Shopify
Excellent Support! They helped me setup the app and helped customize it to fit the theme of my store. The price list break down is exactly what we need for our wholesale customers. Highly recommend using this app!
21CARS
Jul 15, 2024
on
Shopify
Super zufrieden. Das Team kümmert sich um die Anliegen und alles wurde so angepasst, wie gewünscht. Funktioniert bis jetzt einwandfrei, sobald man mal die Logik raus hat, wie es funktioniert. Kann ich gerne weiterempfehlen!