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Customer reviews: BSS B2B Wholesale Solution

Develop by Shopify

Reviews (934)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

INFLUENCER

May 20, 2025  on Shopify

I would recommend this app because the customer support is exceptional. They always do their best to help you out and always find a suitable solution for all your needs. The app works greatly and it's easy to use and understand.

Teter Warm

May 20, 2025  on Shopify

really enjoyed working with them, they are quick to response to my questions and they offer help and custom tools for our store

Virunga Origins

May 16, 2025  on Shopify

we recently started using thi app, and we are very impressed! User-Friendly: The interface is intuitive and easy to navigate. Great Features: It has everything I need for managing B2B transactions efficiently. Responsive Support: Customer service is quick and helpful.

Ratter Baits

May 16, 2025  on Shopify

It's a very good app, but the best is their support team. Raymond and Nam D are the best of the best.

Huupa Coffee

May 12, 2025  on Shopify

Easy to install, and the support team was very quick and kind. I tried several wholesale apps and this was the best one.

equosaurora

May 09, 2025  on Shopify

The customer service (especially Louis) from BSS is outstanding – responses are fast, knowledgeable, and genuinely friendly. Even with more complex requests like customizations or tax display issues in the B2B setup, the support team takes the time to provide clear solutions and guides you step by step through the process. You feel taken seriously and professionally supported – a true highlight of this app. We still have a few topics where we hope for a more satisfying solution in the future, but we are currently in the testing phase and fully satisfied so far.

Brands2Business

May 07, 2025  on Shopify

This app is exactly what we needed for our B2B setup, offering reliable, flexible, and feature-rich functionality. What really stands out is the support: a huge thank you to Emma for her kindness and efficiency, and to the tech team for quickly and accurately handling all our requests. Great experience. Highly recommended.

Brief Insanity Wholesale

May 01, 2025  on Shopify

We haven’t launched our site yet, but so far, this app has been everything we hoped for. The features are impressive, even on the basic plan which includes custom registration forms and volume-based discounts. We’re already considering upgrading to the advanced plan for even more functionality. It has everything you need to run a wholesale business smoothly. Plus, the customer support is outstanding. Fast, helpful, and detailed every time we’ve reached out.

PhiBer Shop

Apr 30, 2025  on Shopify

BSS Solution has been a fantastic app to work with! It has a wide variety of applications - all seeming to be practical solutions and not just fluff. The customer support has been great, and they were able to help me customize as I needed.

Human Comfort

Apr 29, 2025  on Shopify

Excellent service from Quan N – fast and super friendly support! I would like to express my appreciation for Quan N. From the very first moment, I felt truly heard and taken seriously. Quan was very friendly, thought along with me, and quickly came up with a solution. What I especially appreciated was the clear communication and the feeling that nothing was too much to ask. Thanks to Quan, everything was sorted out in no time, without any hassle. A big thank you for the fast and personal service – you don’t come across that very often anymore! I can highly recommend Quan N.

nailARTS Shop

Apr 28, 2025  on Shopify

Wonderful app, very powerful and has many many many options! And the best feature is its team! They are all very helpful and working to suit the app to our needs and business. Thank you all - Louis, Rayomnd and Selina!

Potzillas

Apr 26, 2025  on Shopify

Good solution for B2B if you don't have Shopify Plus. Their customer care and devs help you with everything. Thank you.

VULFIs Manufaktur - B2B

Apr 25, 2025  on Shopify

Not working together with their own partner app OPTIS. so often that custom could not check out. support not believing there is a problem and want videos. frustrating. Going with other, cheaper AND better apps now.

Ancient Purity Wholesale

Apr 25, 2025  on Shopify

We've used this app to build a fully featured wholesale website. The support team made the process simple, we're very happy!

goswim.ca

Apr 22, 2025  on Shopify

Excellent app for B2B features like custom pricing and restricted access. Easy to use and integrates smoothly. Their support is outstanding—quick, helpful, and always ready to assist. Highly recommend!

Meg Braff Designs

Apr 22, 2025  on Shopify

The team is incredibly helpful and this app has allowed us to serve both retail & trade customers with ease

Green Hill Italia

Apr 17, 2025  on Shopify

The app works well for our needs, and it offers many features. Support is always available and promptly resolves any issues. Thank you Jonas for you support.

Udibox

Apr 17, 2025  on Shopify

I've been using this Shopify app for a few months now, and while every app can have occasional bugs or hiccups, what truly sets this one apart is their exceptional customer support. Every time I’ve encountered a technical issue, big or small, their team has been incredibly responsive, helpful, and available, often resolving problems faster than expected. A special shoutout to Jonas, who has been absolutely amazing in helping me troubleshoot and fix bugs. His professionalism, speed, and attention to detail made the whole experience smooth and stress-free. In a fast-paced ecommerce environment, knowing there’s a reliable team behind the app makes all the difference. Their dedication to fixing bugs promptly and making sure everything runs smoothly has saved me a lot of stress and downtime. Highly recommend this app—not just for its features, but for the amazing service that comes with it!

Fruve

Apr 16, 2025  on Shopify

Amazing app, I originally installed 4 different B2B apps to test, the features and support for BSS, B2B Pricing and Lock are by far the best available. Don't bother with other apps, just work with the BSS team and you won't regret it!

RBoutique

Apr 09, 2025  on Shopify

The app works very well. It has a lot of functions. But those I appreciated more, it is the support. Emma and the tech team have satisfied our requests to customize the theme in short time. I suggest this app to who has needs to work with b2b.

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